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OmniTechSupport has a rating of 3.88 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems, and several times. OmniTechSupport ranks 389th among Tech Support sites.
Proactively asks for customer feedback
Joe, Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails. The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla. You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together. Thanks again for you help. Frank Thomas
I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.
I cannot express how much of a relief it is to be able to get high quality, professional help when my computer has a "bad hair day." Omnitech staff are always courteous, knowledgeable and most of the time it only takes one phone call to get the job done. It has never taken more than two phone calls. This service makes me feel that my computer is well protected in a world where there are many who would like to get into my data.
I think Omnitech support is okay - at least they have saved my computer from a total crash. I have some questions about them because of some "third party" charges I got at the same time I "bought" their plan. Also have questions about their plan as I was told I would never have to buy another plan - but today I had to renew my plan to the tune of another $400 for 2 years. That is not unreasonable, but I don't remember them telling me my plan would expire in 6 months. Otherwise, I think they are good.
The tech will work with you as long as it takes to resolve you issue. I have on occasion been on the phone with a tech for 4 Hr. I bought the service to help my mother keep her computer in good working order. The one thing I would have the company work on is working with older person. Speak slower and give clearr step by step instruction. I had to do a 3 way in order to interpet what action my mother needed to take. This is a good service for kids helping their parents keep the computers working.
Omnitech employs knowledgeable techies, reasonably priced products and services, and affords me with a pleasant experience every time I need help.
I am very satisfied with the knowledge of the T5 techs and their ability to assess problems.
Tech 419
So far the the service has been great, tech has been working on my computer for a few hours and now i am getting some results, thank you for the service. F
Anthony has been marvelous with getting my computer up and running. Even seems to be running faster than it was previously.
It's great having this because if need help I can call them.
I have been dealing with m y computer issue for 4 days and 4 1/2 hours later, without success. My last contact before, demanding a refund of my $199, was with Frank, who successfully remedied my problem. I wasted 4 1/2 hours of my life and I feel I should be granted a portion of my payment. Frank did the job!
My problem was resolved immediately by Joe. Thank you
Cindy, 503, has always been very courteous, helpful and knowledable when assisting me.
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OmniTech Support is BBB Accredited Business since 07/11/2006.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
OmniTech Support has been a provider for online tech support since inception in 2001, and has risen among the ranks to be one of the top tech support companies available. We've helped over 50,000 individual clients with their technical support issues each year, and we have been growing at a steady rate. We don't just offer simple tech support, we enable remote access and allow the customers to watch each and every action that we take to solve the issues you may be facing. This is helpful for many reasons including the advantage of a bonus education on how to resolve the issue yourself. This in itself can be a huge value when you evaluate the cost of the technical support itself. It can save you a lot of money in the future, and our customers can vouch for that!
We want to take this as an opportunity to extend our sincere thanks to Ms. Judy Bentivegna for her time in reviewing our service, our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.
As per Ms. Judy Bentivegna’s request, on September 17,2014 we have issued a partial credit of $49.99 back to her card and also sent an e-mail with complete transaction details. The customer could have seen the refund credit within 2-3 business days, however some banks have different policies and it might take a maximum of 8-10 business days to reflect the credit. Below are the refund transaction details:
Transaction Approved.
Transaction ID: 2409663886
Refund Amount: $49.99
This customer contacted us on September 09,2014 with an issue “Reset the password of alternate computer Windows 8”, and paid $199.99 to fix the issue. The issue has been fixed and that was confirmed by her. Some issues are more complex than they appear to be, as they may be related to other issues. We are glad that we were able to solve her issue and again, we want to thank her for the kind words about our Senior Technician, Frank.