• OpenSky

OpenSky

Overview

OpenSky has a rating of 2.62 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 31st among Marketplace sites.

  • Service
    226
  • Value
    217
  • Shipping
    220
  • Returns
    171
  • Quality
    205

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
42
See all photos

What reviewers want you to know

Positive highlights

  • How often can you find 'that' in a review - Great Customer Service.

Critical highlights

  • I may have to cancel my credit card to stop the madness!
  • They do not answer their email messages and there is no phone number.
How would you rate OpenSky?
Top Positive Review

“Slow shipping but the item is great”

LuLu C.
8/14/23

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Top Critical Review

“Horrible website onerous horrible customer service”

phil p.
9/24/23

Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Reviews (2,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (107) phone number (57) post office (39) return label (48) customer service (308)
Thumbnail of user lorraineb77
2 reviews
1 helpful vote
June 19th, 2018

When I tracked my order, I found it delivered to Lake Worth, FL but I live in St Petersburg, FL. Not happy

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marcela! We are sorry to hear that your package was misdelivered. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user elainec75
1 review
1 helpful vote
April 7th, 2018

Still missing 1 shirt that was ordered the same time as my other products. Wondering where it is, or did it get lost.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Elaine! We are sorry to hear about the problem you are facing. It is normal for items to ship separately, but we would be happy to look into it for you. Please contact us at https://www.opensky.com/content/contact-us with your order information.

Thumbnail of user alidan2
1 review
1 helpful vote
November 21st, 2017

I like the variety of things offered on OpenSky, unfortunately, I have yet to receive anything that is as nice as it looks or have proper fit or have any whiff of quality, especially considering the exaggerated prices. First order went into the dumpster, this one is being fully returned. Won't be wasting my time with this site again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Alida! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.

Thumbnail of user sharonc188
4 reviews
0 helpful votes
March 9th, 2018

The bracelets are beautiful but huge fall right off my wrist huge
I needed SMALL OR MEDIUM
NOT LARGE!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sharon! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user irened52
Irene D.
1 review
0 helpful votes
June 15th, 2018

Beautiful opal look earrings but post is too thick and is painful to put in. They are also a bit heavy. Don't know what to do with them now.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Irene! We are sorry to hear that the earrings will not work for you. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user am9114
1 review
0 helpful votes
April 7th, 2017

While I am sure that OpenSky does not have full control over what is sold on the website, I would hope that the vendors would be more honest with the quality of their wares. Overall, OpenSky sent the item as expected without a long shipping time. It is easy to navigate, however because of the lack of quality in the product purchased, I doubt I will use OpenSky again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi A M., We are sorry to hear the quality of the product you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise and take customer satisfaction seriously. Please feel free to email our Customer Love team from https://www.opensky.com/content/contact-us and we will review your options. At the very least, we can likely help facilitate a return if you would prefer not to keep the product. Regardless, we appreciate you taking the time to share your feedback with us.

Thumbnail of user judya80
1 review
1 helpful vote
March 15th, 2018

I sent an Email a week ago about a shipment that I didn't receive & never got an answer! The items I've received are of good quality, but I'd like a refund on the Ruby & Topaz wedding set that I've never received (almost $20.00 worth) I sent you the invoice #s in my last feedback! Judy A Drysdale

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Judy! We reply to all emails that we receive in up to 2 business days. It is surprising to hear that you did not receive an answer. Please email us or DM us here with your order ID. We will be happy to assist you.

Thumbnail of user beverlyb82
1 review
1 helpful vote
February 2nd, 2018

I've been asking for a return label for over three weeks and haven't heard anything back! This is totally unacceptable, and I will never order from this site again, after spending a lot of money this past several months. I have emailed 4 different times about this! Beverly

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Beverly! We are sorry to hear about the problems you are experiencing Please DM us and we can assist you with a return label. Also, you can create your own return label by going here: https://www.opensky.com/customer-support?topic=961319. Thank you!

Thumbnail of user leahd30
1 review
1 helpful vote
August 11th, 2017

I've purchased other items before and loved what I received. The whole situation was very professional and expedite.
However, this time was horrible. I went to the opensky was the complete opposite. I was looking at d different pairs of earrings for my daughter to wear at her wedding. I even looked for taxes and shipping costs. Somehow the web-site took my looking as purchasing. I was billed. Now, I will have to pay to send them back. Now I don't feel comfortable even looking. Sigh.
Respectively

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Leah, We are not sure how that order was placed, however we would love to fix this experience for you. Please feel free to PM us here. We were unable to locate an order for you without more specifics. Thank you

Thumbnail of user jaaels
1 review
16 helpful votes
August 6th, 2020

Like many others here, I'm wrote a review in attempt to get in contact with someone from opensky to view my question in regards to my order status. My order didn't come in the expected time frame but it came about 1-2 weeks later than expected. So about 3 weeks in all I waited for my order. I was afraid I was not going to receive it because I'm guessing it runs somewhat like an amazon with different sellers I really don't know. But once I wrote my initial review Gavin got in contact with me and kept me updated every 2 days. Which was comforting. My order is expected and I'm happy I received it. Because what I wanted I could have only found on this site.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review. A member of our support team will be reaching out to you shortly.

Thumbnail of user kristinec12
1 review
2 helpful votes
May 17th, 2017

After my last review, it took around an hour to get a response. They are having issues with the merchant and are making this right. They said the new tracking and order number will be sent out in the next 1 to 2 weeks and they are also issuing a 5$ credit towards my next purchase. Very apologetic in the response email and are actively taking care of the issue. I raised my rating from a 2 to a 3 because that is customer service. Apologize, make it right, and ensure I will return. I'll update again as I receive my purchase.

Thumbnail of user juanitac21
1 review
0 helpful votes
March 19th, 2018

I received the wrong color purse; tried to get information that the item was correct, however, the color was wrong. Did not know whether to wait to receive correct item (I asked for an exchange item) and then return distributed item or return the item first. Now waiting for a response. Not very pleased with follow-up service.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Juanita! We are sorry to hear you received your purse in the wrong color. We are glad to know that you have contacted us. Normally, we request for you to return the item first with an exchange. We will be happy to follow up with you via email. Thanks!

Thumbnail of user joycem95
3 reviews
0 helpful votes
February 7th, 2018

I order one pair of earrings but it was difficult to place the order and so they sent me 2 pair. They were soooo small, not like the picture. I also couldn't get them on.
Terrible! Joyce

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Joyce! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you.

Thumbnail of user joycek35
1 review
1 helpful vote
March 9th, 2018

I have ordered several items from Open Sky. The sizes are very small even when the size is 4X or 5X. Even when there is a "size chart" the size is too small even when you order according to the measurements.

I have ordered rings from Open Sky and the medal bands which are said to be "Silver" the silver wears off quickly with daily wear but because the price is cheap it is understandable.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Joyce! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user londyr
Londy R.
1 review
1 helpful vote
June 25th, 2018

Im New to OpenSky all I have to say is. The product its nothing like the picture. Oh if you think about returning an item! Dont do it bc youll lose your money.

Some things are okay.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

HI Londy! Thank you for taking the time to review us. If we can be of any assistance, please email us https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user deannab25
4 reviews
0 helpful votes
December 12th, 2017

Check white tunic top with high low hem did not fit. Too small. Need to return. Have no printer to print label. Please send to Deanna benner at 1368 Stonesthrow Rd Bethlehem PA. *******

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Deanna! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your return.

Thumbnail of user janh111
1 review
0 helpful votes
April 12th, 2018

Like but would pay more for American sized and quality shirt.
Didn't have time for 100 characters, not letting me submit was stupid.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Jan! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user maryellenm5
1 review
2 helpful votes
April 18th, 2018

I am not happy with the return policy. I only bought the item because I thought they were a certain length. You advertise something and show a close up photo. I believe this could be called bate and switch. When I wanted to return the item. You would be charging me almost half the price to return them. Charging the initial shipping and a restocking charge. I don't feel this is a wise practice.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi MaryEllen! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user marciam65
1 review
0 helpful votes
June 12th, 2018

I didn't order the wrist bp, so that's going back, the slacks have a market dot on them and I thought the necklace was cheap looking,

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marcia! We are sorry to hear that you had issues with your order. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user jaimek25
2 reviews
1 helpful vote
May 17th, 2018

I ordered an item that said was delivered. It was not and I sent an email but got no response or refund. Very disappointed.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Jaime! We are sorry to hear about the problem you are facing. We are glad to know that you have been in contact with us. Please allow up to 2 business days for a response. We will be happy to assist you!

Thumbnail of user emeraldh1
1 review
0 helpful votes
May 31st, 2018

I am impressed by the discount that is offered. The quick distribution of the items ordered. The quality of the items. I believe that the product detail can be more explanatory. With the studs it is saying multiple sizes in brackets. I am at a loss or uncertainty if I order the 7 will I get more than one? I find that I couldnt zoom in on the items to get a better look. Also the different picture didnt give much difference to the previous one. So maybe you guys can look at that. Otherwise I am impressed. I am in the 50-60 age group. Do you guys ship to the Caribbean?

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Emerald! Thank you for taking the time to review us! Please feel free to email us your specific questions https://www.opensky.com/content/contact-us. We would be happy to assist you! Thanks!

Thumbnail of user graciee3
1 review
1 helpful vote
June 25th, 2018

They look OK. Picture makes them look bigger in size. I'll keep them only because I needed them for an outfit. Have not received other items I ordered at the same time that should be here.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Gracie! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user melodys37
1 review
1 helpful vote
April 25th, 2018

Credit dollars are a scam to get you to spend more money. Customer service does not return emails. I was unable to find a phone number to answer my questions. I was however very pleased with my purchases when I received them. And shipping was faster than stated. But still felt ripped off because of promised credit did not get.!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Melody! Thank you for taking the time to review us. While we do not offer phone support, we respond to all emails within 2 business days. Our credits provide additional discounts to our products, but do not make out items free. We are glad to hear that you like the item you ordered. If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user marylous6
1 review
0 helpful votes
March 19th, 2018

I was disappointed that earrings were so very small; appeared so much bigger on website. Didn't pay to much but expected more. You service was professional & fast, just disappointed.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marylou! We are sorry to hear that the earrings did not workout for you. Please let us know if we can assist you in the future.

Thumbnail of user carolc287
2 reviews
0 helpful votes
May 22nd, 2018

I ordered two sets of hoop earrings... the picture was very deceiving. They came much larger than I expected! Now I'm afraid to order any more earrings, not knowing exactly what they will look like!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carol! We are sorry to hear that the earrings were not as expected. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

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Thumbnail of user andrewp47
OpenSky E.
Typically responds within 16 hours

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