OpenSky has a rating of 2.62 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 31st among Marketplace sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.
Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!
I'm disappointed with the bracelet I purchased. The color certainly isn't gold. This is a birthday present for my wife and I'm hesitant to give it to her. In looking at the details of the bracelet write up it states not gold, but gold filled (whatever that is). This is different from the main description which simply states gold.
No one reads the fine print. No one!
Warning!: open sky limits users to 4 payments in 30 days! Bad!
I am afraid that, based just on the information provided, I am not sure what the exact problem is. I would really like to help you resolve your issue. Could you possibly provide more information? Is this for an order you placed on opensyk.com? Is this about the opensky credit card?(The opensky creditvcard is not affiliated with opensky.com their site is openskycc.com)
I ordered 3 items and paid for them but received only 2 items weeks ago, i can not find a way to track the 3rd item or get my money back from your vendor?
Hi Ruth! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.
I Spent over $500.00 with the company and could not get a simple 29.98 refund that I had already returned in original packaging. I would have bought (already had some things in my cart) -several more things, but my having to look up order#, tracking# and dates and to give reps and still have NOT gotten notification that my return was refunded. I am sorry to say that you LOST a VERY GOID future customer over a very simple refund. I sent 4 notes, and spoke with someone three times.
I bought 3 bracelets described as leather straps with Swarovsky elements. I wondered what "elements" meant. I now know - dull crystals. I bought the same or similar looking bracelet in a Swarovsky store and the crystals sparkle all over the place. I won't return because my daughters like them or are being too polite since I gave them as gifts. Disappointed and won't purchase anything else due to poor quality of these bracelets.
Hi Debra! We are sorry to hear that the crystals on the bracelets you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, so we hope you do not judge all OpenSky merchants by this one experience. We are always happy to help with any issues that may arise but, given that you do not wish to return these items, we will take your comments as constructive feedback. We are pleased to hear that your daughters like them, even though you are not satisifed with the quality.
Unfortunately all the items I purchased were shipped separately. I havent received one of them yet and The tracking number has not been updated since March 8,2018..
Hi Jo-An! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
I was excited to get the Italian infinity cross necklace. I think it's very pretty, but it's so fragile it broke within the first two days of having it. I'm so disappointed. I will have to have it repaired. Don't waste your money.
Sold and shipped by Yeidid International.
Hi Val! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you.
Material and style were fine but size was not accurate. Had to givebitem away because of poor fit. Very disappointed.
Did NOT receive the quality I ORDERED... they send lesser quality sheets. Then they have the nerve to ask if I was satisfied! NOT.
If you don't mind getting something that doesn't stack up to your expectations... then order whatever... and... expect... whatever.
Hi Carmen! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!
My 3-tone ring came to me in silver only. The inside outside crystal hoop earrings didnt have crystals completely around the inside and outside of the hoops as picture led me to believe. I found the exact same bracelet I was thinking about buying for $18 PLUS s/h at another store for $4 W/O s/h. I liked what I bought but probably wont look at this site again for my purchases.
Hi Dianne! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!
Received the picture keeper and am pleased with it. But the games I ordered still says it is in transit from Brooklyn NY since March 28th. Never received the product but money was deducted from my credit card. Over $60.00 for that order. If I do not receive the order soon I will never buy anything again from OpenSky. And I will spread the word to other AT&T employees to not trust this site.
Hi Carol! We are sorry to hear the games you purchased appear to be stalled in transit. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look further into the status of this shipment. Based on the behavior you described, we may have to reach out to the merchant to get some more information on what is going on there. We look forward to working with you to ensure this issue is resolved in the best manner possible.
I ordered some blue sapphire studs thinking that I would get blue sapphires. Instead the studs had a clear Stone in it. Now I could have seen they are white Sapphires and sapphires come in all colors but I don't know that period when I wrote to opensky they said if I wanted to return the items I could to the vendor that sent them to me which was I Paris in California. It's not worth the effort I'm very disappointed.
Hi Joseph! We are sorry to hear the product you received did not meet you expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. If you happen to change your mind about returning the item (you have 14 days from when it was delivered!), please don’t hesitate to let us know. We appreciate you sharing your experience with us nonetheless, and hope that you will give us another try in the future.
The return policy is terrible and I feel like they are deceptive in their email invitations to receive huge discounts. In reality with all of their shipping and handling charges the item is far more expensive. Every item I have ever received is not as it appears in their photos. I won't be ordering any more and am trying to get rid of their incessant emails. I will stick with Amazon Prime, thank you. Their customer service is much much better.
Ordered a personalized item so they say I cant return it. Problem is that they sent the wrong color. My order stated Copper. They sent black. And Ive emailed and tried to get this cleared up. But no answer!
Hi Barbara! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Ordered $97 by mistake. Emailed within an hour to cancel. You had already processed.
I thought you had a 4 hour window
Not happy
Hi Sherlene! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
I ordered three bracelets for daughters for Mother Days and was pleased. Then I placed an order for a pair of earrings and didn't receive what I ordered... they expect me to pay all shipping fees... ridiculous when they misrepresented their product. I also ordered a shirt that quality was inferior especially based on the price I paid... again to return I will be held for shipping fees. I will never order from this site again... too many good sites to buy.
Hi Brenda! We are sorry to hear about the difficulties with these recent orders. Although our return policy (see https://www.opensky.com/customer-support?article=2492115) does require that you pay the shipping costs associated with standard returns, any such costs should be waived if the product is damaged, non-functional or otherwise not as described. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation anew and see what more we can do to help.
Not even close, 4 prong setting on princes cut not on corners on flat. The work so bad looks like beginners. Sorry if more comes that bad Ill return and remove from my apps.
Hi Carrol! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.
I ordered one pair of silver hoop earrings... the diameter was about 3/4". Instead I received 2 pair of 1 inch hoops, one gold one silver. Was i charged? I won't wear these. I'd like what I ordered.
Hi BethAnn! We are sorry to hear that you did not receive what you ordered. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to make sure you receive the correct pair of earrings!
I ordered sheets and received a package with a King sized flat sheet and pillow cases, the fitted sheet was for a twin sized bed. The return process has been painful at best. It took 4 emails to get a return label and each time I had to explain the problem with the sheets. This would have been okay, except I emailed the same person each time. Personally, I would rather pay a little more for products and deal with a company that makes returns easier.
Hi Gina! Our sincerest apologies for the difficulties you faced with your recent purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Again, our sincerest apologies for the inconvenience caused!
Bought canvas purse with pockets and zippers - compartments were just what I needed.
After using it less than 1 month, (and I had switched to another purse for about 10 days during this 30 day period), the lining ripped away from the fabric in one of the pockets. When I wrote to ask what they would do - got so sad, too bad you can't return after 14 days. CHEAP product and won't buy from them again.
Hi Marilyn! We are sorry to hear about the trouble with the quality of your recent purchase. OpenSky hosts thousands of different shops and, while we generally cannot process returns outside of the standard 14-day window, we may be able to work out an exception with the merchant under the circumstances. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further.
Bought a dress for my daughter, which looked very different from the picture. Selected the smallest size, still it was huge on her, shapeless, more like a moo-moo type of dress. It was not expensive, so I decided to keep it for myself to use as a nightgown (fabric is soft) or to wear it around the house. Not a good purchase - won't buy anything else from this company.
OpenSky is a great website to purchase discounted products. However when I rec'd my very first shipment I was bummed. I rec'd the black head remover but was disappointed that it had already been opened and there were no instructions in English. Being this is a beauty product which don't qualify for a return, it was a total waste of money. In closing, I would recommend OpenSky, however I would not recommend the company that provides the black head remover.
Hi Maggie! We are sorry to hear about the difficulties with your recent order. Although beauty products generally are non-returnable, we should be able to make an exception in your case given that the product you received had already been opened. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with this matter. We look forward to working with you to make things right.
I thought I was getting bamboo sheets and did not. I went to choose the colour, chose blue and I got another type of sheet that are not bamboo. I am not happy
Hi Winsone! We are sorry to hear that you did not receive the correct sheets. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I received my purse yesterday and I am disappointed. It is dirty and I am returning it for a refund.
Hi Lori! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you return the purse.
A hot mess! Nothing really as shown. The fabric was not up to par. I would never order again... extremely unsatisfied.
Hi Dawne! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
Hi Harry! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!