O'Reilly Auto Parts has a rating of 2.41 stars from 286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about O'Reilly Auto Parts most frequently mention customer service, store manager, and corporate office problems. O'Reilly Auto Parts ranks 900th among Auto Parts sites.
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When my granddaughter and I, walked into O'Reilly's on S. Main St., Salisbury, NC we were treated like we belong here. Colton, Oscar and Christy engaged us very politely and knowledgeable. This overall shopping experience was quick. Thank you, The Chapman's
Customer Service is not existing. Employees not helpful. No signage for sales items. Pour Service all around. I will never go back.
Called and spoke with Red (Thomas) and he was very helpful and patience over the phone. They were the only place around that had the battery I needed for my car. Also, he installed for me! Excellent is what I would say this place has saved me a couple of times it's my go to place for my car from now on. Thankyou Red I cant say enough about your employee, except he is Awesome.
Alexander from the Race Track road store in fort Walton Beach *******, was so helpful that I hope his customer service is recognized and awarded.
Thank you for the excellent service Adam and Shane from the O'Reillys on E Genesee and Mechanic St. Staff was friendly and very helpful!
My sister and I just left O'Reilly's Auto Parts in Bloomfield, CT and Carlos took such great care of us! We walked through the store talking & laughing about different things and then he came out and helped us put the wipers on her daughter's car. The other two gentlemen there were awesome as well! We actually had a great time there! Very helpful, knowledgeable and saved us a lot of money! We will be back for sure!
Products used:
Air filters and wipers
This review is for the 2 gentleman at the Reseda O Reillys Auto parts store.Both of them by some coincidence have the same name. Andrew. I have a small Auto and motorcycle repair shop in Tarzana.I told the 2 Andrews that I was lookin for a fuel related product, I needed it to finish this Scooter that a customer was waiting for.They said they would help me anyway they could.All 3 of us started brainstorming. 1 Andrew on the computer and the other Andrew on the sales floor searching for a possible replacement. These 2 gentleman went the extra mile to help me with my customer. Plus it was 15 minutes till closing time. They helped find the part I needed and never complained about the store closing.Finally I received the perfect part to fix this customers 2011 Lance 150. I got to the shop, installed it and the customer rode away with a smile on his face.All because the 2 Andrews were so good at there job. I want to thank them and Oriellys for hiring these 2 gentleman with such positive attitudes while dealing with customers. 5 Stars all the way for the 2 Andrews.I will definitely send my family and business associates to the Reseda store as well.Hopefully they can help them,the way they helped me. Thanks Greg.
Tip for consumers:
No
Products used:
OBD scanner
I wanted to make this review about someone specific, his name is Logan Miller and he is based out of Minot ND O'Reilly auto parts. I went and checked on my battery today and he did an amazing job testing it for me. He told me exactly what was wrong and just got down straight to the point with things. This is how I recommend a job should be done always! I have nothing to say but good things about this man. Thank you so much for your help and exceptional customer service Logan!
I went to Oriely's auto parts this particular morning just knowing that I was going to get bad customer.service. Because every where you go to get service, people tend to show terrible professionalism. I went at store 1876 in Jacksonville, met a gentleman named Willson and he was the most professional, considerate, empathic and caring gentleman I met. I had to write this review about his customer service. He really deserve it! If you need any parts for your car, stop in jacksonville at this store. He won't let you down. I give this store 5*****...
My kids were on their way back to Idaho from Kaycee Wyoming when they had car problems. An employee named Bob from the Buffalo O'Reilly's helped them out immensely! He lent them tools, gave advice, found parts and more. Thanks Bob for being a good Samaritan. When we think of O'Reilly's we think of helpful, friendly people like you! In Idaho, you're fondly known as "Buffalo Bob." Keep up the good work!
Tony from store 6316, came to my rescue with his knowledge about my car and was able to helped me out tremendously. His patience and knowledge in the car business are amazing.
Went in to buy windshield wipers for a Jeep Wrangler. I did not know what size was needed. The gentleman at the counter looked it up and found exactly what I needed. Then the manager, Brad, installed the wipers for me in the rain. Thank you guys for great care. It was much appreciated.
I am writing a review about the Oreillys in Santa Fe NM. The Oreillys on Airport Rd. I want to thank Isaiah"store manager" and Raquel "sales associate" for their awesome customer service. They both go above and beyond to make their customer feel special. You guys are awesome. I wish more businesses were like you guys. You truly care about thepeople you serve in your community. Keep up the outstanding work. God bless!
Tip for consumers:
Nothing they did it all
Products used:
Basic oil change materials
When my granddaughter and I, walked into O'Reilly's on S. Main St., Salisbury, NC we were treated like we belong here. Colton, Oscar and Christy engaged us very politely and knowledgeable. This overall shopping experience was quick.
Thank you, The Chapman's
Products used:
Brake system.
I stopped at the store because my car was heating up today. A guy named John came out to my car and checked my fluid. It was ok. I called my husband and he said to buy a thermostat. Mike went out to check the vin number to get it for me. They were both helpful and very nice. I wish that every time I need help at an auto store I could have them help me. This was at the store in Springfield Township, Ohio *******.
O'Reilly's Auto parts in rainsville Alabama has the most understanding caring and trustworthy employees especially the store manager Jimmy. I would recommend this store to everybody. Thank you O'Reilly's Store# 1213
The employees and Manager at the store on 11th and Lewis in Tulsa have always been not just knowledgeable but also genuinely helpful. The love working on cars and really are interested in your project, even when they are super busy. From returns to all kinds of crazy questions these people have always provided service with a smile. Thanks!
Products used:
Alternator, computer for Old jeep, belts, oil filters, batteries, etc.
Peter is a good worker, he was really helpful. He didn't give up until We solve the problem. He works at 9811 potranco road San Antonio tx so if you want a good service go to this store.
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You have a manager Fadour, at the Brownsville Road store in Powder Springs Georgia, the best one I've ever seen at any store is always smiling and always very helpful y'all need more just like him he needs to teach managers how to react around customers he was so nice I give him 10 Stars my name is Louis Lovinggood
I most recently found my battery dead like I am sure many since it is so hot in AZ! Greg was absolutely kind and patient with me as he explained the warrenty policies for their batteries and of course mine had run out! He not only assisted me with chosing the right one for my jeep he also put it in and took away the old one! Thank you so very much Greg on 59th Ave north in Glendale AZ! You are a true gentleman and a blessing to your company!
Joe T the Clinton, Utah O'Reilly Auto Parts was so very helpful! He not only helped me find the right headlight lamp he helped me find wiper blades and he put them and the headlight in for me! I really appreciated his help on this very cold blustery day! If you ever need help with Auto parts and you live near Clinton, Utah go and see Joe! He is AMAZING!
Pulled into Willimantic, CT with broken connector to radiator hose... thought I could attach a clamp and re-fill fluids... Keith and June were outside offering advice immediately with Keith provding hands-on service to remove a broken hard plastic part in the connection... Keith oversaw the fluid replacement and off we went... we were in Connecticut probably an hour plus from our residence... Great Experience... Knowledgeable and exceptionally helpful... Thanks very much fro the effort, Bob and Julie
Leo's helped me purchase the right parts for my 2004 Chevy Trailblazer 4x4 and prices have been more reasonable than other auto parts stores! I've been buying from him now and appreciate his knowledge and compassion.
Tip for consumers:
O'Reilly is faster, more reasonable, knowledgeable and they care!
Products used:
Dust plate and Front sway bar link.
O'Reilly Parts Round Rock- staff- thanks Ernest:excellent professional help -me a lot with trouble my lights.
Not only did Makay ( name of employee at O'Reilly's Rayford Rd in Spring, Texas) take care of me and my daughter by not trying to sell us the most expensive items but He installed the battery and both headlights to her car. Wow! I am amazed at the outstanding customer service of this young individual!
But! I filled out application as a parts runner, Guss the area manager did my background checked, it passed of course I did my drug testing, told Guss 7 to 10 working days just a few days before turkey day he said cool. After thanks giving the following week I stoped in to find out Guss had gave a two week notice and his last days was day before thanksgiving. Ok now I don't have a job. If anyone knows this man give him a message for me.
" what comes around goes around"
Ty for getting my hopes up
Tip for consumers:
None
Products used:
Ebay
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