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OrderTree has a rating of 1.3 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OrderTree most frequently mention customer service, and wrong part problems. OrderTree ranks 83rd among Gardening Supplies sites.
No positive highlights yet
Not sure what happened to the people who left bad reviews but I do feel for them and their experience. But I did not. I did order my vacuum parts from the company and I've got to say that I had a smooth transition with my order. The representative was very helpful and received my parts 4 days after them taking the order. Will buy again.
Online orders are a total mess. Errors for every part search. When calling, it is a long wait to reach a person with minimal knowledge. Just all around terrible. Personal should be losing their jobs. I spent 1 hour and 23 minutes so far just trying to get parts. Now I just got sent back to the waiting list because the lady could not find the parts.
Not sure what happened to the people who left bad reviews but I do feel for them and their experience. But I did not. I did order my vacuum parts from the company and I've got to say that I had a smooth transition with my order. The representative was very helpful and received my parts 4 days after them taking the order. Will buy again.
Tip for consumers:
Call Them and talk to a representative*******499
Products used:
Vacuum parts
I saw a bunch of negative reviews which almost steered me away from using this site. So, I feel compelled to share my positive story. I ended up ordering from ordertree because they appeared to be a good price and appeared to be the Greenworks supplier. I needed a new electric motor for my Greenworks Twinforce lawn mower. I found the new motor on the ordertree website and ordered it. I had no issues with the order order process. The deliver was timely and the replacement motor was a good price.
The parts I needed were not available from sears or at Lowes but I was able to order at Lowes thanks to a very helpful customer service department who informed me that I could not use my Lowes card for this purchase. I also could not get a tracking number and as it was to be delivered to my home I would have liked to have had one. It was Tuesday afternoon and I had hoped to get it soon. As it turned out I had to wait until Friday for it to show up in my mail box in perfect condition ( three whole days). Now that is what I call fast service. Also the price was slightly less than half of what the other online site had. Thank You OrderTree. Also at Lowes in Burlington N. C. Janet was extremely helpful and to get tracking information Samantha at OrderTree was superb.
Charlie Hester
I placed an online order for cable wires for my generator from Ordertree.com. Found out the next day I didn't need the parts. Based on the negative reviews on the company's slowness to ship out items, I was confident I had time to cancel the order since it was only the next day. Couldn't cancel because parts were already shipped, I was provided a tracking number and it came within the 2 days promised. Can't fault them for prompt service. Will keep the items rather than pay to ship them back and a restocking fee.
Ordered MTD snowblower parts. Parts were delivered quickly for the agreed price. No issues with the transaction
I found a part for my lawn sweeper on their site, cheaper than on other sites and they charged less for shipping and handling. Part shipped next day. Very pleased.
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