• OpenSky

OpenSky

Overview

OpenSky has a rating of 2.62 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 31st among Marketplace sites.

  • Service
    226
  • Value
    217
  • Shipping
    220
  • Returns
    171
  • Quality
    205

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
42
See all photos

What reviewers want you to know

Positive highlights

  • How often can you find 'that' in a review - Great Customer Service.

Critical highlights

  • I may have to cancel my credit card to stop the madness!
  • They do not answer their email messages and there is no phone number.
How would you rate OpenSky?
Top Positive Review

“Slow shipping but the item is great”

LuLu C.
8/14/23

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Top Critical Review

“Horrible website onerous horrible customer service”

phil p.
9/24/23

Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Reviews (2,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (107) phone number (57) post office (39) return label (48) customer service (308)
Thumbnail of user harryw60
1 review
10 helpful votes
April 23rd, 2018

I'm disappointed with the bracelet I purchased. The color certainly isn't gold. This is a birthday present for my wife and I'm hesitant to give it to her. In looking at the details of the bracelet write up it states not gold, but gold filled (whatever that is). This is different from the main description which simply states gold.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Harry! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user opens4
1 review
0 helpful votes
October 20th, 2022

No one reads the fine print. No one!
Warning!: open sky limits users to 4 payments in 30 days! Bad!

Value
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

I am afraid that, based just on the information provided, I am not sure what the exact problem is. I would really like to help you resolve your issue. Could you possibly provide more information? Is this for an order you placed on opensyk.com? Is this about the opensky credit card?(The opensky creditvcard is not affiliated with opensky.com their site is openskycc.com)

Thumbnail of user ruthm116
1 review
0 helpful votes
February 28th, 2018

I ordered 3 items and paid for them but received only 2 items weeks ago, i can not find a way to track the 3rd item or get my money back from your vendor?

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Ruth! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.

Thumbnail of user bethm89
2 reviews
0 helpful votes
January 26th, 2017
Verified purchase

I Spent over $500.00 with the company and could not get a simple 29.98 refund that I had already returned in original packaging. I would have bought (already had some things in my cart) -several more things, but my having to look up order#, tracking# and dates and to give reps and still have NOT gotten notification that my return was refunded. I am sorry to say that you LOST a VERY GOID future customer over a very simple refund. I sent 4 notes, and spoke with someone three times.

Thumbnail of user debrah59
1 review
15 helpful votes
April 6th, 2017

I bought 3 bracelets described as leather straps with Swarovsky elements. I wondered what "elements" meant. I now know - dull crystals. I bought the same or similar looking bracelet in a Swarovsky store and the crystals sparkle all over the place. I won't return because my daughters like them or are being too polite since I gave them as gifts. Disappointed and won't purchase anything else due to poor quality of these bracelets.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Debra! We are sorry to hear that the crystals on the bracelets you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, so we hope you do not judge all OpenSky merchants by this one experience. We are always happy to help with any issues that may arise but, given that you do not wish to return these items, we will take your comments as constructive feedback. We are pleased to hear that your daughters like them, even though you are not satisifed with the quality.

Thumbnail of user joang48
1 review
0 helpful votes
March 14th, 2018

Unfortunately all the items I purchased were shipped separately. I havent received one of them yet and The tracking number has not been updated since March 8,2018..

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Jo-An! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user valf15
5 reviews
1 helpful vote
February 8th, 2018

I was excited to get the Italian infinity cross necklace. I think it's very pretty, but it's so fragile it broke within the first two days of having it. I'm so disappointed. I will have to have it repaired. Don't waste your money.
Sold and shipped by Yeidid International.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Val! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you.

Thumbnail of user jh602
1 review
0 helpful votes
July 6th, 2017

Material and style were fine but size was not accurate. Had to givebitem away because of poor fit. Very disappointed.

Thumbnail of user carmenb48
2 reviews
0 helpful votes
February 1st, 2018

Did NOT receive the quality I ORDERED... they send lesser quality sheets. Then they have the nerve to ask if I was satisfied! NOT.
If you don't mind getting something that doesn't stack up to your expectations... then order whatever... and... expect... whatever.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carmen! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!

Thumbnail of user diannem36
1 review
1 helpful vote
December 26th, 2017

My 3-tone ring came to me in silver only. The inside outside crystal hoop earrings didnt have crystals completely around the inside and outside of the hoops as picture led me to believe. I found the exact same bracelet I was thinking about buying for $18 PLUS s/h at another store for $4 W/O s/h. I liked what I bought but probably wont look at this site again for my purchases.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Dianne! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!

Thumbnail of user carolc117
1 review
0 helpful votes
April 10th, 2017

Received the picture keeper and am pleased with it. But the games I ordered still says it is in transit from Brooklyn NY since March 28th. Never received the product but money was deducted from my credit card. Over $60.00 for that order. If I do not receive the order soon I will never buy anything again from OpenSky. And I will spread the word to other AT&T employees to not trust this site.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carol! We are sorry to hear the games you purchased appear to be stalled in transit. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look further into the status of this shipment. Based on the behavior you described, we may have to reach out to the merchant to get some more information on what is going on there. We look forward to working with you to ensure this issue is resolved in the best manner possible.

Thumbnail of user josephh109
1 review
1 helpful vote
April 21st, 2017

I ordered some blue sapphire studs thinking that I would get blue sapphires. Instead the studs had a clear Stone in it. Now I could have seen they are white Sapphires and sapphires come in all colors but I don't know that period when I wrote to opensky they said if I wanted to return the items I could to the vendor that sent them to me which was I Paris in California. It's not worth the effort I'm very disappointed.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Joseph! We are sorry to hear the product you received did not meet you expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. If you happen to change your mind about returning the item (you have 14 days from when it was delivered!), please don’t hesitate to let us know. We appreciate you sharing your experience with us nonetheless, and hope that you will give us another try in the future.

Thumbnail of user susanj140
1 review
1 helpful vote
August 23rd, 2017

The return policy is terrible and I feel like they are deceptive in their email invitations to receive huge discounts. In reality with all of their shipping and handling charges the item is far more expensive. Every item I have ever received is not as it appears in their photos. I won't be ordering any more and am trying to get rid of their incessant emails. I will stick with Amazon Prime, thank you. Their customer service is much much better.

Thumbnail of user barbarap128
2 reviews
1 helpful vote
November 28th, 2017

Ordered a personalized item so they say I cant return it. Problem is that they sent the wrong color. My order stated Copper. They sent black. And Ive emailed and tried to get this cleared up. But no answer!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Barbara! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.

Thumbnail of user sherleneb1
1 review
2 helpful votes
March 10th, 2018

Ordered $97 by mistake. Emailed within an hour to cancel. You had already processed.
I thought you had a 4 hour window
Not happy

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sherlene! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user brendaj44
1 review
1 helpful vote
May 1st, 2017

I ordered three bracelets for daughters for Mother Days and was pleased. Then I placed an order for a pair of earrings and didn't receive what I ordered... they expect me to pay all shipping fees... ridiculous when they misrepresented their product. I also ordered a shirt that quality was inferior especially based on the price I paid... again to return I will be held for shipping fees. I will never order from this site again... too many good sites to buy.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Brenda! We are sorry to hear about the difficulties with these recent orders. Although our return policy (see https://www.opensky.com/customer-support?article=2492115) does require that you pay the shipping costs associated with standard returns, any such costs should be waived if the product is damaged, non-functional or otherwise not as described. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation anew and see what more we can do to help.

Thumbnail of user carrole
1 review
0 helpful votes
January 25th, 2018

Not even close, 4 prong setting on princes cut not on corners on flat. The work so bad looks like beginners. Sorry if more comes that bad Ill return and remove from my apps.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carrol! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.

Thumbnail of user bethannf1
1 review
0 helpful votes
April 23rd, 2018

I ordered one pair of silver hoop earrings... the diameter was about 3/4". Instead I received 2 pair of 1 inch hoops, one gold one silver. Was i charged? I won't wear these. I'd like what I ordered.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi BethAnn! We are sorry to hear that you did not receive what you ordered. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to make sure you receive the correct pair of earrings!

Thumbnail of user ginaj13
1 review
3 helpful votes
January 20th, 2017

I ordered sheets and received a package with a King sized flat sheet and pillow cases, the fitted sheet was for a twin sized bed. The return process has been painful at best. It took 4 emails to get a return label and each time I had to explain the problem with the sheets. This would have been okay, except I emailed the same person each time. Personally, I would rather pay a little more for products and deal with a company that makes returns easier.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Gina! Our sincerest apologies for the difficulties you faced with your recent purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Again, our sincerest apologies for the inconvenience caused!

Thumbnail of user marilyns34
1 review
2 helpful votes
January 10th, 2016

Bought canvas purse with pockets and zippers - compartments were just what I needed.
After using it less than 1 month, (and I had switched to another purse for about 10 days during this 30 day period), the lining ripped away from the fabric in one of the pockets. When I wrote to ask what they would do - got so sad, too bad you can't return after 14 days. CHEAP product and won't buy from them again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marilyn! We are sorry to hear about the trouble with the quality of your recent purchase. OpenSky hosts thousands of different shops and, while we generally cannot process returns outside of the standard 14-day window, we may be able to work out an exception with the merchant under the circumstances. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further.

Thumbnail of user celiab12
1 review
1 helpful vote
July 8th, 2017

Bought a dress for my daughter, which looked very different from the picture. Selected the smallest size, still it was huge on her, shapeless, more like a moo-moo type of dress. It was not expensive, so I decided to keep it for myself to use as a nightgown (fabric is soft) or to wear it around the house. Not a good purchase - won't buy anything else from this company.

Thumbnail of user maggiew25
1 review
0 helpful votes
May 31st, 2017

OpenSky is a great website to purchase discounted products. However when I rec'd my very first shipment I was bummed. I rec'd the black head remover but was disappointed that it had already been opened and there were no instructions in English. Being this is a beauty product which don't qualify for a return, it was a total waste of money. In closing, I would recommend OpenSky, however I would not recommend the company that provides the black head remover.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Maggie! We are sorry to hear about the difficulties with your recent order. Although beauty products generally are non-returnable, we should be able to make an exception in your case given that the product you received had already been opened. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with this matter. We look forward to working with you to make things right.

Thumbnail of user winsomeh1
2 reviews
1 helpful vote
June 7th, 2018

I thought I was getting bamboo sheets and did not. I went to choose the colour, chose blue and I got another type of sheet that are not bamboo. I am not happy

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Winsone! We are sorry to hear that you did not receive the correct sheets. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user lorit56
1 review
1 helpful vote
February 2nd, 2018

I received my purse yesterday and I am disappointed. It is dirty and I am returning it for a refund.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Lori! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you return the purse.

Thumbnail of user dawneb1
1 review
1 helpful vote
April 7th, 2018

A hot mess! Nothing really as shown. The fabric was not up to par. I would never order again... extremely unsatisfied.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Dawne! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

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Thumbnail of user andrewp47
OpenSky E.
Typically responds within 16 hours

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