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OnlineCarStereo has a rating of 2.13 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineCarStereo most frequently mention customer service problems. OnlineCarStereo ranks 18th among Car Stereos sites.
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Great Morning checking on my email and found this newsletter at first I didn't believe the discount because it is too affordable I tried to call on their sales representative and they are so helpful. I got my JBL Bass Pro Hub for $399.95 take not it is free shipping and arrived 2 days after placing my order! Finally my car audio project is done! Would definitely recommend this. FYI. I checked here before purchasing doubted them first but the moment I placed the order I received an email from them and their policy clearly states everything that you need to know regarding their returns and all the fees applies when returning the item. So far so good!
GUy couldn't even give me measurements for a sub box. Screwed up my 20% off. Corrected that with a "code" said my $20 gift card would be in the box with my order. WASNT ANYWHERE TO BE FOUND! As I write this review, been on hold 40 MINUTES ABOUT THIS CRAP. 5th call about simple things. Do yourself a favor> CALL CRUTCHFIELD! NEVER EVER BEEN Jerked around so much. Crutchfield customer service is World class!. THESE PEOPLE AT ONLINE PROMISE, BUT DONT DELIVER!. What if I had a Major problem? Think I wanna be on hold for an hour?. Hell no! About to send all back. This is customer service at its WORST! NEVER AGAIN!
Great Morning checking on my email and found this newsletter at first I didn't believe the discount because it is too affordable I tried to call on their sales representative and they are so helpful. I got my JBL Bass Pro Hub for $399.95 take not it is free shipping and arrived 2 days after placing my order! Finally my car audio project is done! Would definitely recommend this.
FYI. I checked here before purchasing doubted them first but the moment I placed the order I received an email from them and their policy clearly states everything that you need to know regarding their returns and all the fees applies when returning the item. So far so good!
Tip for consumers:
Their return policy is not a scam because it was clearly reiterated on the confirmation email
Products used:
JBL BassPro Hub
I called on their customer service department asked if it is possible to do price matching. There is a price difference of $60 for the item that I want but the agent did her best to give me a reasonable price. I Highly recommend their shop despite of the bad reviews from the previous years they are still worth it!
Products used:
Alpine INE-W987HD
Hello Aron! We are ecstatic to know that you are more than satisfied with our customer service. Please do not forget us for your next car entertainment component purchases.
Onlinecarstereo.com is the best website for car products specifically with car audio and video products and accessories. Offers a lot of categories to choose from. They offer hot deals and discount vouchers to avail. Getting products with free shipping, no minimum purchase. Provides 60 day guarantee, easy returns and price guarantee. Tech support is always available. Best Customer Service available. Knowing Onlinecarstereo.com is amazing, what else could I ask for. Visit the website and experience the excitement for products and to feel the support of the people around.
Tip for consumers:
You will see all you need for your car at onlinecarstereo.com
Products used:
Car Stereo, Car amplifier and Car speakers
I'd been looking for cheap but top shelf cheap door speakers and this store is perfect for diy installers and low end wallets… lol definitely will be ordering another pair of the Pioneer Ts650 6.5 door speakers. Gratefully satisfied and recommend this site 100%
Products used:
Pioneer ts650 coaxle 6.5 door speakers
Hello, Enot G! We are glad that you are satisfied with our offered products and services. We are also thankful for the 5-star rating that you gave us. We hope to do more business with you in the near future.
I want to thank the overall staff and management of Online CarStereo for a very good customer service and products. You guys are awesome!
I have a Jeep JL and needed to upgrade my radio from 5" to something larger with car play. After research picked the Alpine X409-WRA-JL which is a $3199 radio not cheap! They offer free shipping and 10% off with code and didn't pay tax for some reason, not sure why, but for where I live that saved me like $525, that's killer! I will say as a first time purchaser from them didn't know what to expect and looked at reviews after making my purchase to see the horror stories. They didn't email me at all until I reached out to make sure they received payment and shipping would be on time. The did respond back but I almost missed it because it was from "support…" email address, which I don't usually open any emails that don't have a name I'm dealing with so they should fix that but that being said, they emailed me back confirmation and reiterated delivery date which was already stated at time of payment. Product arrived on time absolutely no complaints and happy to have saved some cash! All I can say is if your purchasing a product online just do your research first to make sure the product fits and will work on the vehicle. I haven't had to deal with customer service for a return or anything because I definitely want the radio. If I have any issues I will be contacting manufacturer because Alpine is amazing.
Hello! Thank you for the 5-star review that you gave us. We hope you will never forget Online Car Stereo in your future car component purchases.
I wanted to get Hifonics TPS-6, I checked online and found out that they got the best deal! During my installation, I still got some questions, luckily they have customer service to assist me. You guys are such a great help!
Products used:
bluetooth soundbar
I was able to get the item Alpine iLX-F411 with a discounted price. Great price, awesome customer service.
I thought I would have an issue with returning but it was great that the representative who answered the phone assist me in what to do and how to return the item back. In few days I receive a notification about my refund. Great service, love it.
Tip for consumers:
I would recommend ordering from onlinecarstereo. Reliable ,Amazing and Fast service.
Products used:
car speakers
OnlineCarStereo gives me a good quality service. The Alpine SWT-12S4 Bass Reflex Subwoofer Tube fits my car very well and they even gave me the best price. Will definitely buy here again!
Tip for consumers:
You will have everything you need @Onlinecarstereo.com, for more inquiries you can call their customer service.
Products used:
Bass Reflex Subwoofer Tube
Didn't have a problem with them. Got my item shipped few hours after I ordered and received the item after 3 days. Customer service was really helpful. Looking forward to buying more stuff from you guys in the future.
Tip for consumers:
Call before buying
Products used:
Amplifier
Bought a JL Sub and it arrived well. Box is in pristine condition. You guys have just earned a customer. TY
Tip for consumers:
Have questions? call them
Products used:
Subwoofer
Hello David! We are glad that you have enjoyed your order from us and have given us a 5-star review. We hope that you will never forget us in your future car audio upgrades.
I hav only bought 2 products from Online Car Stereo and with each product they shipped it immediately and it has always come properly packed with no damages!
Products used:
SiriusXM and Car amplifier
Hello Craig! We are glad that your orders reached on your expected time. We are also thankful that you spend your time giving us such a nice review. We hope that you do more business with us in the near future.
Ordered the SAME Head unit from ONLINE CAR STEREO and another Company, at the same time! I received the ONLINE package in 3 days! The other place NEVER ever processed the Sunday morning order! I will ONLY buy from these guys!
Plus, when I received my Soundstream VRCPAA-106F they had left me a $20 Gift Card!
Hello James! We are glad that your order arrived on time. We are thankful for your 5-star rating review and we hope that you would still visit Online Car Stereo for your future purchases. Thank you once again.
GREAT THEY HAD A AMAZING DEAL ON THE PRICE AND GREAT FREE PROMO DEAL, THAT I COULDNT FIND ANYWHERE ELSE TO MATCH. THEY KEPT IN COMPLETE CONTACT THRU EMAIL WITH TRACKING NUMBERS AND GREAT COMMUNICATION. PRODUCTS ARRIVED ON TIME AND IN EXCELLENT CONDITION, THE CUSTOMER SERVICE GREAT AND VERY HELPFUL PEOPLE
Products used:
ALPINE CAR RADIO
AFTER READING REVIEWS I WAS AFRAID OF THE EXPERIENCE I WOULD HAVE, BUT IN THE END, I HAVE NOT COMPLAINTS, THEY HAD A AMAZING DEAL ON THE PRICE AND GREAT FREE PROMO DEAL, THAT I COULDNT FIND ANYWHERE ELSE TO MATCH. THEY KEPT IN COMPLETE CONTACT THRU EMAIL WITH TRACKING NUMBERS AND GREAT COMMUNICATION. PRODUCTS ARRIVED ON TIME AND IN EXCELLENT CONDITION, GIVE COMPANY A CHANCE, DONT LET OTHER REVIEWS MAKE YOUR DECISION.
Customer Service helped me placed an order, it was fast there were no issues on placing an order. Just got my amplifier and it works well!
Products used:
PowerBass ASA3-600.2
I ordered 2 pair of Infinity Kappa 86cfx 6×8 coaxial speakers. I was a little worried because the majority of the reviews I found are negative. I put my order in around 10pm 12/31/2019 which was late at night. I still received an email from them confirming my order. I was happy considering it was late night on New Year's eve. That Friday I was worried about the time my order was going to process because I hadn't received any tracking information so I called. Once my call was answered I asked if I was able to pay the extra $ to change my shipping to 3 day instead of ground. I was told that if my package hadn't shipped yet that yes I could. He checked on the computer to see where my package was. He came back to the line and said hold please, I'm going to look in the warehouse to find exactly where your package is. 3 minutes later he came back and said sorry sir but you package is already wrapped up in a full pallet waiting to be loaded and he couldn't see my package around the outside. That put my mind at ease that I would have to wait forever for my package. I asked him to send me the tracking # by email when he could. A few minutes after hanging up the phone I got an email from Dan the customer service provider I spoke with detailing the phone call and giving me the tracking information. Today 01/08/2020 my speakers arrived at 11:50am. I opened the box and checked the packaging from Infinity and saw no extra tape or markings that made me think that the speakers maybe B-stock or factory refurbished. Just brand new grade A beauties straight from Infinity to online car stereo to my door at the cheapest price anywhere. Do not believe the bad reviews. Online car stereo is legit and I would no doubt order from them again!
Tip for consumers:
Don't hesitate, you will get what you order.
Products used:
Two pairs of Infinity Kappa 86cfx 6"×8" coaxial speakers.
They have had great items at competitive prices. I have never used expedited shipping, but I have received my orders in complete working orders. I ya e done a fair amount of business with them, and now find myself in need of their services again. Hopefully the good trend continues. Five stars from me.
I have ordered numerous products and they always arrive on time. The prices are great and the warranty service is simple and easy to use.
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The lowest prices on brand name car stereo and car audio/video products online including car subwoofers, car amplifiers, car speakers and electronics.
Greetings, Felicity! Thank you for such a wonderful review that you gave you. We hope to do more business with you in the near future.