• Optically.ca

Optically.ca

Overview

Optically.ca has a rating of 3.03 stars from 86 reviews, indicating that most customers are generally satisfied with their purchases. Optically.ca ranks 25th among Eyeglasses sites.

  • Service
    21
  • Value
    19
  • Shipping
    20
  • Returns
    12
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bottom line is that the product was crap and the customer service is hit or miss.
How would you rate Optically.ca?
Top Positive Review

“First time reglazer”

Karen M.
4/21/22

It took a bit of time because my prescription is complicated but I was satisfied with the results. Good job.

Top Critical Review

“Glasses”

Jenny L.
8/6/23

I purchased prescription glasses, but when they arrived the prescription was incorrect. After many emails I was offered a refund or my glasses remade. I opted for a refund so I returned the glasses. At this stage I haven't received a refund I'm hopeful I will. The original purchase was the 2nd of June 2023 so it has been a very drawn-out unpleasant experience. Buyer beware!

Reviews (86)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user mike.mandziuk
1 review
0 helpful votes
November 4th, 2023

My glasses came after 4 weeks wait, with a flaw in one of the lenses. I emailed support and called their number, no answer. I have order from them before but nov 2023 looks like they may be folding up and dont talk to customers anymore.

Tip for consumers:
Don't give them any money

Products used:
Could not use my purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user kunjs
1 review
2 helpful votes
October 13th, 2020

The 100% refund guarantee is only for the frame and not on the lenses. My glasses though claimed to be made to the order were not perfect and was at first promised for full refund then denied claiming it was communicated in error. However after much persuasion they issued full refund at the end.

Thumbnail of user patriciad1861
1 review
1 helpful vote
March 3rd, 2022
Verified purchase

I ordered Jan. 20,2022, now they say March 9th before they arrive - from China! I can't purchase a pair locally without a refund and they won't provide one. I am suppose to wait until they arrive, ship back, then wait - I can't see and need glasses - not able to wait months for a refund, if they deem I'm worthy of one. I asked for refund before they were shipped, only getting a tracking # today (Mar. 3). Absolutely unacceptable business practices.

Tip for consumers:
Frames are super cute - but business is fraudulent, not Canadian, not fast, not supportive. Takes days if they finally answer e-mails, will not provide names or phone #’s of accounting dept, supervisors, managers - yet they could help.
Don’t buy from this site!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids9138
1 review
0 helpful votes
October 31st, 2022

I had an old pair of wire framed glasses that is i had reglazed by optically. Have to say that I'm happy with the results in every way. The installation was good, the prescription seems correct. Would not hesitate to use their services again.

Products used:
Prescription lenses, installed in old frames.

Thumbnail of user johng4700
1 review
0 helpful votes
March 7th, 2022

Worst pair of glasses that I've ever worn. I tried to return them, but I was told no, and was instructed to send them back to be 're-aligned'. I get that some lenses need to be set for the pupil, but goodness, the entire lens is blurry in all directions (multifocal lens) It actually seems like the lens Rx is incorrect. The clerk wouldn't listen, and only gave me the option to return to the Toronto office for repair.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennyl531
1 review
0 helpful votes
August 6th, 2023

I purchased prescription glasses, but when they arrived the prescription was incorrect. After many emails I was offered a refund or my glasses remade. I opted for a refund so I returned the glasses. At this stage I haven't received a refund I'm hopeful I will. The original purchase was the 2nd of June 2023 so it has been a very drawn-out unpleasant experience. Buyer beware!

Products used:
Wrong prescription

Service
Value
Shipping
Returns
Quality
Thumbnail of user guillermor90
1 review
0 helpful votes
April 20th, 2022

These were a great pair of glasses ordered with prescription. Only fault is that the shipping took around 3 months to actually receive the glasses

Products used:
Glasses

Thumbnail of user karenm4063
1 review
0 helpful votes
April 21st, 2022

It took a bit of time because my prescription is complicated but I was satisfied with the results. Good job.

Thumbnail of user johnl2960
2 reviews
2 helpful votes
April 21st, 2022

Optically glasses have proven to be great value, allowing me to carry a spare set in my golf bag and in my car. Ordering was simple, delivery prompt, and value incredible at about one third of other optical providers.

Tip for consumers:
Keep your original prescription so that you have the necessary measurements.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user johnc8187
1 review
0 helpful votes
April 20th, 2022
Verified purchase

I am very happy with the reglazing of my glasses. The turn around time was reasonable and the lense quality is very good.

Products used:
reglazing

Thumbnail of user myrshae
1 review
3 helpful votes
March 6th, 2021

I actually ordered a pair of glasses two months ago and I haven't heard a thing from them - no confirmation, no order update nothing. They still charged me on my credit card the day after I ordered though so that's just fantastic. I don't know what the other reviewers are saying but as far my experience is concerned, I'd say it's a proper scam site. Do not recommend.

Tip for consumers:
Do not use this website. It's a scam.

Products used:
I did not receive a product at all. It's been two months

Service
Thumbnail of user shawnt180
1 review
0 helpful votes
October 13th, 2020

The glasses took about a week longer than normal but under these COVID circumstances I understand. Glasses are of good quality and will order again

Thumbnail of user kalpeshr
2 reviews
4 helpful votes
May 10th, 2022

* Took more than 1.5 months to deliver my order.
* Had to contact their customer service multiple times for various issues and follow up
* Had to pay Fedex import duty and then claim it. They won't handle all such things on their own
* Don't think I got a good rate either
* Lack of good return policy

Tip for consumers:
Check other websites/stores instead of optically.ca

Products used:
prescription eye glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user pams788
1 review
0 helpful votes
April 25th, 2022

There was no communication from this "company" whatsoever throughout the several weeks while I awaited my glasses. So, despite what their website would have you believe, you will not receive regular order updates. When I finally emailed them and inquired as to whether I would even be receiving my order, I received canned replies (virtually identical responses to those recorded in these reviews and elsewhere), and the promise of a "tracking number" that of course never came. When the glasses finally arrived many, many weeks later, they arrived in a plain FedEx bubble mailer with an inner package that was labelled as shipped from HONG KONG, and not from within CANADA, as the website would also have you believe. Unsurprisingly, the glasses are very disappointing; they sent the wrong style, and they are very, very cheap quality. So much so, that I will not be wearing these in public. You are seriously better off buying drugstore readers (or even Dollar Store glasses - these are that bad). Never again!

Products used:
Eye Glasses

Service
Value
Shipping
Quality
Thumbnail of user christophera179
1 review
0 helpful votes
August 7th, 2019

Awesome site. Good prices and affordable. Except it took longer on the shipping part and charge me extra $35 because they said my prescription is hard to make

Thumbnail of user heatherb384
1 review
1 helpful vote
July 14th, 2019

Great concept I loved the simplicity. I sent in a pair of sunglasses and had them made into prescription glasses. Highly recommend getting polarized.

Thumbnail of user gavins146
1 review
1 helpful vote
October 18th, 2022
Verified purchase

I ordered progressive glasses online through Optically.ca and had to unfortunately return them due to being a wrong prescription verified by my optometrist.
I luckily received my refund of $354.92 after 2 weeks upon their receival of my glasses, however I was told I could not collect my refund of $25.02 for me having to ship the glasses back on my own dollar.
Now, normally I wouldn't have a problem with this, however I specifically asked "how" I return the glasses prior to returning them? "Mike," told me via email, to provide tracking number when sent back to the lab.
One would take this as being reimburse for shipping cost as per the language stated in the email.
When I later inquired about the cost, I was told I would only be receiving dollar amount for purchase of the glasses and not refunded. "Mike" said if I had "asked" for a pre-paid shipping label one would have been provided by optically.ca.
Their business practice, in this regard, was misleading and shady as I have the emails to prove it.
A discussion was had and I was told I would not be receiving $25.02 for the return shipping of a product they incorrectly sent me.
Basically, buyer beware and read the reviews of other before using optically.ca.
I highly doubt anything to come of this.
Avoid the hassle all together as this company uses PayPal as a way of insulation to make it harder to retrieve your money.
I will ever purchase from this company or any of its sister companies again and advise you to do the same!
Good luck and do your homework before you decide to go this route.

Thumbnail of user reginah323
1 review
0 helpful votes
August 30th, 2022

The prescription was wrong twice the transitions are not dark at all. The only nice thing was Joy the customer service person was very nice and quick to respond.

Tip for consumers:
go use lense crafters

Products used:
multi focal transition lenses with frames

Service
Value
Shipping
Returns
Quality
Thumbnail of user wjd
1 review
0 helpful votes
April 24th, 2021

Took over a month to receive my prescription sunglasses. Very disappointed. One lens is glued so crookedly into the frames that you can see the top of the lens outside the frame. Extremely cheap looking & feeling. Disgusted that they cost $200 & look like I got them at dollerama.

Tip for consumers:
Don't buy here. A rip-off off.

Products used:
Prescription sunglasses

Service
Value
Shipping
Quality
Thumbnail of user johns10377
1 review
1 helpful vote
January 29th, 2022

Blatant lies. Ordered a pair of glasses the first week of December (2021). After 3 weeks, with no update regarding status or shipping, I sent an email. Response said a quality issue was identified and the glasses had to be returned to factory for repair. I requested the order be cancelled at that point. I received no confirmation to my request after several emails, so called Support and explained my issue. I then received another email stating that if I'd be patient, I'd receive a wonderful pair of glasses. Again, I said no, I'd already ordered with another company, and requested cancellation. Again I received no acknowledging email. Phoned Support again and spoke with the same person. I explained the situation and requested my cancellation be confirmed over the phone. After pulling up my order, my cancellation was confirmed.
A week later, I received an email saying the glasses were complete, and shipping information was pending. The email apologized, stating they unfortunately had not received my request for cancellation, because my emails were apparently blocked by their security filter. Lies. Two chats with Support would attest to that.
Long story short, I opened a dispute with PayPal. Once I did this, I received an email from Optically, apologizing, stating they'd be happy to process a return--- once I mailed back the glasses with tracking and insurance -- on my dime. Glasses I'd not yet received.
From what I gather, although their website purports optically.ca they are local to Canada and have fast shipping, their PayPal address defaults to Australia. My guess is this is where the glasses originate, and this is where they'd want you to return the items.
Stay away.

Service
Shipping
Thumbnail of user ilzem2
2 reviews
0 helpful votes
April 21st, 2022

I recommend the company if you need to get new glasses. I emailed the company about delivery, I received the replay in next 24 hours.

Service
Value
Shipping
Quality
Thumbnail of user allyem
1 review
0 helpful votes
May 19th, 2021

I have placed items for sale on UsedVictoria.com - I am -constantly- receiving scam emails from people giving the mailing address for Optically.ca in Ontario. What they do is they act interested, then say "Oh i need you to ship the item to someone in Ontario!" and each and every single time, they give their mailing address. What they do is they send you a faked Interact e-transfer, expecting you to ship before they release funds. Don't do it. All through gmail accounts (which have been reported) and all through faked Scotiabank e-transfers. It's all from an Ambler Drive address. Just stay clear. If you need glasses, go to a reputable site such as Clearly.ca or anywhere else BUT these folks. If they attempted to scam me, chances are they are scamming others as well. Just don't do it. Also heads up, banks do not require proof of shipping before sending money through e-transfer. Just, stay clear. If they can attempt to scam me, they will scam you.

Tip for consumers:
Stay far away. If they attempt to scam me, they will scam you

Products used:
Nothing because they tried to scam me 3x but I didn't fall for it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrie
1 review
0 helpful votes
July 12th, 2019

Okay. Long shipping time. Doesnt keep my prescription on file. More expensive lenses than other sites. Will probably use again anyways since still much cheaper than in store

Thumbnail of user coriannek
1 review
0 helpful votes
September 18th, 2020

I order back in May 2020 two pairs received them and they were very cheap one pair didn't arrive contacted the company and they said sorry that pair is no longer available then I paid even more for another pair then they sent it but it was not the one I ordered but a VERY cheap pair and I'm still waiting for my refund after sending them back and it's September 2020! Avoid these scammers at all costs!

Thumbnail of user oxg
1 review
2 helpful votes
February 29th, 2020

Terrible. Ripoff company. Don't shop here. They can't deliver... very very slow customer 'service'.

Good luck getting what you ordered... i never did...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.

Company Representative

Thumbnail of user francisj9
Francis J.
Typically does not respond to reviews

How do I know I can trust these reviews about Optically.ca?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Optically.ca?