Orbitz

I attempted to use my airline credits to rebook a flight. The customer service agents were rude and ineffective. I talked to six agents within two days. One agent obtained my details and then proceeded to put me on hold for over 30 minutes with no explanation. Another agent insinuated I was a liar after I told them I had spoke to four previous agents.

Here is the real issue. You can't get a manager. I was told I would need to wait three hours. I waited for an hour before they hung up on me. This is a common complaint that you will read on other reviews.
I am finding a new travel agency.

First I reserved this car through Orbitz and the total was $162 then when I actually picked up the car it was going to be $534 and after I drop the car off and got back to the States 4 days later they charged a $200 deposit for a total of $734. When I called and asked they said," you signed for $534 we can't charge any more than that. " First they said they would credit the deposit back during the next billing cycle then by the end of that conversation they said, no they didn't owe me any money back. Then they just acted like they couldn't understand my English all together so I hung up and called the corporate office in Mississippi. I spoke to a woman who assured me that she would file a complaint and somebody would get back up with me. 5 days later I hadn't heard from anybody so I called again and filed another complaint with someone else, never heard from her either. It's been 2 weeks since I dropped the car off no one has bothered to call me back and they have not returned my $200 deposit. So I've paid $734 for a rental car that I was told would be $162 before I went to pick it up. I should have read the reviews before I book the car. This place is a nightmare, they're frauds and scam artists. If Orbitz doesn't know any better in advance that this is the way this place runs they shouldn't be using them on their website as an option.

Until you have to deal with their customer service agents everything is fine, but once you find out what an ordeal its to deal with them and how they lie to you after you talk to them you realise that this place is only good as long as you never run into a problem.

I used Orbitz for booking flights for several years but stopped using them about a year ago. Service was going downhill. We would receive incorrect information in their updates and little satisfaction by talking with their customer service reps. Too bad, because they used to be ok, but now I'd recommend finding a different company for online reservations.

I was just booking a flight from Portland to Manila. Two months out so it is not a flight leaving soon. I selected that cheap flight and had entered my credit card and personal info but when it went to charge my card, it said the flight was no longer available. Really! I think the site posts flights that are not available so they can get your information. Be carefull.

Reserved a car online thru Orbitz. Itinerary states to pick up car at USAV car rental. Spend (1.5 hrs) here and due to complications I ended up not renting car. The next day, Orbitz charged me $132 for insurance and USAV charged me a an unknown service of $25. That same day, I wrote Orbitz online customer service to explain situation, look up email confirmation, itinerary #, etc and to request a refund of both charges (20 min). Frustrated and With no response after 3-days, I phoned Orbitz rep who informed me that the reservation should have been automatically canceled without charges if car was not picked up. Unfortunately, we were cut off before he could assist me further (15 min). I called back and had to explain the issue again. This time the Orbitz rep placed me on hold while she contacted USAV to verify that I did not rent with them. Then she informed me that she had to send an emai request to the "on-line team" to process the Orbitz insurance and this would take 2-4 days. She further stated that I had to call the USAV supervisor to resolve the $25 charge. As I waited while she composed her letter, I though to myself, Why do I have to follow up? Orbitz does business with USAV and should do the follow up. I also thought, Why can't I contact the "on-line team" directly to expedite my refund? I expressed my concerns so she had to revise her email to also follow up with USAV. I was quite upset at this point so I was offered a $25 coupon for my next visit which I declined. I told her that I did not intend to use ORBITZ in the future. (33 min). Rating 2: The phone representatives were courteous

I used the Orbitz automated system to book an early morning flight with United Airlines. When I recieved my confirmation it was not the flight I had chosen and take off was 12 hours later than I needed. I called customer service and they were very nice about cancelling the first flight and booking the flight I originally desired. Was given discounts and credits in consolation for my troubles. Was very pleased with the experience...
Upon checking my bank account I find three separate transactions for the same amount, two from United and one from Orbitz! I accepted the second charge would be for the cancelled flight and would be refunded shortly... The third charge is a mystery to me and is now causing NSF charges to my account because I'm just a working man supporting a disabled vet wife, and a young pregnant daughter on a budget.
After calling customer service twice on this matter I have come to the conclusion that I have to eat the NSF charge myself and quit whining
Thank you Orbitz for my good and bad experience

Be careful what you're signing up for!

I needed to get orbitz to arrange. They only mentioned " we cannot do that " whereas they should inform the carrier. Only after a twitterfest and tweets to every party I could think of, I was helped by Delta customer service. Thanks, orbitz! (Not).

However they had the best price for the ticket, hence the 2 stars

I scheduled a trip to Asia and was using Orbitz as a travel resource between destinations on my trip. I started in Hong Kong then planned to travel to Beijing by train and then fly from Beijing to Bangkok, Thailand. Unfortunately, despite every effort I made, extenuating circumstances prevented me from catching my train to Beijing and thus I missed my flight from Beijing to Bangkok, which I booked through Orbitz. I had to adjust my itinerary for the trip and contacted a customer service representative in the US from where I was staying in Hong Kong. The gentleman was very kind and patient and spent nearly half an hour helping me reconstruct my itinerary. This representative informed me that the money I had spent initially ($553) for my flight from Beijing to Bangkok could not be diverted to my new itinerary when I canceled the flight, but a credit of that amount would be placed on my account with Orbitz to use toward any domestic flights within the United States provided I use the credit within a year after my flight cancellation (expiration date of credit: April 1,2016).

February 18,2016 I contacted Orbitz about claiming my refund and was told by the representative I spoke with - again, a very kind and patient individual - that I received incorrect information. I could only use this credit with the airline I canceled with, which was a Chinese airline. Not American. Furthermore, to use this credit I would be subject to penalty fees of up to $200. I expressed to this representative that this policy is ludicrous and incredibly misleading, and he agreed with me and apologized saying there wasn't anything he could do.

I contacted the BBB with the details of my complaint and was contacted by a customer relations representative. She reviewed every aspect of my complaint thoroughly, but ultimately said that there was nothing they could do to remedy the situation. I decided not to continue pushing my complaint with the BBB in any interest of financial retribution, and see greater worth in sharing my experience with fellow travelers to advise them to seek other resources besides Orbitz. Please, learn from my experiences and do not make the same mistake I did by trusting Orbitz. Hopefully you find this review helpful!

The prices are not the lowest. Make sure you check other sites before buying on orbitz.

This site is my last resort when I can't find a good price when booking a hotel. Usually I think their prices are okay. I had overpaid a hotel that I booked on Orbitz. Thinking I got a really good deal which I did not.