• OnePlus

OnePlus

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Overview

OnePlus has a rating of 2.42 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnePlus most frequently mention customer service problems. OnePlus ranks 95th among Mobile Phones sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate OnePlus?
Top Positive Review

“Good Product is less price”

Akash S.
7/4/22

All the products of one plus are good. Phone earphone watch and everything is good. One plus service is also good. You can visit the store and get good hospitality.

Top Critical Review

“Bad customer service during Christmas”

Leonel S.
12/27/21

Thought I bought 8T and was sent the 8 For Christmas gift called on 27th was told to bad your 2 days late we only give 15 days. Thought good company oh well wont by anything from them anymore. I fly for an airline didn't get home till 23rd it had arrived on 10th late i might add from nov 25th order. Thought they would understand and help out Well merry Christmas so sad. Beware bad customer service reps from a far that don't care.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user leonels25
1 review
0 helpful votes
December 27th, 2021
Verified purchase

Thought I bought 8T and was sent the 8
For Christmas gift called on 27th was told to bad your 2 days late we only give 15 days.
Thought good company oh well wont by anything from them anymore. I fly for an airline didn't get home till 23rd it had arrived on 10th late i might add from nov 25th order. Thought they would understand and help out Well merry Christmas so sad.
Beware bad customer service reps from a far that don't care.

Tip for consumers:
Don't buy

Products used:
U opened 8 oneplus

Service
Value
Shipping
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Thumbnail of user prp7
1 review
2 helpful votes
December 23rd, 2022

SCAM!
FRAUD!
BEWARE!
Unprofessional customer service. Never Received any product. Contacted customer service more than 18 times in the last three weeks. Every time you contact they lie. I asked for many items, including the submitted MPS form. Even reported Police and submitted a police report. But these guys are purely SCAMMERS. They only take the money, never give a product, or do not give you money back. You only work with your credit card company if they give back. I am taking legal steps and working to expose these guys.

Tip for consumers:
SCAM! FRUAD, they never give any product only take money.

Products used:
SCAM! FRUAD, they never give any product only take money.

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Value
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Thumbnail of user lucyz26
1 review
0 helpful votes
June 29th, 2021

Really horrible service. Having a poorly designed phone is one thing (fingerprint sensor fails after one month, outside of the scanty 2-week return period), but support is another disgusting scam. Numerous emails, tasks given to the customer to do, shady and unprofessional remote session (with misspelled words and incoherent responses), and then at the end of the day, not even an offer for a partial refund. They have the audacity to offer me to pay for my own repair. WHAT IN THE...?! Stay away. I thought I'd give a Chinese company a chance, and they ruined it for them and all Chinese companies in the future.

Tip for consumers:
Don't buy anything from OnePlus, the true fraud company

Products used:
Phone

Service
Value
Shipping
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Thumbnail of user derekd750
2 reviews
0 helpful votes
July 12th, 2023

I had a one plus 9 pro 5g I upgraded to a one plus 10g because I thought that new towers meant I needed a new capable device. I was wrong the 10g is awful, the only thing that is halfway decent on the device is the battery, but if it's above 70°f my phone gets very hot from streaming audio only, with the screen off and it heats up like a baked potato. I don't know how you go backwards and make worse products than you used to, maybe I should ask Volvo they sold out and are riddled with problems.

Tip for consumers:
One plus could offer me a new device every year and I wouldn't take one.

Products used:
Anything not one plus

Service
Value
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Thumbnail of user kunwars1
1 review
1 helpful vote
August 8th, 2020

After 4 months of dealing with customer service and near 50 emails and 20 phone calls and having my phone sent in three times and $36 more than the original quote, I got an email that my phone is fixed and on its way back to me. I haven't yet seen it or tested it. Hope it is finally working as it should.

The worst kind of customer service with the exception that everyone is super polite and apologizes a million times during a complaint, there never us a resolution. All talk and no resolutions.

Regret buying three oneplus phones in my family but this is the last of it. Would never buy or recommend OnePlus to anyone ever. Great phone but God forbid if ever need service, you are officially screwed.

A simple Android update notification popped up and the phone was set to update and it never booted up again. Stuck on T-Mobile screen. Despite it being out of warranty, this is not a damage that was caused by me. It simply couldn't take the Android update. Pathetic. And It cost me all the agony and almost $200.

I would like to recognize a couple of reps that made an effort to help (Ryan cloke who sent me a headset as an apology that i didn't care for and Olivia White) but I think they couldn't provide any positive resolution ever because there is no coordination between service overseas and repair department in U.S... Still waiting on the fixed phone to arrive. This experience will be shared on social media, TMobile s
Service request numbers/ rma's for one issue.

SCE *******109
SclCE 2005 ******* to 161
Op20 2005 *******132

Kunwar Singh

Would never buy OnePlus again. Absolute garbage.

Thumbnail of user elieb17
8 reviews
1 helpful vote
March 5th, 2018

While the phone reviews are very good, behold should you have any problem with the phone!.
Customer service in China is nothing like we expect in the US. They reply promptly but their actions fall short. A month after I purchased the phone I realized that the speaker phone mic did not work. The companys policy is only 15 days return so I was forced to send (and pay for shipping) the phone for repair to their authorized service in Texas.
The phone was returned after a week with more problems than it had when I started. The mic worked OK but now the Bluetooth did not function and they broke the protective cover I installed on the screen.
After three weeks of trying to fix the problem via EMAIL (only no live tech support) instructions I was unable to get the phone to work and the company would not offer any solution to the problem.
I loved the phone and was willing to accept a replacement but company policies are so rigid that even a senior manager was not able to approve replacement unit or return.
I ended up returning the phone and refusing the charge through my credit card company.
The case is not over yet as the company is rejecting my return and there is NO CUSTOMER SERVICE in site. I would not buy anything from this company until they learn how to provide American style customer Service and have their own service department.

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Thumbnail of user mamtak1
1 review
0 helpful votes
April 17th, 2016

Dear All, (To someone who is planning to buy any phone from One Plus)

I bought a One Plus One in Jan 2016 and after 2 months my faulty charger bursted you know why i used it for another phone and who on this planet doesn't use any charger with their phones in case of an emergency if you are running low on your phone battery. Please note the charger was faulty from the company's side. Because again and again when i tried to explain it to the company and their staff they have accused me saying that its a physical damage so that they can take some more money from their already cheated customers and an add on to this is that the "Privacy and Legal" section on the One Plus website states that no accessories would be changed if physically damaged or damaged because of any kind of fluid. The above statement on the website was stated as below:
The limited warranty does not cover:
I. Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
Ii. Scratches, dents and cosmetic damage, unless caused by OnePlus.
Iii. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
Iv. Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
V. Ordinary wear and tear.
Vi. Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
Vii. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
Viii. Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Ix. Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.
X. Products not purchased from oneplus.net.

Now I completely agree to the statement that any kind of physical damage shall not be covered under warranty but One plus didnt mention what kind of Physical Damage shall not be covered. Now they termed my accessory damage as Physical damage, Do you really think I am so stupid to damage my charger to such an extent that it just bursted. Does any one is too keen on taking this $#*! from the service centre and then the customer service agents leaving all their work aside.
So Now When I go to the service centre (Thane Location) they ill treated me by raising their voice and talking to me and also by throwing the USB and some more such gestures. When i mail them about my problem, Some of the agent again tells me to go there and call the customer care to get it resolved.
I like a fool convinced by them somehow reach there after travelling for one hour (Mind you, Only two or three service centres in Mumbai in different corners of the world), There i get to talk to Mr. Raghu who is the most ill mannered customer service i have ever come across. Who raises his voice on the call and is not too keen on helping, may be just sitting there and hatching eggs.

Also, One more of the staff from technical team says that its a physical damage and cannot be covered by the company, then he says i dont know what has happened to your charger so i cannot change it i am sorry, The FRAUD Company is not responsible. Because this guy who doesn't know how to communicate also doesn't know whats the fault. Rather then helping us find out the solution. He is trying to clear his and his company's $#*! off this $#*!.
Also, Refer the pictures below, Mr Vijay Krishna Perabathula, who insisted me to go to service centre to waste my time, was not available when everything happened.

Please reconsider before buying anything from them, they will keep taking money for all their faulty products till you use them and will not be responsible for anything that happens to your phone and accessories because they will claim it to be your mistake or physical damage. Because they will make you slog and cry for mere Rs. 200 USB.

PLEASE DONOT BUY IT. DONT WASTE YOUR HARD EARNED MONEY ON THIS FRAUD COMPANY...

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