One Kings Lane

I would like to say first off that we have only purchased the one product and our product ended up being defective. However, the customer service was amazing on the two different opportunities we had to interact with them. They wanted pictures of the defect but then promptly made good on the refund without any heming or hollarin.

One Kings Lane offers amazing products for the home and general lifestyle. The products are beautifully merchandised for a flawless presentation. The site provides great suggestions for use and inspiration for dreaming. I do sometimes wish they had better photos that display more of the product quality, scale and dimension. However their return policies and Customer Care team are stellar, so I've never had to worry about my purchase. I've always been provided seamless and top notch assistance when needed. If I could spend all day on One Kings Lane - I would.

I was referred to this site through friends and have become some what addicted! Sometimes products can take longer to receive but worth the wait. I did have an issue with my 2nd shipment of pillows but the customer service staff resolved faster than expected. I highly recommend to visit the site for ideas and unique finds.

I had an issue with a missing item and damaged merchandise. No problem! They refunded in full for both items and gave me a $25.00 credit! A manager (Joseph) personally called me to let me know everything was taken care of and to make sure that I was happy. Really nice customer service people! Thank you OneKingsLane! I will continue shopping on your site.

I received a damaged item, they did all to help me, they send return level and they send a new item,
They answer the phone right away, they confirm by email right away, it took les then 24 hours after my call to resolve my issue. I'm getting a replacement
Everybody was courteous and helpful

I don't usually post reviews. Felt compelled to do so today thanks to the excellent customer service from this company. I returned an item months ago but never received a credit. Suddenly remembered today and called them. The customer service rep (Terence) was very apologetic and promptly processed my request for refund. Keep up the good work One Kings Lane!

I love perusing one Kings lane for gifts and things for myself! Recently I ordered different color packs of paper straws and stainless steel reuasable straws. I like how they offer two packs of items too so you can stock up. Crossed checked the price on Amazon and OKL was cheaper! It's a good place for holiday gifts too! Purchased silicone cube ice trays as stocking stuffers for friends and they were a total hit and half off the price you see at sur la table!

Their vintage sections are awesome. They have stuff you would find at a cool antique store that is one of a kind... best part is, you don't have to go hunting at different stores to find that unique accent piece to personalize your space!

Contacted customer service about a vintage item and they went above and beyond with answering all my questions. I appreciated talking to a real person on the phone who helped me AND when I emailed an inquiry got a response the same day! That feels like a rarity with other companies.

I have been reading about all of the negative reviews on One King's Lane and I had to write a review! I have ordered many, many items over the past few months. I returned one item because it did not work out and had to return one item since the wrong item was sent. Both of these returns were handled beautifully and seamlessly. I LOVE this place! Everything I have purchased has been exactly as described and in some cases even better! I cannot say enough great things about OKL and have told all of my friends about it. I could do all of my household/decorating shopping there. Cannot say enough GREAT things about it! I will continue to shop there and think it is one of the best places ever!

I love One Kings Lane! They are very Helpful and wonderful to deal with. People should pay attention when ordering, they give you all the neccessary information on the sale page- INCLUDING Delivery TIMEFRAME!

I have used OKL for many years and have always been extremely satisfied with the quality of their products and customer service. Most recently ordered a set of Copper Moscow Mule mugs that arrived quickly and in time for a summer get together where the mugs were a hit! Ordering an additional set for larger parties.

I normally don't post reviews good or bad, but I must just say my customer service experience with this company has been incredible. They really have stood behind their products and quickly refunded when an item was damaged. Sometimes a replacement is not available - but they make the process of returning and getting a credit very simple -even paid for the return shipping.
I have been shopping with them for about a year, and have placed several orders in that short time, But I have always received the items packaged very well and I am exceptionally pleased with their service.

Love all of there product lines and prices. Wonderful customer service!

I have tried and tried to stop their emails. I did complain to them that unsubscribe does not stop them. I told them this was harassment and now the emails arriving are several a day. I will never ever buy a product from them. I am convinced they are now sending them on purpose. Horrible company. Any ideas?

I purchased Leo 12-Drawer dresser (2700. 00) from One Kings Lane in 2013. Within one year, one of the pulls stripped and I had to order replacement. I now have same issue with different pull, and contacted OKL customer service to order another pull replacement. I was told that they no longer worked with this vendor, and couldn't help me with replacement request. I then asked for the name of company/manufacturer to contact on my own. I was then told due to privacy laws/contract, they could not provide me this information. I was offered 20.00 credit for the trouble. What? Who cares? All I want is to use my dresser properly. Not helpful, and very unhappy customer.

UPDATE 9/28/15
AFTER I SUBMITTED THIS REVIEW, I WAS CONTACTED IMMEDIATELY BY ONE KINGS LANE TEAM, AND THEY WORKED HARD TO GET ME RESOLUTION TO THIS PROBLEM LISTED ABOVE. THEY WERE ABLE TO CONTACT VENDOR ON MY BEHALF, WHICH WASN'T SUCH AN EASY TASK FOR THEM TO DO. I RECIEVED TIMELY EMAILS LETTING ME KNOW STEP BY STEP ANY UPDATES TO RESOLUTION. I JUST RECEIVED BOX OF 13 PULLS VIA FED EX. GREAT WORK ONE KINGS LANE! THANK YOU SO MUCH FOR GOING ABOVE AND BEYOND. I AM CHANGING MY ONE STAR RATING TO 5 STAR!

Okay look... here are some OKL secrets for the stupid. OKL items are from 3rd party vendors with different locations within the US. Some items even come from overseas (some art). Estimated delivery dates are provided on ALL descriptions. Delivery takes longer than sites like Amazon as many OKL vendors do not begin processing orders until the sale event has ended, and then they process and ship all orders. Vendors take a set inventory, list what they have, sell it, then ship it. Not a hard concept to comprehend. OKL is a flash sales site. Most sales only last 72 hours.

"Final sale" is not a bait and switch. Too many ppl impulse buy and then decide they can't afford the crapp after all or don't like it. Returns are expensive to process for businesses. If you ask anyone at OKL, they will still tell you that they would love to help you regardless of final sale and WILL always help you whether its a return or discount.

OKL customer service is amazing. They are very helpful and understanding. People just need to read their policies and how the site functions.

I ordered the Smythe Velvet Sofa from One Kings Lane and had a wonderful experience with their customer service after a minor tuft problem. The designer called me personally and had someone come fix it locally. I also received a discount in addition to having it complete repaired. I would order from them again and would recommend them to all my friends and family! Thanks One Kings Lane!

I have been ordering from them for several years and I can't say enough about them or their customer service. All are impeccable! Today I had an issue with a fairly minor purchase... there was a chip in this Mexican lava stone mortar and pestle that you serve Guacamole in. I called them up to tell them, thinking maybe this is a 'rustic' type of item manufactured in Mexico and that is what to, expect. Without one moment of hesitation, they said they were returning my money to my account. I asked where should I send the return and they said keep it... now I understand for a 44 dollar item it is probably more hassle for them to return it, but really... that was amazing! Everything I have purchased from them in the past is TOP quality in every way. I have never had a bad experience. LOVE OKL... keep up the great work!

When I ordered things that were no longer available, they did whatever they could to make it right and/or find me the merchandise. I don't order often, but when I do, I've never been disappointed.

After speaking to the correct individual at One Kings Lane, they gave myself credit on sconces and were very apologetic about misunderstanding. I have to commend Brittany on her follow up. Thank you One Kings Lane and look forward to purchasing again in the near future.

One Kings Lane has beautiful products. I ordered a chandelier that was not quite the right style for me, and their customer service department worked with me to allow me to easily return it. In the past, I have purchased many unique and stylish things from OKL including a rug and lighting.

I purchased a small side table recently along with a couple of other items but decided I would cancel the smaller items right after placing the order. However, when I called the customer service number, the office was closed, so I left a voice mail & also submitted an email online. By the the time I called the next morning, their customer service department had already taken care of my request to cancel the smaller items. After reading some terrible reviews of this company, I did have buyer's remorse because the item I ordered was a final sale & nonreturnable. However, the table was perfect--both beautiful & well made--and it arrived promptly. It was exactly like the photo & description on the website. I have to say that I had only a good experience in ordering from Kings Lane.