• OpticsPlanet

OpticsPlanet

Overview

OpticsPlanet has a rating of 1.43 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpticsPlanet most frequently mention customer service, credit card, and next day problems. OpticsPlanet ranks 140th among Outdoor Equipment sites.

  • Service
    136
  • Value
    122
  • Shipping
    122
  • Returns
    75
  • Quality
    74

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
6
Neutral
2
Negative
52
54
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The culture there is for the Customer Service people to just be a barrier between the customers and leadership.
  • Optics Planet has the worst customer service of any company I have ever dealt with.
How would you rate OpticsPlanet?
Top Positive Review

“I had a great experience, possibly got lucky after reading these reviews?”

Michael B.
1/12/24

I guess I may have just been one of the lucky ones. Because I purchased ammo, received it in the time stated, and am happy with it. I didn't read any of the reviews before my purchase, so I will admit that I naturally feel a little reluctant to place a second order lol. But I can at least say that they're a legit site, with authentic products; they may just have some kinks to work out from what I'm reading.

Top Critical Review

“This place is a joke”

Ronald R.
1/8/24

After seeing all the horrible reviews here I feel stupid even buying from them in the first place. Yes customer service is horrible. No they dont stand behind any of their products. Refused to return my item which was defective to the point the bow almost shot my kid in the face. They didn't care. Only returns are unopened items and then its still a fight. Spend your money somewhere else with online stores that appreciate your business.

Reviews (261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (86) optics planet (78)
Thumbnail of user ronnie.r.rusk
1 review
1 helpful vote
January 8th, 2024

After seeing all the horrible reviews here I feel stupid even buying from them in the first place. Yes customer service is horrible. No they dont stand behind any of their products. Refused to return my item which was defective to the point the bow almost shot my kid in the face. They didn't care. Only returns are unopened items and then its still a fight. Spend your money somewhere else with online stores that appreciate your business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosj262
1 review
2 helpful votes
January 19th, 2024

My fault, I should have looked at their reviews first. Spoke with their supervisor (Russ) about a Holusun (over $400) that was delivered without customer signas I requested. Rude, indifference, an told me he didn't want to hear about my situation.
Never will I order again from these jokers.

Products used:
Optics

Service
Value
Shipping
Quality
Thumbnail of user mikem423
12 reviews
19 helpful votes
January 8th, 2024

This is a classic example of me forgetting to check the reviews of a website before placing an order. This company even lies on their webpage by stating it's "free shipping and free returns". The "free returns"… Are for store credit only, you don't get your money back otherwise you have to pay for the return. That in and of itself should be illegal. I placed my last order today and will never shop at optics planet again. The item I purchased although was supposed to fit my rifle stock, no mention of dimensions on the webpage so you would assume it's made specifically for your model, right? Not true and yet I still have to pay for my return.

Tip for consumers:
The free return they advertise is for store credit only. You cannot get a free return and receive a refund

Products used:
I kept the ammunition and returned the limb saver recoil pad

Service
Value
Shipping
Returns
Quality
Thumbnail of user derickn8
1 review
1 helpful vote
February 5th, 2024
Verified purchase

I ordered a 20$ screwdriver set it said free shipping 15 mins later I got an email saying price changed to 39$ added 15$ shipping I tryed to cancel right away and they emailed back a day later saying sorry already shipped I tryed to write a review and they declined so here we are don't do it total pile of $#*!!

Thumbnail of user davidd958
2 reviews
7 helpful votes
March 5th, 2024

They say fast shipping, however they use DHL and that is a huge mistake! It's taken over a week and it hasn't been transferred to usps yet. Great prices, just make sure you don't need anything you order right away. Expect 2 weeks for delivery, even if your the next state over.

Products used:
Pew pew parts

Service
Value
Shipping
Quality
Thumbnail of user teev1
4 reviews
47 helpful votes
January 10th, 2024

I made the mistake of ordering some $100+ sneakers off this site because they were less expensive than anywhere else I could find. Nothing on the site indicated that they were not in stock or on back order so I was expecting them within a few weeks. I'd wait a month then check the status and the delivery date kept being pushed out with no explanation to me or assurance that they were ever going to come. I contacted them and only then was told that the shoes I ordered were out of stock and that they would cancel my order. Meanwhile, I'm getting bombarded with spam emails trying to get me to buy other items from them. I had to send another email requesting to have my email removed from their mailing list. Worst Customer Service ever and 'fake' low prices on items that they don't even have in stock.

Service
Value
Shipping
Thumbnail of user benl866
1 review
2 helpful votes
February 26th, 2024

I ordered two magazines for my gun. I received one in Mid January. My credit card bill came in mid February. I had to leave town and called when I got back to notify them that I had been billed for two magazines (the packing slip showed only 1 shipped). Even with their own evidence, they refused to refund me for the one magazine that wasn't received and disregarded their own packing slip evidence because it was older than 30 days. Very unethical and shady company. Never buy anything from these guys. Clearly don't care about return business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobbyh383
1 review
1 helpful vote
February 27th, 2024

Ordered 4 items, they billed my card in-full then only sent two of the items. Ordered items as it said nothing about being on back order. Noticing the two items ship date kept changing. Then eventually they just said "ordered" I called to see what's up. They said one item was still on back order and that it was holding up the other from shipping. My rifle is still sitting undone for five weeks waiting on a grip because of a $3.00 barrel cap. Called back another week later and they said I needed to pay the rest of the balance. I said no my hole card was billed and that the first cust/rep said nothing about more payment. They finally said that they would gift the grip to me as an apology for the inconvenience. Still waiting five more days now. It's apparently that they lied to get me off the phone. Looks like I'm not getting the rest of my order. They done me dirty!

Thumbnail of user jleemccoy62178
1 review
1 helpful vote
December 30th, 2023

This company is a joke. I order something from them and 16 days later it still hasn't shipped. They keep blaming FedEx when clearly it is an issue on their end. Unless you want to waste your time and money trying to get your order or a refund, I would find another site to order from. They keep saying they will check and call back - they never call back.

Products used:
I paid for expedited shipping. That was a facade. I’m 16 days still doesn’t show FedEx received my order. They refuse to refund my money because they haven’t had time to speak to their shipping department. DO NOT ORDER FROM THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dmiller2662
1 review
1 helpful vote
February 28th, 2024

Order number ******* was placed the second week of January. The experience ted ship date continues to get pushed back.This is not the first time this has happened but will likely be my last.

Tip for consumers:
It appears they are selling items they don’t have in stock with no warning

Products used:
I have placed many orders over the last few years. It seems their service is getting worse.

Thumbnail of user mfree0340
1 review
2 helpful votes
January 5th, 2024

Shipping is slow and aweful. Will never order from Optics Planet again. Beware of the slow shipping from this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisag3416
1 review
0 helpful votes
January 20th, 2024

My husband has ordered from this company a few times, but we will NOT be buying from them ever again and would NOT recommend for others to either. The first time the item was missing screws, but they did make it right and mailed them to him. The most recent time, they sent him the wrong item. He returned it back and asked for a refund. He had to call several times to get them to initiate the refund AFTER submitting the request online several weeks beforehand. They ended up ONLY refunded for the item and refused to refund the $15+ they charged in shipping. I would understand if it was a return was under different circumstances, but they mislabeled the item on their site and sent him the wrong item! The shipping should have been reimbursed as well. We will NOT be purchasing from this company again and would recommend for other to avoid the headache from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user david.t.leverington
1 review
1 helpful vote
December 12th, 2023

This company borders on fraud by constantly changing the expected shipping dates for backordered products after they are ordered, but far worse is the way their managers act like spoiled children throwing a tantrum when questioned about something that doesn't make sense.

A manager actually cancelled my entire order before it was shipped because I voiced my displeasure at their refusal to ship a legally unrestricted item because of an arbitrary policy that they only want "qualified persons" to own. They're happy to sell it on their site, but they will only ship it if you represent the government. Despite me being calm and professional, out of pettiness for my disagreement about this policy, a manager cancelled the other items in my order out of spite. No one should patron such an unprofessional company!

Service
Value
Shipping
Returns
Thumbnail of user kavanw
1 review
0 helpful votes
January 23rd, 2024

$100 for ammo shipping. I've ordered from them before and I was never charged this amount for shipping other brands using Optics Planet. However, for an unexplained reason, certain brands result in higher shipping cost. I tried to reach their customer service for an explanation but never got a response. Overall I paid $134 for 20 rounds of 300blk, most of which was shipping cost. I was under the impression I was buying three boxes of the ammo, but only one was I stock. I didn't cancel the order because I thought I was getting three boxes. Shipping prices and customer service suck!

Products used:
300blk

Service
Value
Shipping
Returns
Quality
Thumbnail of user trayces
3 reviews
9 helpful votes
November 29th, 2023

I ordered two sets of pilots gloves for use as shooting gloves one set small and one medium for my wife and myself. I was charged for the total order after completing online checkout i was then charged for half the order the next day and then for the other half later that day which did not go through as there was not enough money in my account to cover it because they had Already charged me for the whole order. I was also emailed to say that half the order would not ship as it was out of stock even though when i ordered it was shown as in stock after calling to resolve this all the service employee told me was that both were shipping and that i was only charged once for the gloves. I tried to figure out why amd explain that i was charged multiple times which i explained could cause an overdraft on my bank to which the service person said nothing except the generic "is there anything else i can help you with" they then hung up after i became upset. Im going to back charge the order as fraudulent as i dont expect to receive the items.

Do nit order from this crappy shady site!

Service
Returns
Thumbnail of user shawnr511
1 review
0 helpful votes
November 29th, 2023

Won't ship anything (legal) to some states, when asked all they do is give a BS canned response and no response after. (no proof of purchase, because they keep cancelling my orders...

Products used:
Nothing, because they keep cancelling me although I ordered a few of the same items off of amazon and they came in opticsplanet boxes...

Service
Value
Thumbnail of user mindyc154
1 review
2 helpful votes
December 20th, 2023

I ordered an item that the website said was in stock back in Oct. It's the end of Dec now and the status for the ship date keeps getting pushed farther back every day. If an item shows it is in stock, I expect it to be shipped in a timely manner, not waiting for months with no clear date of when it will be shipped.

Service
Value
Thumbnail of user aarons990
1 review
12 helpful votes
September 19th, 2022
Verified purchase

I've spent hundreds if not thousands with opticsplanet.com over the years. As of today, no more. Long story short, ordered a g17 zaffiri barrel on sale for $120. Checked out and paid in full for tax/shipping $134 with change only to be notified my barrel will ship in 2 to 3 weeks. Week and a half of waiting i receive a notice from PayPal i was just charged without my permission an additional $23. I'm done, avoid this company

Tip for consumers:
avoid opticsplanet.com, go to midwayusa.com or cheaperthandirt.com

Products used:
requested cancelation

Thumbnail of user monter38
1 review
4 helpful votes
October 13th, 2023

Customer service with opticsplanet is one of the worst I've ever seen. You pay for 3 to 5 days shipping your lucky to get it in 2 to 3 weeks. Every time you contact the company they send the same email out saying you have to wait 15 days before you can file for a lost package. Clearly they don't give a crap about their customers. We'll never order from again!

Thumbnail of user gingerbrandfarms
1 review
0 helpful votes
November 24th, 2023

Ordered an otf knife declined my sale because I'm not a cop. My state is compliant worth them worth proper identification, didn't matter. Helping strengthen that dual class citizenship in Illinois.

Thumbnail of user shawnm1093
1 review
3 helpful votes
April 21st, 2023

If you are able, please purchase from another vendor. This company doesn't care if you leave a bad review or not. The have a disclaimer that they typically do not read these reviews which means they do not care about improving upon customer service or satisfaction.
Also thee shipping and deliver is terrible too.
They also make it difficult to write a review. Just look at their ratings. They do not care about customer service!

Tip for consumers:
DO NOT USE OPTIC PLANET IF YOU CAN PURCHASE SOMEWHERE ELSE

Products used:
Scope mount

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginop39
1 review
0 helpful votes
February 9th, 2024

I ordered ammo on Saturday Feb 3rd. Ordered was cancelled on Feb 8th falsely stating ordered was placed on Feb 6th. When the ordered was placed it was legal for them to ship ammo to me.
They didn't do that and lied to me.

Thumbnail of user hmichaelr
3 reviews
2 helpful votes
April 25th, 2023

Feel sorry for customer service personnel who must field questions from customers. Three items stated on 'website' as being 'in stock' however, when contacted O/Planet stated that the items were 'to be expected in 7-10 days plus additional 'few days' for packaging/shipping. Based on available info the three week old order will take an additional two-three weeks to arrive. Will NEVER order from this place ( will not honor it as a 'company') again..

Thumbnail of user freds887
2 reviews
4 helpful votes
September 12th, 2023
Verified purchase

I went through this last time and forgot. The product was clearly not in stock. Label created, but didn't ship for another FIVE DAYS. Then was sent via DHL, it's now been another 10 days and still no product. Good luck getting any kind of information from customer service. I will not buy anything from Optics Planet again.

Tip for consumers:
Just don't shop here, so many better options.

Products used:
parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user akirawilliams3
2 reviews
1 helpful vote
June 27th, 2023

This optics planet has attempted to scam to much money from my bank account. Apparently my info was sold on the black market n now being used to purchase products on their site, YET they can't reimburse me when I say it a scam. Repeatedly attempting to use my card so I blocked it, however there isn't an email I can write to to rectify this issue.them another site called hellcase was running my card through the night. Hellcase made off with $60

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Deals & Discounts on premium optics for hobbies and work like riflescopes, binoculars, night vision, telescopes, sunglasses & microscopes.

Company Representative

Thumbnail of user kellyb67
Kelly B.
Typically does not respond to reviews

How do I know I can trust these reviews about OpticsPlanet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OpticsPlanet?