OneStopPlus

I have been a customer for years of Roamans, Jessica London & Woman Within. Since the merger of the these 3 sites and the additional companies combining at One Stop Plus I have seen quality go down as prices go up. Besides the huge differences in sizing, I have been having prices change as I add them to my cart (ALWAYS higher) Here is the latest problem I had while trying to find another jacket after the one I received was off size and had a VERY bad chemical smell. I used the chat to try and resolve this as an item was $12 more in my cart than it showed in the description. I started taking screen shots because I've been through this before. I was told to clear my history, that I have an old price showing. Even as I was in my cart, it was showing at the lower price under "previously viewed items" I told them I was would buy it someplace else if they don't honor their shown prices and the customer service rep ended the chat. RUDE! I don't have to clear my browser history to shop on other sites, or worry about something changing from page to page without me catching it, so I am done with One Stop Plus.

OneStopPlus absorbed Woman Within and Roamans and some other companies. On the OneStopPlus website it indicates that if you are part of the Shoppers Club, shipping is $2.99. This is NOT true. Shipping is now $3.99 (who knew? Not me!) but when I was checking out, the shopping bag shows $5.99 shipping. Apparently, you have to check out, give them your order and THEN if they have incorrectly charged you, you have to call and ask for a correction. I reached out, asked for shipping to be corrected before I place the order they said "that's not going to happen, so sorry". After 20 years plus as a customer and a Shoppers Club member for many years, I think I am done and suggest that you shop carefully because of the poor attitude and dishonesty. Recommend Kohls, Macy's, Target, Torrid, and there are many others who have honest sales and websites with very nice close for larger women.

I've shopped here for the last time. My last ordered was placed on May 4 and was just mailed on May 25. I tried calling to cancel the order and the recording said they were so busy I'd have to call back at another time. I then sent an email to Customer Service & got no response. So, I finally bit the bullet and sat on hold for 50 minutes, only to be told that the order was in process so it could no longer be canceled. That the warehouse doesn't look at notes in the computer, take phone calls or emails. What a way to run a business! Well they've lost mine.

I used to LOVE onestopplus/fullbeauty, I've been a customer for over ten years. However, now I am a lost customer. They have always been slow as far as getting items shipped out but because the prices were so good especially during sales I put up with it. NOT ANYMORE!

I placed an order in May and I knew there would be a delay due to the volume of orders due to covid. Great 7-10 days I get it. However I never received any updates or anything so I called and was told I couldn't cancel my order because it was in process and was supposed to be shipped the next day. I still have not received shipping notification so I used their chat to contact them and was told it could be up to 14 days, okay cool little peeved off but I'll work with it. STILL no shipping update so I called again and was told that if I would have cancelled it during the first phone call (which I was told I couldn't) that all would have been taken care of but now it's "deeper" into processing and nothing can be done as far as canceling the order. Okay fine, I'm fuming by this time and they hit me with "it will be another 3-4 weeks before it ships". I blew a head gasket this is absolutely REDICULOUS! Especially when I can go online to Wal Mart and order the same items at a bit of a higher price and the same brand and have it in 4-6 days!

I love the dresses I have been buying there for years. But they are just cotton. I only buy them on sale because of the high price. Now, with half the country out of work, they have raised their price. Only on this dress, though, long and short versions. Even "on sale" they are $10 more than the old price. Ridiculous.

I have ordered clothes from here before. Some have been good, some are so cheap they break/fall apart within a month. The worst I had was a bathing suit that bled the dye all over me and anything it touched. I have written 2 reviews about the bathing suit and neither have been published. They will not take it back since it's been over 90 days (I bought it months before my vacation). Also, their customer service has not responded to any emails. I have spent hundreds of dollars at this site but will NEVER use them again.

They have some O. K. stuff, at first glance. Most of it is very cheaply made. Very few 100% cotton or linen items. Mostly stretchy knits or chiffon, which is really just polyester and so sheer. It does not hold up to more than 3-4 washings.

Now, if you stumble upon something that is a good price and you love it, they are phenomenal about having promotional codes. Really good ones. 50% off one item is fairly common for them. So google onestopplus.com promo codes because the ones they offer you at the site are not as good.
Granted, it can't be a sale item but still, with the few decently made things they make, fifty percent off is a steal.
I got a great coat at the end of the season. I know it retailed for 125.00 and I paid 15.00 for it. You have to be able to check in because they put stuff on clearance every day. I also think they are out of stock on some of the more popular items fairly quickly. So once again, you need to check in often.

I found that overall their sizing is way off. I wear a xl top in regular misses, sometimes a large, and even though onestopplus.com says a medium is a 12, it is more like a large 14/16! Most of the time.
I can't shop there for more than tops, my bottom (tmi) is a size 8/10 but like I said, if you take the time, search for coupons and shop at the end of each season for the bargains, you can do O. K.

***Customer service sucks. Sorry, but it does. First of all, the first call you make is not really customer service, it's like a clearing house to filter out the easy things like placing an order. They have to reroute you for serious issues, the first line of defense is a generic call center. No account help and they can't really deal with any major problems. Case in point:

They had a beauty product listed in five different colors (hair product) so blk, brwn, blonde, auburn/red, light brwn. I wanted the light brown but there were NO options listed on the drop down menu (NO Colors) and they used the same picture on the bottle for all colors.
I called, they said "Oh yeah! I see that"! Great lady, can u fix this? Which one is light brown? She did not know, said she would call her supervisor, she did not know either... fast forward about 6 months. Checked product again and it still didn't identify which item to buy for each color. And on to a year later, same thing. I did call and tell them it has been like that for over a year... they didn't seem to care.

Biggest pet peeve, they do the backorder shuffle. Item will say in stock until they actually try to fill the order... and then you check the order status and you get a big ole surprise! Backordered. Which, by the way, they rarely inform you of. Best to order using a credit card so you can either wait or cancel right away because many, many times the date they give you is not anywhere near the date it actually comes in. Also, they are famous for sending you the dreaded email saying "we're sorry, the item is no longer available to us"! So basically, you are never getting the item you paid for.
Hope this helps. Not trying to rag on them but they do need to step up their customer service and ordering (order filling) process.
Cheers,
AnnieM

I ordered a throw and hoped to receive it by Christmas. It has been 14 days and still haven't got an e-mail saying my item shipped. When I click on my order number it says there is no order. Haven't received my item. BEWARE of this site.
I will hope to get a refund.

I placed an order and paid using paypal. It shipped without delay. Next thing I know, I get a letter saying I never paid and have an unpaid balance. The tone of the letter was slightly threatening, like I did something wrong. Turns out, OSP never completed the order with PayPal, it was still pending. PayPal had been trying to contact them about the status and I used the email provided on OSP site to contact them as well. I never got a response. A month later, I placed an order on one of the sister sites, and again paid with PayPal. I get an email saying they aren't going to process because of an outstanding balance. I responded to this email, copying the two other emails I had already sent. I explained what paypal had told me and informed OSP that I would not pay another way, credit card or whatever, until the original PayPal order was canceled. This made sense to me - why would I leave a pending order out there, I could end up paying twice if they suddenly decided to complete it. They responded to this email by saying I need to call their 1-800 number. Why would I call a number, when they have an email to solve customer service issues? I don't have time to call, the number is only staffed to 4pm local time, when I am still at work. I responded again, saying I would rather they cancel the original order so that I can pay another way, they will not respond to any further emails. I find this outrageous. The most rediculous 'customer service' I have ever dealt with.

Everything looks beautiful on the models but the quality I received of items was quite poor and I have returned everything I purchased from them (several orders as I tried several times) but one item. Was really ticked as they tell you get free shipping if you purchase their $19.99 (I think the price was) shipping for a year and YOU CAN CANCEL AT ANYTIME. However, if you RETURN the items and cancel they charge you the shipping free. Sizing was really off as well.