onefinestay

What you pay for is the service; anyone can find a villa independently on any number of web sites. You pay for the concierge to provide the insiders perspective on the nuances of a specific location. I have planned trips to over 50 different countries utilizing various travel companies. Most recently, I booked a villa in Lake Como through OneFineStay and this was by far the worse travel experience that I have ever had. First, having rented the villa about a year in advance, I had to initiate contact with the concierge team in advance of my departure to arrange airport transfers, a rental car, and again for pre-arrival grocery services, and a private chef dinner. The villa slept eight people and my party included six adults so I requested a vehicle to accommodate six without knowing that there was a one-lane road that included a very narrow bridge required to access the villa. (Note: the airport shuttle could not access the villa and required a two-part transfer via smaller vehicle.) OneFineStay provided a seven-seater Mercedes SUV. Upon arrival, both the rental car delivery driver and the villa property manager noted that the vehicle was too big to navigate the access road without damage. After driving it once, I immediately requested a replacement vehicle. Since no one at OFS apparently monitors emails on weekends, it took two additional days for OFS to provide the replacement, leaving my guests and I stranded at the villa (with unreliable taxi service in Lake Como and very few to accommodate a party of six). For some reason, OFS rented the vehicle from Milan instead of renting it locally which resulted in another $200 vehicle delivery fee. Only after my insistence, OFS finally agreed to absorb the $200 delivery fee for the replacement vehicle. This resulted in a very stressful first few days of a limited vacation. I will never use OneFineStay ever again and would never recommend them due to the lack of attentiveness/service-orientation, lack of knowledge of the villa/local area, and lack of timeliness in which they resolve issues or concerns.

The experience at onefinestay the world's first unhotel, is amazing yes its pricy! But definately worth your money. I know two people who have stayed in the homes and had nothing short of an amazing experience! It lets guests live like a local in a distinctive private home while the owner is out of town, but with all the comforts and conveniences of a hotel. With carefully curated collection of homes across London and New York showcased in beautiful photography displayed on onefinestay's beautiful page. It's both aesthetically appealing and user-friendly, the sophisticated online booking platform allows a home to be booked as easily as a hotel room. In addition, it enables the owners to log on and update their homes' availability in moments.