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OneTravel has a rating of 4.37 stars from 12,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good service, easy process, and long time. OneTravel ranks 2nd among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Hey, so very good and helpful service you guys got here, but, please, fix your filters as this particular one filter "close/near dates of departure" that is constantly on and active when you make new search is pretty annoying))... Thanks and Best Regards! You Are Doing a Great Job Keep Doing It And Right On!
You lie and steal, why can I not make any changes or cancellations? Your bot system goes on an endless loop to avoid addressing the issue and your "travel experts" can't even manage to do even one thing aside delay further. This whole experience has left me feeling like this company is a total scam. I'm having my bank cancel your charge and issue a fraud claim.
Some of the selections are misleading and geared toward tricking the user into spending more money
Cheapest and best flight
* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I liked the price, but then once we booked the tickets, little things like booking your seats together with your companion cost $12 dollars per seat, per flight, per person! So for one person one way, that's an extra $36! Then they wanted that on the way back as well! Such a rip off! That would be a standard included perk on probably any other site, definitely if you book with the airline.
Started flights at $120 then changed
Only taking one bag which is normal
Yet my final costs was $280
Wow...what savings I made... NOT...
Saw Ur low offer
Believed this would be awesome
Yet the above happened.
When optional services are chosen to be added to the reservation, such as insurance, it adds to the total cost of the reservation.
Why can't I select a seat that doesn't cost me another $75 on top of the expensive tickets I just purchased?!
I tried to book with an agent through chat and she ended up asking me to do the booking myself
A fellow passenger on a flight recommended it to me
Thank you for your feedback. We regret it was not a satisfactory experience.
No do good ticket was expensive even if I paid insurance 300 USD zi still added 500 zuSD when gayes were changed and ai was left behind. Not nice
Thank you for your feedback. Most airlines charge a fee, usually $150-$350 per ticket, plus any difference in the fare when they allow changes to confirmed reservations. As an agency we have no authority to waive
Or ignore the rules they set
This the second time I use OneTravel. I am always nervous about credit card fraud but so far it seems ok and I am grateful
I successfully booked a ticket on my last travel and it worked well for me. The pricing is also comparatively better. You can find a good deal on OneTravel any day.
Very impressive. This the first time in my life I ever do any booking online and this gives me a lot of confidents in terms of easy to manage and information given are very easy to understand. To be honest, I am not an expert of this but thank you for making this easier for me personally.
We appreciate your feedback and thank you for taking the time.
Less money to pay (I thaught)
Why do I have to pay for the sitting together fee? Why you can't let me choose?
On line chat not helpful - their service choice very limit! I need add TSA number which make me go through different number.
I m an old customer for few years before Covid.
Thank you for your feedback.
Flight delays were ridiculous and had to pay under $400.00 to fly out and arrive same day instead of three days!
Because my husband waited too long.
As an agency we have no control over flight delays that are experienced but we have reached out to this customer to offer
Any assistance we can.
I don't like that I was charged an authorization hold. I'm told I was charged double what I was quoted because of a change made to reservations. The change was made while I was on the phone booking with the agent. It does not make sense to me and I need my money. I don't like that policy. Now I'm told I have to wait 3-5 or 7-14 business days to see my money returned to my account!
I dont like the way you have reorganised your site, too long winded just to get to my flight details
Thank you for your feedback. We are always looking to improve our services and appreciate you taking the time.
I hope next time i can say something diferent because i really like travel with your airlane people in the flight are profesional inside the airplane and outside too.Im sorry for my answer before but i hope next time i can say something diferent.
Too many charges nit included in fare. No free bags including a charge for Carry on is absurd and ridiculous. By the time you pay for all the extras it is cheaper and better to fly another airline. The advertising of cheap fates is deceptive at least.
Searching for a cheap flight and thought I could find one here.
Some airlines are now charging for things that used to be included in the ticket costs, such as seats and baggage. These are airline rules that we, as an agency, have to abide by.
Took too long to book and, I encounter a few hiccups thru booking, when stated all over and in every negative response for this booking the price was higher and higher, next time I'll will consider a different website for my booking. FYI Sprint has a very rude and unprofessional stuff members working for this airline! As I said, FYI
The airlines want to nickel and dime you to death! "Bargain" fees for the flight soon jump in price with additional fees for baggage (more than the "bargain" fares!), fees to select your seat, fees to cover changes in case of mechanical or weather problems, etc. And some sales agent just called and tried to talk me into more expense by adding some sort of flight protection in case of problems, which I'm pretty sure I just signed up for already when I booked the flights. Glad we don't have to fly any more than we do!
Because you appeared to be offering some bargain flights. But...see above.
* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have reached out to the passenger to obtain additional information so we can assist with the concern.
I was booked for the wrong date by your automated service and would be charged to correct it which I can't afford. Thank you!.
I choose travel one because the service on my previous transaction booking with travel one was good.
We have reached out to this reviewer for additional information.
I have several charges on my credit card but will like to know what each charge is for.
In other words, an itemized of each transaction.
Too much advertising and too many clicks to get out of the exact same page of advertisements
Your concern is very important to us. We acknowledge your feedback and appreciate you taking the time.
I had 2 conversations with agents regarding a ticket issued with the incorrect name that didn't go well, customer service was poor. The third call resulted in satisfaction.
I haven't booked one yet, but so far most of the reviews are wrong, they picked up immediately and confirmed the price and that this isn't a scam, I didn't have to waait 30 mins, they picked up and were kind. I didn't hear any Indian accent either
Prices are cheap as $#*!k
Information not clear. Not sure whether this is unlimited milage
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Gain trust and grow your business with customer reviews.
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
We appreciate your feedback. Additional products (selections) are optional and are provided to enhance the customer overall travel experience. Thank you for taking the time.