Company canceled my order without first contacting me first with no explanation just an automated email saying it was canceled. No phone number listed only an email. I emailed them about it and this was the response I recieved:

"OPT7 has completed the review of the selected order and regrettably we could not ship the order given the information entered at the time of check out.

Certain indicators or flags led the database to label the order as risky, some common risks are listed below:

1. Billing and Shipping Addresses do not match; ensure shipping matches billing
2. Expedited Shipping; generally, when combined with other risk factors
3. Our payment processor's risk system flagged the order; contact us for details
4. Billing Address is not correct; ensure your billing address is up to date
5. Non-US Issued Card
6. Shipment address is a Freight Forwarding Address
7. Unable to process international orders aside from Canada

I am sorry for this experience. I would highly recommend purchasing through Ebay since they are equipped with a system that can take care of orders such as this.
Here is the link to the Opt-7 Ebay store: http://stores.ebay.com/opt7automotivelighting/"

So ok I figured the issue was billing and shipping address didn't match considering I live in florida but am currently visiting my parents in ny... I've had similar issues before with other companies but after talking to a representative normally they would be able to verify that there was no fraud involved and they'll ship. I explained the situation and mentioned the fact that there is nothing in their shipping policy against it on their website as well. They responded:

"We would surely like to process your order however our database is showing indications of an order we are not able to process.

Please do purchase the item through our eBay store, here is the link: http://stores.ebay.com/opt7automotivelighting/

Should you have more questions, please let us know. We will be happy to assist you!

Have a nice day!"

I then emailed them again that I ordered direct because I had a coupon code that would not be applied otherwise and I would only purchase direct due to it and that they would lose this sale. I got no response from the company after that. My guess is they were trying to weasle out if their promotion and avoid selling their product at the discounted price. Then after reading other reviews from external sources that they will not honor their warranty if the sale is from a 3rd party site which if you haven't noticed every one of their responses are trying to push you toward their ebay store. I have read multiple reviews with people having issue with product failure in under a year.

I have used them before few times. Until recently I wanted to upgrade to better bulbs, I updated my new mailing address because I moved, SO I updated then place order and it said it has arrived but I don't see it. I looked the order and found out it mailed to old address. I was LIVID! I contacted them and they trying to tell me they can't refund and reissue me another bulb because it has mailed to my old address. I explained to them that I updated new address PRIOR ordering it because it matches my credit card billing. Now they tell me to go PayPal to file complaint and get refund. I was like WHAT! Now, I lost money and cannot get another one. They refused to help me out. They really suck... Check out the chat transcript- https://support.opt-7.com/ticket_GFB8w5Qj07Sg0K8G

I ordered two LED kits from Opt 7. Was sent wrong parts for one kit. This is transcript of my interaction with customer service. It took three attempts to get someone to respond to me.

Hi Jeffdawgfan,

We are sending you the chat transcript you requested.

Chat transcript from date 03/21/2017
Jeffdawgfan (13:53:24): You did not send me the kits that I ordered. Only the fog light kit was correct. Instead of the 9005 LED kit you sent me a second H11 kit. My truck is sitting with bumper and grill removed until I get the right parts. No one has responded to my emails regarding getting the right kit sent out.
Salvador Gonzalez (14:17:10): We appreciate you & Welcome! Chat History Assigned Ticket AGW-MOXLW-755
Salvador Gonzalez (14:17:21): Hello Jeff, I'm here to help.
Salvador Gonzalez (14:17:36): Please allow me a moment while I review your order.
Salvador Gonzalez (14:17:39): Thank you.
Jeffdawgfan (14:19:20): name: Jeff Bagley
Email: *******@gmail.com
Support Type: Sales Support
Order # (eBay Username if applicable): *******
You did not send me the kits that I ordered. Only the fog light kit was correct. Instead of the 9005 LED kit you sent me a second H11 kit. My truck is sitting with bumper and grill removed until I get the right parts. No one has responded to my emails regarding getting the right kit sent out.
Salvador Gonzalez (14:19:43): Thank you for your patience.
Jeffdawgfan (14:19:49): no prob
Salvador Gonzalez (14:20:41): I see that you placed an order for one H11 Fluxbeam LED Kit, and one 9005 Fluxbeam X Kit.
Jeffdawgfan (14:20:56): Yes. I received two H11 kits
Jeffdawgfan (14:21:14): I did not recive the 9005 Flux-x kit
Salvador Gonzalez (14:21:35): Got it, thank you for the update...
Jeffdawgfan (14:22:04): I nned the 9005 Flux x kit sent out ASAP so I can put my truck back together and I will send the other H11 kit back
Jeffdawgfan (14:22:29): I need a return authorization for other kit
Salvador Gonzalez (14:23:28): Perhaps it is a miss-packaged kit? Have you reviewed the contents of inside the box to ensure that it really is an H11 Kit?
Jeffdawgfan (14:23:50): It is an H11 kit. IT does not fit. I need the 9005 kit
Jeffdawgfan (14:24:06): the bulb was identical to the other H11 kit
Salvador Gonzalez (14:24:12): Got it, thank you for confirming...
Jeffdawgfan (14:24:28): the locking rings on H11 are not same as 9005 kit
Salvador Gonzalez (14:25:05): I will submit a return replacement kit request for you, please give me a moment.
Salvador Gonzalez (14:25:06): Thank you.
Jeffdawgfan (14:26:17): Removing the bumper and grille to get at my headlights is very difficult and time consuming. I need the 9005 kit sent out ASAP so I can get my truck put back together. Since this was Opt-7 mess up can this happen please?
Salvador Gonzalez (14:27:00): Yes, I am submitting a request for you as we speak...
Jeffdawgfan (14:27:06): thank you
Salvador Gonzalez (14:31:06): Alright, your request is being processed...
Please note, once the request has been approved, you will receive return instructions and a label to return your kit...
Once our RMA team receives your shipment your replacement 9005 Fluxbeam X Kit will be shipped out...
Unfortunately, policy will not allow us to send out a complete kit, before receiving your shipment first...
Jeffdawgfan (14:31:41): So I have to sit here with my truck apart for another week and ahalf because of Opt-7 mistake?
Salvador Gonzalez (14:32:52): Unfortunately, we our policy restricts us from sending out an entire kit before receiving the other kit first...
Jeffdawgfan (14:33:32): That may be company policy but I will be giving a very poor review of Opt-7 on Amazon. Not your fault but will make company look very bad. This was not my mistake... the problem was on your end
Salvador Gonzalez (14:34:34): I understand your frustration, I apologize, but policy will not allow me to do otherwise...