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On the Beach has a rating of 2.56 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about On the Beach most frequently mention customer service problems. On the Beach ranks 188th among Travel Search Engine sites.
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I'd booked and paid for my holiday but then I wanted to add on an extra passenger. I was helped by Vicki, Nicholas M and Barbara. They made it so easy and stress free. I've booked a few times with On the beach and never had any issues. Would definitely recommend. Thank you
I urge everyone to be cautious with On The Beach. I 'booked' a holiday with them last week, or so I thought, only for the experience to give me nothing but frustration and stress. I shall not be using them again. Communication has been a shambles. The company took my money only to then tell me 5 days later that my booking would not be available, thus causing more expense as availability lessened and prices got higher. There was no advance warning when booking that there would be a wait for confirmation and prices would therefore not be guaranteed. This is a scamming practice. What kind of travel agent in this day and age doesn't have live up-to-date access to availability for bookings? Communication given from the website or from staff via telephone was either misleading or false. Three times I called the company, each with a long wait between 45 - 75 minutes just on hold (and on one occasion suddenly getting cut off), and information given from staff just didn't add up or give me any confidence that they were in control. Once things started to look fishy there was no way for me to cancel my 'pending booking' online, nor an effective way to get in touch with them, but yet they still had taken my money. Just looking at other recent reviews from customers with similar bad reports is alarming. Allowing customers to book a package holiday, where they select preferred flights, but then later informing them to book their own flights? With a prepaid credit card number given that often doesn't work, and having to use a weird unique gobbledegook Email address that isn't the customer's own? It's all so dodgy. Voicing my complaint and concerns on their Facebook page in a single post, in a constructive and mature manner, has had me blocked from the group. What does this tell you? And the scammers that are targeting worried customers concerns with the fake whatsapp number thats all over their social media posts is still going unchallenged by On The Beach. I am now left in a position of finding On The Beach untrustworthy, and anxious over if my holiday will have problems that will leave me unsecure or out of pocket at last minute whilst abroad. Very shocking.
I'd booked and paid for my holiday but then I wanted to add on an extra passenger. I was helped by Vicki, Nicholas M and Barbara.
They made it so easy and stress free. I've booked a few times with On the beach and never had any issues. Would definitely recommend. Thank you
İt is a great company with best rates. BUT their supplier in Turkey called libero tours sells you personel data to the third parties and someone visit you in your 1st day pretend like your resort rep and screw you with high excursion rates. On the beach does not know it but be careful when you arrive.
This company is great! I love the simple and clear website, just have no questions if i want to book a room in any hotel. I'm using this service everytime I plan going on vacation or business mission!
Onthebeach is the easiest service which I had a deal with. It's very easy to find and book the hotel for planned vacation. Just super!
Superb value for money, easy to book, fab communication. Very happy with this company and will book through again and always. FANTASTIC.
All fine with onthebeach - booked before and will again as the prices are great value. All documentation made easy to print
EVERYTHING WENT PERFECTLY FROM BOOKING TO FINISH. VERY IMPRESSED AND WILL DEFINITELY USE AGAIN.
Easy to use and found us a great place to stay, however I didn't realise you had two separate log-ons to print off boarding tickets for outbound and inbound, last minute check meant all was ok in the end.
All arrangements were carried out in an excellent manner. The taxi driver was waiting on time at the airport and also collected us at the hotel very promptly. All very smoothly. Thank you.
Very easy & efficient booking system. Excellent communication. Will definitely book with you again
Beautiful location, excellent hotel & surroundings, friendly staff.
What you see is what you get with on the beach thats what i likeiv had loads of holidays with them.
On the beach is a really good website i really enjoyed my holiday with my wife i would defo book my holiday on here again
Very easy and great way to book an holiday. Nice having fun over there.
The staff members were very helpful. Great thanks to everyone.
The actual set up is excellent i only use your site kind regards Anjelina
This is the 2nd time we have travelled with you and both times were as above we will use you again and recommend you to every one A VERY BIG THANKYOU TO ALL THE TEAM for getting our money back after I pressed something twice
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