OnTrac

After reading all these bad reviews after I purchased a water heater from Home Depot I got very worried... They promised 2-day delivery. Well ontrac came through. Delivered in less than 48 hours to my door... maybe I got lucky but I just wanted to write this so other people don't freak out or get worried like I did... Any delivery company that is hit-or-miss generally misses on the first attempt. Ontrac did not miss..

I have had no problem with this company at all here in California. They have delivered all of my packages and I even got a package early!. They never once kicked my packages to the curve or anything. I seriously appreciate you guys!

OnTrac has always delivered my packages on time and in perfect condition. The driver I met was friendly.

I placed an online order with the wrong address accidentally, and I've tied changing the address to the company from where I placed my order but they unfortunately couldn't do anything. When I got my tracking notifications from OnTrac, I called OnTrac customer service and they were able to fixed the issue with no problem. Great customer service

I am either living in an alternate reality, or everyone else is. I am always happy when I see on-trac delivery, as I know I will get my merchandise really fast. Yesterday, I ordered from i-herb, late morning (July 3rd). It was scheduled to arrive here either Monday or Tuesday, July 6 or 7. I heard a noise at my front door, looked and there is my package, on the fourth of July, 10:45 AM. You can't get better than that. So am I alone getting this kind of service? Neither Fedex nor UPS does this. And On-trac boxes are clean, many packages I get from other carriers are filthy. Forget about the post office, a total disgrace. The trucks are also unmarked. Is someone trying to sabotage this delivery carrier. Seems like it to me.

I had absolutely no issues with my delivery. Fast, easy and the delivery did not throw my package near the front dear, they placed it down lightly. Thank you, OnTrac for a nice and easy delivery!

I ordered shoes and seen that my carrier was OnTrac, and me being me, I looked at their reviews, and they were terrible. So I was a little worried thinking my package would never arrive. My package was supposed to arrive tomorrow, but instead came a day early. Service was fast with my OnTrac driver! Thank you!

This company must have finally got the message with all the one-star reviews including my own. They no longer are leaving packages in my driveway and deliver on time. Hope this continues!

I am really stunned to see so many negative reviews. My order from Nike arrived 3 days earlier than the delivery date. Also, the instructions I added 2 days after my purchase were fortunately received.

Thank you for great service!

This company is awesome! My orders always arrive early! They even deliver on holidays! Today is memorial day and my Chewy order just showed up. Thank you!

Ordered a pool it shipped FedEx never received it. Still lost. Shipper sent another one using ontrac, got my pool within the estimated time. I trust this company over FedEx.

My item wasn't damaged either.

I live in Utah and often order packages through companies such as JensonUSA and RockyMountainATV. I receive majority of my orders from these sites through OnTrac, and I get a consistent 1-2 say delivery. Some orders come from California and some are southern Utah, but regardless of the location I get my orders impressively fast.

After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered. Early goodwill still live earlier than promised. The driver carefully placed it did not throw it. It came in perfect, I give this company excellent ratings.

I had forgotten to add my apartment number to my shipping address. This was my first time hearing about OnTrac so i searched them and freaked out because it didn't seem very reliable based on reviews. I found the number to reach them through text and did so, not feeling too hopeful. They got back with me promptly and I did get my package in a timely manner! Very helpful.

Hi
We have been receiving Ontrac shipments for over a year, never had an issue or delay in shipment. Drivers were also very courteous. Great service.

Had two orders with them last week from Walmart. Both delivery people were polite and respectful. My order artived on time and undamaged. No issues here!

I have to send a shout out to Anthony in charge of Brooklyn, NY *******, who delivered my package safely right outside my door. I went through hell trying to get it delivered! So shout out to Anthony!

Handled package with care, came two days earlier than expected. Driver was friendly & I have been really excited for the package. 5 star service

Pics for proof of my story are included.

My package was marked as "undelivered" around 4pm despite my leaving a note w/instructions. I texted OnTrac & they replied immediately. Not only that, they said they would add my instructions to the drivers info upon re-delivery.

About 2 hours later I received a text my package was delivered to my neighbor, as I requested! I spoke to my neighbor to confirm it arrived.

I may be an anomaly but this was incredible customer service!

Well I thought my jersey wouldn't get delivered and it did I'm glad they are upping their game obviously it has improved a little though they do deliver fast my package came the next day. Something they need to up though is how they treat the package I do get it my package isn't fragile or anything but I was outside when the guy literally yeated it lol up in the air over my fence. Damn bro it almost landed on my house roof it was funny I don't mind that, but what if I wasn't there and it landed stayed in the roof I would've never known. I can say they are upping their game. I think it's just luck if I'm not wrong but that was my experience with them. Thank you for my package delivery on time and faster than other companies. I'm giving you 5 cuz they are upping there game and improving
I've never genuinely had a problem with them I've shopped with companies who use them I was never concern till now. Out of all of them this was the funniest experience like damn this guy just yeated in the air

Im amazed by how fast my packages have been arriving! My orders are not even taking 5 days to arrive

I have had On Trac deliver many of my packages and never had a problem. In fact, when I see they are the delivery company I am very pleased. I have 2 packages coming from them today from 2 different companies, I feel assured there will be no problem.

So I've gotten more than 1 temu order. My first delivery came at 9:49 pm...I thought it was a one off. Well this last delivery was worse! I was told that I could expect delivery by 12am no later this was at 8:57 pm. It was impossible to get anyone live in a call and the live text agent Nya was extremely rude and ended our chat due to my request for a phone call. As soon as she ended the chat I received a text update to say that delivery was attempted but noone was home. This was a lie, noone ever came and I was parked at the front door due to my apprehension about the late delivery. Needless to say Ontrac is trash!