• Orbitz

2018 CUSTOMER CHOICE AWARD

Orbitz

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Overview

Orbitz has a rating of 3.26 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Orbitz ranks 27th among Plane Tickets sites.

  • Service
    47
  • Value
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
13
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Never in my whole life have I experienced such TERRIBLE customer service on not one, but TWO occasions.
  • Our total came to $703.58 because EC Nextcar refused our $91.00 insurance, refused our credit card coverage insurance.
How would you rate Orbitz?
Top Positive Review

“Orbitz is great but Expedia sucks! Expedia now owns orbitz”

kim l.
1/16/23

I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!

Top Critical Review

“Thieves and Crooks”

Scott H.
9/29/23

Orbitz has cheated me out of $328.23. They have misrepresented their services by not making it clear when renting a car per their website function of Car Rental Only that a Flight would be needed otherwise they could steal your money without consideration of the customer's uncertainty of the rules and regulations provided, especially in the process of using their website that allows Car Rental Only selections.

Reviews (461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) credit card (20)
Thumbnail of user kiml1147
2 reviews
2 helpful votes
January 16th, 2023

I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!

Tip for consumers:
check the price with the hotel directly before you book on expedia!

Thumbnail of user robertm1004
16 reviews
101 helpful votes
December 24th, 2020

I've used Orbitz a couple of times now to find air and hotel travel combined. The choices are always too many to count. The preferences I have can be built into platform. I even cancelled once and they refunded my money. All and all it is a useful online tool that saves time searching out destinations.

Thumbnail of user valeriee29
1 review
7 helpful votes
May 6th, 2019

Well over a month ago, I reserved a rental car with Economy through Orbitz. However, when I got to the rental office, I was told I had no reservation. Immediately, I called Orbitz and was told that I DID! Economy still said no. I was left stranded in LA in the middle of the night. After half a dozen calls to Orbitz over the last month, I finally spoke with a supervisor there and my refund was immediately processed. I don't know where the original fault lay, but I am happy to give Orbitz credit for making it right.

Thumbnail of user barbaras138
6 reviews
0 helpful votes
July 18th, 2016

Haven't gone yet, but don't anticipate trouble. Flight, hotel, and car sll taken care of.

Thumbnail of user taraneej
15 reviews
30 helpful votes
March 15th, 2017

Their strength is probably their rental car service. You can find some great deals with Orbitz. However it appears that Orbitz/Expedia/Kayak/Travelocity have the exact same hotel prices. It's not really a bargain.

Thumbnail of user nielb2
24 reviews
161 helpful votes
March 7th, 2015

Always good to check around at a lot of different websites before clicking the pay button. Orbitz has some good deals sometimes, but I usually can find better prices on PRICELINE. If you can't find what you need on PRICELINE, then I definitely say you should try Orbitz next -- but just make sure you check at least 3 or 4 different websites before you just buy something --- you never know when somebody will have an amazing special running that can save you a lot of money

Thumbnail of user stephene14
2 reviews
5 helpful votes
May 22nd, 2015

We've used Orbitz for many of our international flights until 2013. Never had major problems with our tickets except for seat selections. What we thought were confirmed seat selections made online with Orbitz.com for our family of 4 traveling together were not at all confirmed with the airlines. We've started using Travelocity.com since and have been more satisfied. They may be a little more expensive and does not always offer seat selections but at least it is not false advertising.

Thumbnail of user jeannettel6
5 reviews
2 helpful votes
February 6th, 2017

I usually search several sites when I try to book air tickets for my vacation. Orbitz came up with the best price a few times and I had no trouble booking the flights.

Thumbnail of user karene26
2 reviews
1 helpful vote
April 4th, 2015

I had an issue with a hotel reservation I made with orbitz. I initially encountered a long hold time and an operator who couldn't really help me. Howe eat after having my issued escalated to a manager she was extremely helpful in resolving our issues.

Thumbnail of user torim5
3 reviews
11 helpful votes
December 9th, 2014

I like using orbitz, but they should really do something about all those ads (and add-ons). Can be confusing to use. But i usually go with them since they offer good prices.

Value
Quality
Thumbnail of user lesliem20
5 reviews
8 helpful votes
August 29th, 2014

The hotel reservation I placed with them went the way I expect WITH some help of customer service. The price wasn't cheap as I hoped to be but availability of the rooms is in wider range

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyh132
51 reviews
53 helpful votes
July 5th, 2016

Very good web site, But expensive

Thumbnail of user alexd65
8 reviews
6 helpful votes
May 28th, 2015

The room I needed didn't book for the right date. I found myself stranded hundreds of miles from home, but Orbitz called the hotel and fixed the problem in less than thirty minutes.

Thumbnail of user theag4
6 reviews
1 helpful vote
April 5th, 2016

Very helpful
TDG

Thumbnail of user armenb
85 reviews
395 helpful votes
August 31st, 2010

I have used orbitz.com for flight look up and booking two times this year comparing to other similar sites and found out that for my flight destinations it worked out very well to me considering, price, travel start and end time, travel time length, number of transfers (if any), length of layover, so I do not always look for the cheapest, but usually I get very close to the lowest prices out there, considering all other parameters I am interested as well.

I do not have any experience for other than flight arrangements with orbitz.com

232 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

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