• OpenSky

OpenSky

Overview

OpenSky has a rating of 2.62 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 31st among Marketplace sites.

  • Service
    226
  • Value
    217
  • Shipping
    220
  • Returns
    171
  • Quality
    205

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
42
See all photos

What reviewers want you to know

Positive highlights

  • How often can you find 'that' in a review - Great Customer Service.

Critical highlights

  • I may have to cancel my credit card to stop the madness!
  • They do not answer their email messages and there is no phone number.
How would you rate OpenSky?
Top Positive Review

“Slow shipping but the item is great”

LuLu C.
8/14/23

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Top Critical Review

“Horrible website onerous horrible customer service”

phil p.
9/24/23

Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Reviews (2,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (107) phone number (57) post office (39) return label (48) customer service (308)
Thumbnail of user luluc28
1 review
0 helpful votes
August 14th, 2023

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Products used:
Perfume

Service
Value
Shipping
Quality
Thumbnail of user johnw4155
1 review
0 helpful votes
June 2nd, 2021

The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.

Tip for consumers:
They respond quickly. Just follow their instructions and they refund/fix.

Products used:
LG 12,000 BTU portable air conditioner

Service
Value
Shipping
Returns
Quality
Thumbnail of user luanns13
1 review
0 helpful votes
May 6th, 2018

Necklace and earrings are lovely. Customer service #1. Great value for money spent. Wonderful selections in many price ranges. Will d4finitely be a return shopper.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Luann! Thank you for taking the time to review us! We look forward to you visiting us again in the future!

Thumbnail of user georgias112
1 review
0 helpful votes
March 25th, 2021

Yes, I LOVE LOVE LOVE my new all wool slippers. I've been looking for a pair for two years now. I purchased a pair at another site about year ago that said they were size 6 but were more like a size 9 and since I had to pay return shipping I just donated them to a shelter. Anyway I do love these. They are a bit stiff across the instep but I know they will eventually relax to my foot. They are a very good value, too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review. Your feedback is appreciated.

Thumbnail of user kateb403
1 review
1 helpful vote
September 5th, 2021

Terrific Product: There were ten choices in this package of Dove antiperspirant and they are all good to my sense of smell. So far, I've used only one, and it dried quickly and did not get on my clothes. It does last for a very long time; even trimming evergreen bushes in 90 degree heat. I highly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Great. Thank you for taking the time to leave a review.

Thumbnail of user jonathans247
1 review
0 helpful votes
May 24th, 2018

Garden wicker furniture great quality and pricing.
Definitely "some (a LOT) of assembly required."
Delivery was not very clear to me on the web site but it was delivered very quickly in 3 days for one portion and 5 days for the other.

Tip for consumers:
I received email stating 50% OFF next OpenSky purchase for the next 2 days after I received this product. I emailed OpenSky to verify it applied to this product. I received no reply. If it did I would have, and will, purchase another set like this.

Service
Value
Shipping
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Jonathan! Thank you for taking the time to review us! We are glad to know that you like the furniture! We look forward to you visiting us again. Thank you!

Thumbnail of user karenh237
5 reviews
0 helpful votes
June 13th, 2017

I love the things OpenSky has for sale. They are so unique and different. This time I bought 3 dresses and a sweater. I have the dresses and the sweater will get here this week.

The dresses are wonderful and look so very nice! I've gotten compliments on all three.

OpenSky promotes small business that otherwise would not have a chance on the internet alone.

Thanks for the unique shopping experience OpenSky!

Thumbnail of user micheles165
1 review
0 helpful votes
June 7th, 2018

I love my chain and opal cross. Very happy. It is the right size and quality.
Would like to see size measurements on description for future purchSes.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Michele! Thank you for reviewing us! We look forward to you visiting us again! Thank you!

Thumbnail of user maryr463
1 review
1 helpful vote
July 27th, 2018

I enjoy shopping on open sky for the great prices the good quality the quick shipping and theyre wide variety of products! This site is so much better than a few of their competitors!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Mary! Thank you for taking the time to review us!

Thumbnail of user geriw5
1 review
0 helpful votes
December 30th, 2017

I ordered a pair of silver drop earrings and tracked the shipment the entire way, it was only 5 days and my earrings are here, they are perfect and well made. I will recommend OpenSky to friends as often as I can. Thank you for your great prices and fast shipping.
Sincerely
Geri W.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Geri! Thank you for the kind words! We look forward to you visiting us again in the future!

Thumbnail of user sheilam713
1 review
0 helpful votes
November 24th, 2021

They were perfectly fitting and very comfy. I will be using this site again. Thank you so much for the good service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lornad21
1 review
0 helpful votes
May 31st, 2018

I received my gold chain and cross today. I'm very pleased. I'll go back and look now for other things. Everything was timely, packed well and a very nice product.

Service
Value
Shipping
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Lorna! Thank you for reviewing us! We look forward to you visiting us again! Thank you!

Thumbnail of user gretcheng6
2 reviews
0 helpful votes
April 10th, 2017

Love these and the gem stones go with several colors. I really like the lever back closures too. Fast delivery was another surprise!

Thumbnail of user rosaliea7
1 review
0 helpful votes
February 13th, 2018

Love this site,, always great,, up to now all items I ordered were what I wanted and in fine condition, Thank you.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Rosalie! Thank you for the kind words! We look forward to you visiting us again in the future!

Thumbnail of user meganc76
1 review
0 helpful votes
December 14th, 2017

I LOVE my sweatshirt it is perfect! My significant other really enjoyed his shirt as well! Came very quickly and good quality.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Megan! Thank you for the kind words! We look forward to you visiting us again in the future!

Thumbnail of user beverlyk42
1 review
0 helpful votes
February 19th, 2018

Have yet to wear these set of stockings. In the past this particular style works very well for me and lasted a long time without losing any of its integrity

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Beverly! Thank you for taking the time to write a review! We look forward to you visiting us again in the future!

Thumbnail of user patriciab245
1 review
0 helpful votes
March 19th, 2018
• Updated review

Thank you for your prompt response. I was able to print a return label and will mail the return today by UPS.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Patricia! Glad we were able to help. Have a great day!

Returns
March 19th, 2018
• Previous review

I need the information to return some shirts...
They are very, very small.
For some reason I can't get to "order page
Please email how I can do this.

Thumbnail of user maryj488
1 review
0 helpful votes
February 9th, 2018

They are exactly what I wanted. Theyre stylish enough for work, yet are a great kick-around in dress. So comfortable and they have pockets!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Mary! Thank you for the kind words! We are glad you love the dress! We look forward to you visiting us again in the future!

Thumbnail of user jeans78
1 review
1 helpful vote
May 1st, 2017

Bought Bamboo sheets. They are like sleeping on a cloud. Quick and excellent delivery. Got them within a week of ordering.

Thumbnail of user lisaf1364
1 review
0 helpful votes
May 22nd, 2021

As soon as my husband opened the package he immediately put it on and headed to the deck towards the grill. He loves it

Service
Value
Shipping
Returns
Quality
Thumbnail of user paular45
2 reviews
0 helpful votes
January 11th, 2017
Verified purchase

I absolutely loved how you made up this necklace. It was so different than anything I have ever seen and that's what makes open sky so special, you have so many unique ideas My favorite part was when you changed the name Mom to Grammy, that made my day and the wording was outstanding and I loved the way you packaged it. I love this site and I will always order things from OpenSky. Please allow the name change from Mom to grammy on other items also. My Grandkids thought this was the coolest!

Thumbnail of user carole492
1 review
0 helpful votes
January 30th, 2018

My order arrived in just a few days. Am pleased with this purchase. Would definitely make more purchases through Open Sky.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carol! Thank you for the kind words! We look forward to you visiting us again in the future!

Thumbnail of user kathrynh41
1 review
0 helpful votes
May 30th, 2017

Needed a top prize for our annual blue and gold banquet in CUBSCOUTS and I found these spoons you can have engraved so I got our Pack number on them and a big C in middle also with year cubscouts started on them liked them so much I bought two and they were cheap and perfect for our father scout fun finger food cookoff! Can't wait to present it in the fall and I will order every year until we move up to Boyscouts!

Thumbnail of user lyndac44
1 review
0 helpful votes
May 14th, 2018

Great and fast delivery love all the things I got in.The shirt is so neat. Will order again. Great company will order again

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Lynda! Thank you for taking the time to review us! We are glad to know that you like the shirt! We look forward to you visiting us again. Thank you!

Thumbnail of user victoriaj28
1 review
0 helpful votes
May 5th, 2017

I received the bracelet within about 5 to 7 days of ordering it. It is quite beautiful and the engraving is perfect. I was concerned since I have only one son that the engraving would be plural as it was shown in the ad; however, the engraved circle was personalized for me and the name tag was perfect. The bracelet is every bit as high quality as I hoped it would be. So all in all, I am very happy with the product and with how OpenSky handled the sale and delivery.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.

Company Representative

Thumbnail of user andrewp47
OpenSky E.
Typically responds within 16 hours

How do I know I can trust these reviews about OpenSky?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OpenSky?