Optyca

ORDER # *******‏. Buyers proceed with caution. I think I may have made a rookie mistake with this one in not carefully going through all of the reviews and doing thorough research. I do 90% of my shopping online and have for years so shame on me. Honestly, there are always one or two reviews that are negative so it is always a judgment call. However, I also did not test the customer service number, email response time, BBB rating or check the physical address. At this point I am extremely frustrated with this company. I placed my order on June 20th. When I was checking my online statement and noticed my card was charged and did some more in depth research on the company online which made some bells go off. In not being able to reach them by phone for a couple of days – always puts me in to voice mail, I sent an email inquiry on the 29th as it was noted on their outgoing message that faster response times were to be had via that channel. I noted my concerns and politely requested clarification on when I should receive my glasses given the fact I saw a response from Optyca to a negative review stating they did not charge before shipment. After following up with a phone call two business days from original send I received a very polite repose apologizing for the delay which noted that the phone system had been down, they were working through large amounts of email and my glasses were in the lab and should ship soon. The response did not address the screen shot showing the response that customers would not be charged before shipment, not did it really address the specific timeframe. My follow on inquiry for specific shipping timeframe has remained unanswered since the July 4th. As have my additional two follow up emails and my three voicemails – no matter when I call during business hours it goes in to vm. In my written and voice mail follow up today I communicated that I expect to receive clarification on when I should expect to receive my shipment by close of business tomorrow or I will trigger actions accordingly with the assumption they are not a legitimate business. I do not have the time or patience to do business with anyone that cannot be bothered to respond in 72 hours, much less a week. So, at this time I cannot recommend as it is not clear if I am being bamboozled or if they are just overwhelmed. I will update my review accordingly should things turn around as well post updates as this plays out.

UPDATE: As you can see from my comments I received the requested specific detail on when my order would ship 2 weeks after initally requesting this information. I never received a call back or was able to reach a person live. Since they actually delivered my glasses I have bumped my rating to 3 as they delivered what I paid for. However, their customer service is far below average in regard to response times as I am sure you gathered from the overall review - 1 star rating here. This the first time I had to ever threaten a vendor with dispute to get a clear answer. It is a shame as if I had received a more specific answer to my initial inquiry or delivery within expected timeline, this would have been a much different review. Hopefully Optyca will take this feedback to heart and make some changes which will allow them to grow their business before the negative feedback overtakes them.