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  • O'Reilly Auto Parts

O'Reilly Auto Parts

Overview

O'Reilly Auto Parts has a rating of 2.41 stars from 286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about O'Reilly Auto Parts most frequently mention customer service, store manager, and corporate office problems. O'Reilly Auto Parts ranks 901st among Auto Parts sites.

  • Service
    106
  • Value
    95
  • Shipping
    49
  • Returns
    64
  • Quality
    83

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
15
Neutral
2
Negative
31
43
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service rep was very rude and unhelpful over information that the store lost themselves.
How would you rate O'Reilly Auto Parts?
Top Positive Review

“Timely Service, No Hassle”

Tony C.
7/13/22

When my granddaughter and I, walked into O'Reilly's on S. Main St., Salisbury, NC we were treated like we belong here. Colton, Oscar and Christy engaged us very politely and knowledgeable. This overall shopping experience was quick. Thank you, The Chapman's

Top Critical Review

“Customer service”

lisa M.
11/6/22

Customer Service is not existing. Employees not helpful. No signage for sales items. Pour Service all around. I will never go back.

Reviews (286)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63)
Thumbnail of user altas14
1 review
9 helpful votes
August 14th, 2020

I went to Oreilly's in Emporia, Virginia and they didn't have what I needed. The representative was very kind and took his time to help me. There were about 5 employee's on the floor. Not one of them wore a mask. They were also not distanced from one another. I then went to Advance Auto Parts and every employee had a mask on and were using every precaution for safety. They also had what I needed. So, I will be shopping at Advance from now on.

Thumbnail of user anthonyb123
8 reviews
16 helpful votes
July 11th, 2016

Most of your auto parts retailers (Auto Zone, Advance, Carquest, etc) will have your basic paint chemicals like quarts of lacquer based primer, a few generic colors, and some basic clear coat as well as a few aerosol cans that "match" factory colors.

O'Reilly's has them too, but not a lot of people know that behind the counter (you have to ask for it) there is a whole catalog of paint chemicals and supplies and a handful of stores even mix their own paint if you can provide a paint code off the car in question.

Chemicals, sanders, paint guns, safety gear. Primer, sealer, reducer, paint, hardener, clear coat, activator. Lacquer, acrylic, urethane. They can get their hands on some amazing things... but make sure you're selecting the proper combination of chemicals (make sure they all have the same base).

Thumbnail of user ravirt
2 reviews
0 helpful votes
July 5th, 2017

I would like to recommend this website to all my besties.
Life long guarantee and good product.
Best price to buy all peoples

Thumbnail of user jamess1651
2 reviews
0 helpful votes
July 12th, 2019

When it comes to auto parts, forget overpriced "Napa know how", instead, it is better to go with parts from oreilly's of equal quality for a lesser price.

Thumbnail of user markt132
1 review
10 helpful votes
October 17th, 2016

Bought some motor oil and tire sealant through there website. I ended up receiving the wrong kind and contacted customer service and received prompt and courteous attention. They went above and beyond to handle my situation. I will not hesitate to order from them again. A+

Thumbnail of user time216
1 review
0 helpful votes
November 12th, 2019

Great for different manufacturers and prices I like how you have options and if they don't have your part they will have it usually by the next day

Thumbnail of user daves121
21 reviews
25 helpful votes
February 6th, 2017

I don't know crap about my truck. But THEY do at Oreilly's auto. The guys they hire know what they are doing.

Thumbnail of user jonardt
2 reviews
1 helpful vote
May 7th, 2019

I was looking some help with fixing my car and these guys were a great help. The articles they have on their website are also very helpful and provide every information and guidance badlyneeded

Thumbnail of user roberto314
3 reviews
0 helpful votes
August 19th, 2015

Thank you for a 1st class service.

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From the business

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Company Representative

Thumbnail of user alexw52
Alex w.
Typically does not respond to reviews

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