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OrangeShine has a rating of 2.88 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. OrangeShine ranks 19th among Wholesale Clothing sites.
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No critical highlights yet
I love the fact that this company ships your items really fast and it doesn't take long for them to process your order. I would definitely recommend more people to shop here. They also have great customer service as well.
I had a vendor labella nova I ordered through orange shine there products arrived extremely smaller than normal sizes I reported and got the run around. Basically if I returned I had to eat the shipping. And no refund so basically I had to keep items. Beware of this company on orangshine I was only out a few hundred dollars but others could loose more. Orange shine only refers you to them. I got no where and basically called a liar. The quality is poor and customer service crappy. So if you are going to spend big here beware you are on your own if it doesn't work for you. The customer isn't important to these guys.
I had a vendor labella nova I ordered through orange shine there products arrived extremely smaller than normal sizes I reported and got the run around. Basically if I returned I had to eat the shipping. And no refund so basically I had to keep items. Beware of this company on orangshine I was only out a few hundred dollars but others could loose more. Orange shine only refers you to them. I got no where and basically called a liar. The quality is poor and customer service crappy. So if you are going to spend big here beware you are on your own if it doesn't work for you. The customer isn't important to these guys.
Products used:
Clothes but I have to give them away because they are not what is advertised they are ext small
These people do not sell products. They take your money and then expect someone else to fulfil your order. They dont use the form of delivery you specify and they are completely useless when it your products dont show up. They pretty much leave you to deal with the vendor and shipping on your own. It really means nothing to them if you dont get your merchandise because they already have your money.
When I received my order one of the shirts had a stain ( liked made in material) and 2 other shirts were missing. Quick response from Leslie Cervantes she got issue resolved very quick
Dear Christy F.,
Thank you for taking the time to leave a review, and we apologize you had an issue with your order.
We are happy Leslie Cervantes was able to resolve your issue, but I would still like to know more about how we can deliver a 5-star customer service experience in the future.
You can reach out to me directly at viktor.kristensen@orangeshine.com.
Thank you.
Viktor Kristensen@ OrangeShine
When you accept shops (like ITZON) on your website, Orangeshine is responsabel for good trading and when there are problems Orangeshine should be in control! You can learn a lot from ALIBABA.
It costs shops a lot of time and money to trade with OrangeShine
Hello Trea,
We thank you for your feedback,
We sincerely apologize that the experience that you had was not the best. OrangeShine strives to provide the best customer service to all of our Buyers. We also try to recommend the best vendors within the highest customer satisfaction guarantee. We hope that you can continue to work with OrangeShine and not let this one negative experience affect your overall look of our company. We thank you once again for your feedback.
Sincerely,
OrangeShine.
Poor customer service. Vender Snowa
Shipped me not even half my order.
Sent me wrong items. Called to resolve got past along to csr1 and he was no help at all Then Christine was going to call me right back. Nope was put on hold never came back on. Poor site shop someone else.
Tip for consumers:
Don’t use Showa and hope too don’t have issues . They will
Not help
Hello Debbie,
We thank you for your feedback,
We deeply apologize that you had a negative experience with your order. We understand that the vendor sent you the incorrect items and you have attempted to get the matter resolved. Here at OrangeShine we take pride that we provide the best customer service and we apologize that the service provided did not meet your needs. Is there a way that you can contact (213) 745-3001 so that we can assist you as quickly as possible in regards to the order.
Thank You
OrangeShine
DONT USE THEM UNLESS YOU WANT EVERY SINGLE ORDER TELLING YOU WHAT ABSOLUTE JUNK THE PRODUCT IS! Packaging even came with Chinese on it. Even forgot to ship one of my items and when I called in they said oh you still want that? Uh, yes I paid for it! (6 days later still have not received it)
Again! THE ITEMS ARE NOT TRUE TO SIZE AND THEY ARE PURE JUNK WITH LOTS OF REFUND REQUEST TO FOLLOW IF YOU THIS "American vendor"
Feel free to reach out if you want the multiples of emails of junk product
This website is a RIP OFF! They charge high shipping and half the nerve to catch a attitude when you tell them. They should be ASHAMED of themselves and I WILL NEVER recommend no buyer to this website EVER!
Jerica was helpful, but zenana sent us two damaged products AND the completely wrong piece of clothing we ordered.
Dear Kelsey S.,
Thank you for taking the time to leave a review. We are sincerely sorry that you received damaged products from one of the vendors on our platform.
We have been working on improving our support flow and our vendor vetting process because we want to deliver 5-star customer service.
If you wish to revisit the issue or have any questions, comments, or concerns, you can reach me at viktor.kristensen@orangeshine.com and I will do my best to assist you.
Thank you.
Viktor Kristensen@ OrangeShine
Gain trust and grow your business with customer reviews.
Orange Shine is a B2B online fashion wholesale marketplace where retail buyers can find brands, manufacturers, and importers at cheap prices for their fashion boutiques and stores.
Dear Al J.,
Thank you for taking the time to leave a review, and we sincerely apologize that you had a negative experience with our platform.
We are a B2B marketplace that connects vendors (sellers) to retailers (buyers), so you are correct that we do not actually sell any products ourselves.
However, we have been working on improving our systems to make it easier for customers to place orders, make returns, and resolve disputes.
If you wish to reach out, you can email me directly at viktor.kristensen@orangeshine.com.
I would like to learn more about how I can deliver a positive customer service experience.
Best,
Viktor Kristensen@ OrangeShine