• Orbitz

2018 CUSTOMER CHOICE AWARD

Orbitz

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Overview

Orbitz has a rating of 3.26 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Orbitz ranks 33rd among Plane Tickets sites.

  • Service
    47
  • Value
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
13
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Never in my whole life have I experienced such TERRIBLE customer service on not one, but TWO occasions.
  • Our total came to $703.58 because EC Nextcar refused our $91.00 insurance, refused our credit card coverage insurance.
How would you rate Orbitz?
Top Positive Review

“Orbitz is great but Expedia sucks! Expedia now owns orbitz”

kim l.
1/16/23

I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!

Top Critical Review

“Thieves and Crooks”

Scott H.
9/29/23

Orbitz has cheated me out of $328.23. They have misrepresented their services by not making it clear when renting a car per their website function of Car Rental Only that a Flight would be needed otherwise they could steal your money without consideration of the customer's uncertainty of the rules and regulations provided, especially in the process of using their website that allows Car Rental Only selections.

Reviews (461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) credit card (20)
Thumbnail of user lindsayt104
1 review
0 helpful votes
May 26th, 2022

So far I have had a great experience with Orbitz and thrifty in trying to organise a car for me in lax for next week. Very happy as I don't have a credit card but do have a visa debt so they were happy to do a deal with that so looking forward to driving in USA thank you all

Thumbnail of user kathleenm833
1 review
3 helpful votes
July 27th, 2020

I had to cancel 5 hotel rooms in Italy due to cancellation of wedding. Canceled and got money back with extreme ease. Great job!

Thumbnail of user rosel221
2 reviews
8 helpful votes
December 17th, 2019

Simply great. I use orbitz for car rentals, which is great as they do not require credit car. Flight reservations be careful as airlines may require a bit of a circle around to get changes or cancellations done since orbitz has no full control. Hotels do require payment but if you book with 24 hour cancellation, then you have nothing to worry about :)

Thumbnail of user anjeloa
2 reviews
2 helpful votes
May 24th, 2016

Booked a long round trip with this service including 2 connections. Got the exact trip i wanted at a price that was $200 cheaper per person compared to other sites, and was $400 cheaper than my local flight agent.

Thumbnail of user tims59
10 reviews
46 helpful votes
July 2nd, 2014

I have used this site to buy plane tickets. Never had an issue and I can now earn some type of rewards for booking through them.

Thumbnail of user gracea78
2 reviews
0 helpful votes
October 27th, 2018

The Orbitz treats its frequent flyers with special consideration. Their bonus points at time gives you a full ticket too. That's why I prefer traveling with Orbitz.

Thumbnail of user kristyj5
3 reviews
3 helpful votes
March 14th, 2017

I usually purchase my airplane tickets and hotel booking through Orbitz and I find it very cheap I love it. I tried through other websites and I find this one even cheaper. Haven't had a problem yet though.

Thumbnail of user laureni5
5 reviews
6 helpful votes
August 11th, 2015

If you are going away definitely check their website first

Thumbnail of user saleems1
12 reviews
7 helpful votes
September 3rd, 2015

Easy to use, good deals...

Thumbnail of user karenk36
12 reviews
29 helpful votes
September 22nd, 2014

My family all lives out of state and i fly a lot, when I can get rock bottom prices, and Orbitz has consistently had the best prices anywhere on the net. Flat out will not go anywhere else, why bother, they always win!

Thumbnail of user sueb37
3 reviews
14 helpful votes
March 16th, 2015

I now use Orbitz for most of my reservations. I've compare their prices over the years with other sites and found them competitive. And now I get Orbitz bucks, credit for my reservations. Every little bit helps. I like their free 1day cancellation policy, and used it several times! Saves money and headache!

Thumbnail of user smileyf1
15 reviews
45 helpful votes
March 18th, 2016

I have bought many tickets from this site and have always been pleased. I have never had any problems with them and have found their prices to be slightly less than Expedia several times, especially when buying one-way tickets. No complaints here, will use again and recommend.

Thumbnail of user bennetti6
1 review
0 helpful votes
January 18th, 2021

I found the best plane and hotels fares on this site! Recommended for budget travelers.

Thumbnail of user francoisl6
2 reviews
5 helpful votes
April 4th, 2017

Always get an acurate booking. This booking site works very well, I highly recomment it. Love it, use it very frequently.

Thumbnail of user bend64
9 reviews
20 helpful votes
January 16th, 2015

Have good experience with Orbitz. No problem at all. Definitely a go-to site for me when shopping for airline tickets.

Thumbnail of user danielt6
29 reviews
143 helpful votes
June 23rd, 2011

This is the best darn air fare page ever! It allows you to search for airfare with flexibility around your dates. Been using this page for years now and it still comes back cheeper than all the other sites.

In case the review only links to the main page be sure to go to the "Flexible Dates" link which is in tiny blue lettering in the blue box at the top left or try this link:
http://www.orbitz.com/App/ViewRoundTripSearch?&retrieveParams=true&z=b96d&r=4b

232 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

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