- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Oneflare has a rating of 3.49 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 2nd among Service Marketplace sites.
This company responds to reviews on average within 8 days
Adrian from Tilly's Electrical. Highly recommend Adrian for your electrical work. On time efficient and a delight to work with.
I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.
Rates are still not competitive, this is probably due to the timing of the request. All the rates offered were higher than what you could get independently
Needed an accountant for tax return (Honestly still do) but one who contacted me was impossible to get on the phone to arrange meeting, there was no real amount quoted and they were the only ones to respond. I posted again and got somebody wanting to do it via email for $250... Might just try the dodgy accountants down the road at this point
The good:
* You can definitely make extra income and generate leads with repeat business but it's more rare in my field and then there's the frustrating experience of quoting, see below:
The bad:
* Clients are not told that quoting costs us money, when you consider the quoting fee, travel expenses & time it is simply not worth it for smaller jobs. A lot of the time it's a stab in the dark experience where the client won't even respond after seeing the quote resulting in a financial loss.
* Having to blind compete with others on quoting makes it impossible to even get a reply from clients and unless you're quoting first you may not stand a chance.
* Clients don't always submit a review or complain that they can't find the link. Once you sent the reminder there's no option to re-send it again through the system.
I understand it's a business model but compared to say Airtasker you can't help but feel ripped off when your credits are lost when a client has simply 'seen' your quote. Yes Airtasker has it's share of issues but at least you only get charged when you actually complete a job. How about we have half of our credits returned instead in such cases and give us an incentive to quote more..
Hi Cosmin,
Thanks for taking the time to write us some feedback.
I'm glad to hear that you've been having some success with Oneflare.
In regard to customers not knowing you pay a fee to quote, we completed a survey recently where the vast majority of customers reported they assumed the businesses paid to quote on their jobs. However, I will be sure to pass this on to the correct teams so we can consider increasing awareness about this with customers.
If you ever have a customer who's having issues writing a review, please let us know and we can help them get it posted. The reason we only allow one review request per job is because we don't want businesses to be seen to be harassing customers with multiple of these email requests. However, you're more than welcome to send them another request for a review via the customer's contact details we've provided you if you'd like.
The difference between Airtasker and Oneflare is that Airtasker charges commission for every job you complete whereas Oneflare charges a connection fee for each lead, this system allows us to keep this fee low and competitive whilst also providing refunds for jobs that don't go ahead and refunds for unresponsive customers if you're a Featured business. I hope your success continues and improves with Oneflare, thankyou again for all your awesome feedback.
Great idea, like that fact that you can get some many responses in place and then pick which one you want.
I had three responses really quickly to my request for flooring quotes. Only one person turned up - Floor Quotes. I now need to find two other companies to give me some quotes.
Hi Claire,
Thankyou for letting us know of this, it's very disappointing to hear that these businesses didn't show up to quote on your job.
If you'd like more quotes, you can re-open your job request via your "My Jobs" page in your account. I hope you're able to find someone to help out very soon.
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Imogen,
I'm sorry to hear we weren't able to help out with your request and the businesses who quoted weren't suitable or proactive about getting your tax return done.
If you could get in touch with us on support@oneflare.com we might be able to pass over some business contact details to assist you.