• Onecom

Onecom

Overview

Onecom has a rating of 3.99 stars from 385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Onecom most frequently mention customer service, online chat, and new phone. Onecom ranks 2nd among Internet Service Provider sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

  • Spoke with a lovely very helpful chap to renew my monthly contract was very pleased many thanks karl davies
  • His customer service is excellent and a credit to the company

Critical highlights

No critical highlights yet

How would you rate Onecom?
Top Positive Review

“Excellent Service”

Jane S.
1/7/20

Have been dealing with Onecom ever since they took over Vodafone contracts and have to say they have always been great. All the agents I've spoken to, each year I've renegotiated my contract, have been really helpful. Upgraded my current contract today with Karl Davies who went out of his way to get me a fantastic deal. He was not only friendly and polite but very patient and proactive when I pushed for the better deal!

Top Critical Review

“Preying on the elderly”

Mel S.
1/2/24

OneCom are taking my elderly dementia ridden Dad to court to pay £1000 fine for cancelling his contract a few years ago because the broadband hardly ever worked. OneCom customer service was non existent and no one would fix the problems so he had no alternative but to switch providers. Shame on you OneCom preying on the vulnerable with your dodgy contracts and shoddy service. See you in court!

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

karl davies (55) customer service (69) sim card (15)
Thumbnail of user karenr546
1 review
1 helpful vote
August 20th, 2019

I spoke to Karl Davies today to upgrade my mobile. He was very helpful and knew what he was talking about. Made the process very easy.

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From the business

Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.

Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.

The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.

Company Representative

Thumbnail of user amyr84
Jake B.
Customer Relations Manager
Typically does not respond to reviews

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