• OnlineCityTickets

OnlineCityTickets

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Overview

OnlineCityTickets has a rating of 2.78 stars from 9,000 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineCityTickets most frequently mention customer service, face value, and credit card problems. OnlineCityTickets ranks 7th among Concert Tickets sites.

  • Service
    160
  • Value
    159
  • Shipping
    134
  • Returns
    96
  • Quality
    134
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
40
See all photos

What reviewers want you to know

Positive highlights

  • Onlinecity Tickets made it easy for someone, like myself too purchase tickets online.
  • I may order tickets this way again and I like the fact I can get the tickets through my email.

Critical highlights

  • $114 in service charges is unacceptable, especially since the whole process is automated and I did most of the work.
  • When I called customer service they did not help at all and would not give me a refund.
How would you rate OnlineCityTickets?
Top Positive Review

“Great site, couple $ more but all good”

Al G.
4/19/18

So far so good, $4. More than Ticketmaster but less work and better option, ticket was cheaper by $16 a ticket than ticket masters but fees were higher whitch made it 4 dollars more but Ticketmaster sit was making me fill out too much stuff and then was having a problem processing my credit card, this site processed fast, E- Ticket has a charge and Ticketmaster is free, bottom line processing faster.

Top Critical Review

“DO NOT BUY FROM THEM”

Courtney J.
4/5/23

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

Reviews (9,000)

Rating

Timeframe

Other

Reviews that mention popular keywords

service charge (512) customer service (348) city tickets (301) service fees (544) face value (197) purchase tickets (449) order tickets (318) 100 characters (137) concert tickets (170)
Thumbnail of user jessicak115
1 review
0 helpful votes
February 3rd, 2018

Finding the tickets you want is super easy. The fees for electronic delivery, however, are ridiculous. They are $35+ PER TICKET and you aren't given another option to get your ticket. I actually would have bought MORE tickets, because there were a few people on the fence about coming and I'm sure I would have been able to find other people to come if they were unable to. But no, not with the excessive fees.

Thumbnail of user joef123
1 review
1 helpful vote
February 16th, 2018

No problems or hesitations, very seamless process. There should be a warning that there is a $40 "handling fee" per ticket on top of the advertised price. I wasn't particularly surprised, but I really, really dislike those fake low prices; I wish people would just be straight up about what they want.

Thumbnail of user clays38
1 review
2 helpful votes
April 27th, 2018

Everything looks legit so far. We'll see what happens. If this company is not legit I'll contact Connecticut AG and have them stopped from doing business in State

Thumbnail of user bretth72
1 review
1 helpful vote
May 28th, 2018

The transaction was nice and smooth until I realized that I paid an extra $75 for 3 tickets. I could have almost bought another ticket for that price. Too bad there isn't a way either decrease the "service" fee or allow me to pick them up at will call. I guess I can't complain too much considering the 3 seats right next to me they were selling for $100 more

Thumbnail of user leer117
1 review
0 helpful votes
September 30th, 2018

Not sure why when i downloaded my tickets and printed them out i have someone elses name at top.Not sure if its a scam site or not.

Thumbnail of user chelseam36
1 review
0 helpful votes
January 6th, 2018

Easy to navigate, but very vague when it comes to where exactly you'll be seated, and also they make it seem like the ticket insurance doesn't cost anything, and then when you've already completed your order, it tells you that you will be charges separately for the insurance though another source, and even then it still does not tell you how much the charge will be. Though its a good idea, there should be more information regarding the insurances price.

Thumbnail of user lupingz
1 review
0 helpful votes
July 19th, 2018

I was told I got some discount, and the email would show me the detail in the coming statement, however, when I open the email, nothing was there. The ticked is $122/pp, the service fee was about $37, about 30%, really too high as I have known. I paid $466.83, only got about $4/pp discount, it's very different from what I was told.(I was talking with Romeo) Please send me the detail of statement. If you changed more, please make a change. Thanks for your attention.

Thumbnail of user joans125
1 review
0 helpful votes
January 2nd, 2018

I purchased 2 tickets which were $40.00 plus and ended up paying in all, $127! Service charges are outrageous! Why? This puts me off going again or making recommendations to others. It seems an visit with your young grandson, ( no reduced prices for him or me, a senior, for an afternoon out at Bon Secours Arena, has become a very expensive undertaking, I'm sad to day! :(

Thumbnail of user nancys266
1 review
0 helpful votes
March 1st, 2018

The process was easy and fast; however, the service fees were high. Also, I bought two tickets and instead of putting us next to each other. We have a seat in between. I wasn't able to see specific seats until purchase had already been made. Hopefully, the seat doesn't sell or whoever buys it will switch with one of us. Probably won't use this site again.

Thumbnail of user lc150
1 review
0 helpful votes
June 25th, 2018

Easy to navigate, ticket prices were a few dollars cheaper than other sites.
Not HAPPY! About the $33.00 service charge per ticket. Ridiculous!

Thumbnail of user karenk196
1 review
2 helpful votes
April 7th, 2018

There is a little problem I have 2 tickets for me and my daughter for Cinderella coming up in May. I only saw the row and area when I purchased and 2 tickets which I assumed were right next to each other but now looking at them we are seat 9 and 11 so I hope if 10 is sold they won't mind letting me and my daughter sit next to each other. This was a little disappointing but I will hope for the best. So please somehow show seats before we purchase this was a bit misleading.

Thumbnail of user brians743
1 review
0 helpful votes
March 12th, 2019

It was good. I'm old school would rather of went through the mail. I'm not a computer person and texting doesn't make me happy.

Thumbnail of user lisah384
1 review
0 helpful votes
February 27th, 2018

I received my tickets quickly but the fees charged were ridiculous and way too expensive! I'm not sure if I will use this website again.

Thumbnail of user angiep60
1 review
0 helpful votes
August 27th, 2018

I ordered three tickets for the Lindsey Stirling/Evanescence concert, and wish there was less confusion associated with that process. We wanted to sit in the lawn section with friends, but seats were numbered and sold for certain section. Had to call and wait on hold for a while only to be informed that there are no seats assigned in the lawn section since there are no seats there and no sections. Everyone sits wherever they manage to put their lawn chair or a blanket down. So why is the ticket buying process so difficult?

Thumbnail of user heathern39
1 review
1 helpful vote
February 26th, 2018

I paid more than $55 in service and delivery charges for 2 tickets. It's enough that it makes their low prices seem deceptive. I should have shopped around a little more... other sites had higher ticket prices, but maybe the total transaction would have been similar or even cheaper if they didn't have such ridiculous "hidden" fees.

Thumbnail of user jamesr358
1 review
0 helpful votes
February 26th, 2018

Buying tickets on this website was simple and easy, but they really should tell you up front that the tickets need to be printed. Thank God I was home because the event Im going too is in 4 hours! And like other online ticket purchasing websites, the service charges are high, but no higher than others. Just have to bend over and say please sir, can I have some more...

Thumbnail of user tjg11
1 review
0 helpful votes
September 2nd, 2018

Im not sure yes there is someone else name on my tickets witch i dont care about but I've been reading reviews about other people experienced problems with there tickets im just worried about them being fakes or multiple of the same tickets being sold i pray it's not true the tickets i bought are for the kid rock Brently Gilbert concert in West Palm Beach Florida October 13th 2018 and are cheap lawn seat tickets the cost was not bad yes more then face value but i knew that off hand just don't know till the day if they get us in

Thumbnail of user marthab64
1 review
0 helpful votes
January 23rd, 2018

Using the site was easy, that was good! The only issues I have is that the site only allows shoppers to see seating Sections but Not seating itself, that's bad because I'd like to know if I'm paying top dollar of my $ am I being seated in the lower, mid or top of a Section. Do the rows start from 1-20 top to bottom or bottom to top? The next issue was the hidden fees that got taxed on per ticket, so my $140 ticket price went to $220 final cost!

Thumbnail of user jeffo58
1 review
1 helpful vote
April 16th, 2018

Sad! People buy resell double price! Honest look forward to seeing willie but come on! I work to hard to give these lowest form of life people make money! Should be ashamed!

Thumbnail of user jackb255
1 review
0 helpful votes
January 29th, 2018

After looking at tickets at the Warner Theater site (pretty picked over), I looked here. I finally decided to suck it up and pay $99 for a $67 ticket cuz I wanted to see these people play. Oh, minimum 2 ticket purchase! I only wanted one. And what shows up for the first time in the final screen for purchasing? A $30 per ticket service charge!
At $265 for 2 tickets these are the most expensive I have ever bought, way out of my price range, but I'd like to see them (Tedeschi Trucks Band) at least once live.

Thumbnail of user bradc124
1 review
0 helpful votes
June 28th, 2018

Also, how about the 10% discount to include these large service fees? Trouble if these continue as there are other brokers not charging anywhere near these prices. Also, no option to print tickets. Now I must take my cell to the venue to get in with no other intent to use.

Thumbnail of user johnj453
1 review
0 helpful votes
February 3rd, 2018

Should have just driven to the arena, no seat choice, just a vague section and row description, needed 3 seats so if there was a closer row with 4 seats available I was limited to buying only 2 or 4 seats. And $50 service fee, you have to be kidding, selling that many tickets you could build and run a new server for each event, and hire new staf to service them each time, total rip-off for what they offer, use a different service or just go to the arena...

Thumbnail of user karenm454
1 review
1 helpful vote
March 23rd, 2018

I would have liked a better idea of seat available ( for 6) cause I received was box or lawn... went with lawn. My first concert in 8 years. Hope it's good.

Thumbnail of user danicab3
2 reviews
0 helpful votes
August 8th, 2017

This was my first time ordering from OnlineCity Tickets, so I was/am a tad nervous. The order process was smooth and trouble-free, but why wouldn't it. No company makes it difficult to give them money! I cannot yet confirm the ticket will work to get in obviously. One thing that sucked was the $35 fee. That's NUTS. But, that's what we get for dragging our feet to get a ticket before they sold out!

Thumbnail of user jimn128
1 review
0 helpful votes
September 12th, 2018

Other than the service charge being high the process was easy. Didn't notice the service charge fee till after the transaction was complete. I may have overlooked this but it was a surprise. The process overall was smooth and easy to follow.

I don't know if there were other options available to purchase the tickets but this is the one the news article led me to. Would consider using again in the future but may also look into other purchasing options.

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