• OneTravel

OneTravel

Overview

OneTravel has a rating of 4.36 stars from 12,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good service, easy process, and book flights. OneTravel ranks 2nd among Discount Travel sites.

  • Service
    227

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 85.5%
Positive
7,418
Neutral
483
Negative
775
48
See all photos

What reviewers want you to know

Positive highlights

  • Easy to navigate, great customer service, great rates!
  • A great website to search the flies and very smooth booking process.

Critical highlights

  • Charges to my credit card are fraudulent and were not accepted e.g.
  • Site is confusing when choosing seat selections for departure and return.
How would you rate OneTravel?
Top Positive Review

“Hey, so very good and helpful service you guys got...”

Kathryn P.
2/8/24

Hey, so very good and helpful service you guys got here, but, please, fix your filters as this particular one filter "close/near dates of departure" that is constantly on and active when you make new search is pretty annoying))... Thanks and Best Regards! You Are Doing a Great Job Keep Doing It And Right On!

Top Critical Review

“You lie and steal, why can I not make any changes or...”

Ashley T.
2/23/24

You lie and steal, why can I not make any changes or cancellations? Your bot system goes on an endless loop to avoid addressing the issue and your "travel experts" can't even manage to do even one thing aside delay further. This whole experience has left me feeling like this company is a total scam. I'm having my bank cancel your charge and issue a fraud claim.

Reviews (12,189)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (375) credit card (112) booking process (33) seat selection (41) return flight (35) cancellation fee (36) philippine airlines (2) booking experience (20) book flights (61)
Thumbnail of user eunicew71
1 review
0 helpful votes
February 13th, 2024
Verified purchase

It's not my first time using One Travel but was surprised I got a call from an agent. Guess because it was a large booking and he had my interest at heart. Thanks for the service πŸ™πŸ½

Reason I chose this business:

I've used it before and it's cheaper than the rest

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user josefinag31
1 review
0 helpful votes
March 2nd, 2023
Verified purchase
• Updated review

Easy surfing. However, I did not appreciate the fee of $25. When I can reserve for free with the airline or other websites.

Reason I chose this business:

Economic and convenient schedule of flights

Easy surfing
March 2nd, 2023
Verified purchase
• Previous review
Reason I chose this business:

Economic and convenient schedule of flights

Thumbnail of user ahmade41
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I tried to get $15 off with the promotional code you sent me via email on January 24, but it did not work. Not accepted customer service satisfaction

Reason I chose this business:

Accepting my credit card and providing reasonable rates

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Not all coupons are valid for all reservations.

Thumbnail of user timothyl793
1 review
0 helpful votes
May 1st, 2023
Verified purchase
• Updated review

Slightly confused about the e-ticket. Had to scroll through the long emailed confirmed booking/ticket pages to find numbers concerning our e-tickets. It's not obviously at the forefront of the email. It really should be. They need a NZ office, with NZ numbers.

Reason I chose this business:

They were offering better deals. Following prompts were easy enough.

Much better then her Jet star
April 28th, 2023
Verified purchase
• Previous review

Much better then her Jet star. Jet star is rubbish

Reason I chose this business:

China airlines site sent me there

Thumbnail of user russellm862
1 review
0 helpful votes
March 6th, 2024
Verified site experience

So far I am happy if everything goes well until I return you will get 5 stars

Reason I chose this business:

I never heard of you before and was willing to try you out.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. Please contact our representatives if you have any questions or concerns.

Thumbnail of user jeannettea72
1 review
0 helpful votes
February 12th, 2023
Verified purchase

Good price! Easy to make reservation; pending clarify the use of wheelchair for my mother, unable to completed and verify that services.

Reason I chose this business:

Online website page of frontier airline

Thumbnail of user edwardh1012
2 reviews
0 helpful votes
December 12th, 2022
Verified purchase

Mostly good.
But would like to pick my seats on the final flight (EWR to PTY)

Reason I chose this business:

I did not. Received an e-msiil

Thumbnail of user lorettag154
1 review
0 helpful votes
February 26th, 2024
Verified site experience

I use One Travel once a year to book my Fort Myers trip. Never had a problem.

Reason I chose this business:

I've never had a problem...so I used it for today. Thanks

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user jeromem36
1 review
0 helpful votes
November 17th, 2016

Had to travel from trinidad w. I. to manchester england and needed the most cost effective solution. Comparing it with all the others expedia, cheapoair, google flights etc. One travel gave the the best route and had no trouble connecting through JFK using 2 airlines. Site was easy to use and got an extra savings with a promo code that was a plus. Lots of filters which I used and I felt like a travel agent. Would definetely use again and recommend.

Thumbnail of user heidif165
2 reviews
0 helpful votes
May 12th, 2023
Verified purchase

Efficient however I was caught off guard in relation to the pricing ….thought I was paying $2500 but charged $3500….provided a false sense of security. Will know better next time. Everything else was user friendly.

Reason I chose this business:

User friendly

Thumbnail of user hayliet6
1 review
0 helpful votes
December 5th, 2022
Verified purchase

If you open a new window to look into something then the search here times out and you have to start over. Charging $14.95 to choose seats is ridiculous.

Reason I chose this business:

Booked a flight for a client.

Thumbnail of user ingrids168
1 review
0 helpful votes
February 25th, 2023
Verified purchase

It is more helpful if we can see the actual price because it depends to US dollar and bank conversion rate

Reason I chose this business:

Cheaper deals

Service
Thumbnail of user jacquelinep664
1 review
0 helpful votes
January 24th, 2023
Verified purchase

So far so good. Booked trip in Oct 2022, flight not until end of March 2023. There have been a few complications, but customer service is very helpful. The people are sometimes a little hard to understand with the Indian accent, but its manageable. It's understandable booking trips so far in advance, that flights plans can change. No worries, as long as I get where I want, it is comfortable and its does not take long.

Reason I chose this business:

I needed a service which could book multiple flights and arrival cities. These guys came up and the prices were great. I have never used them before. We will see if the flight experience will be worth it.

Thumbnail of user christopherm3302
1 review
0 helpful votes
April 2nd, 2024
Verified site experience

The system is insisting on putting the state which is only USA when making booking. If we put other countries its refusing to proceed

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback.

Thumbnail of user murrays113
1 review
0 helpful votes
October 12th, 2023
Verified purchase

The same as previous visits. Although it did not save my previous bonus points. Also, points are only for hotels. I would like airlines.

Reason I chose this business:

Past experience

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user tankisom
1 review
0 helpful votes
March 29th, 2023
Verified purchase

A good and easy platform to navigate. The insurance options should be explained earlier for easy choice.

Thumbnail of user felidaa
1 review
0 helpful votes
December 18th, 2022
Verified purchase

You did a good job for booking my international flight. Thank you!

Reason I chose this business:

You are the best!

Thumbnail of user eddyl49
2 reviews
0 helpful votes
June 12th, 2023
Verified purchase

This is a pleasant site. It help with all available option with price range and hotel package. Great experience

Reason I chose this business:

Internet option

Thumbnail of user phillipm594
1 review
0 helpful votes
November 21st, 2023
Verified purchase

It's extremely frustrating that the industry has evolved into this bait and switch sort of pricing. What started as a ticket under 200 ended up costing almost 600. It's outrageous.

Thumbnail of user georgiost5
1 review
0 helpful votes
February 19th, 2023
Verified purchase

First time I'm using One travel. So far all good. Hoping everything will go smooth until the travel and the return day.

Reason I chose this business:

It was recemented by a friend

Thumbnail of user nancyi758
1 review
0 helpful votes
August 9th, 2023
Verified purchase

I found the experience OK. They don't t tell you till you pay that it in US dollars.

Reason I chose this business:

I though the price was good but it ended up in US dollars so it was so great.

Thumbnail of user ahmads172
1 review
0 helpful votes
November 14th, 2023
Verified purchase

Hello Sir, Madam, many thanks for your efforts. It was easy and quick. Thank you

Reason I chose this business:

I checked many booking sites, One Travel steps were easy.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user xinl22
1 review
0 helpful votes
October 9th, 2023
Verified purchase

Found out that if I went to Air China and booked direct the price of the flight would have been less expensive

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback

Thumbnail of user harryn159
2 reviews
0 helpful votes
May 3rd, 2023
Verified purchase

Quick and easy. Would have given 5 stars except, it was not
Clear at time of booking if the price was in US or Canadian dollars. I have since learned it is US, which makes a difference but I have decided to proceed with the booking.

Reason I chose this business:

Came up on my feed as an option

Thumbnail of user brendav956
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

At the beginning it Way! TOO long, However when I changed it to One Travel -- it Went pretty Smooth. Not sure why-- But people forget that Simplicity is the Name! Of the game.
Thanks a lot.
Looking forward for Comfortable flight.
Thanks!

Reason I chose this business:

Because you didn't give me Hard time-- But rather you kept to the simplest and Easy to Book.
Thanks.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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