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OmniTechSupport has a rating of 3.88 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems, and several times. OmniTechSupport ranks 389th among Tech Support sites.
Proactively asks for customer feedback
Joe, Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails. The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla. You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together. Thanks again for you help. Frank Thomas
I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.
Two weeks ago I required help to correct a msg on my computer which kept popping up. After many attempts it was finally removed but then "Ace," the tech who was helping me tried to sell me an extension of my contract. I said I would have to think it over and Ace said it was only good for that offer. When I did not accept he became very abrupt and did not respond to my second request and hung up. That certainly was the wrong way to treat a customer. Virginia M
Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
They do a good job of repairing my computer. And are friendly about it. Answer all my question also.
I did use OmniTech and they did fix my computer as asked to do. It did cost me an arm and leg then about 5 or 6 months later I started getting calls telling me they were getting warnings about hackers getting in my computer and wanted me to buy a service plan. The plan they wanted to sell me was a lifetime service. I have no complaint other than getting calls from the tech, but here is my problem how and why are they monitoring my computer and can they see all I am doing? They wanted me to go to CVS and buy a Red dot thing to pay them. This sounds sketchy to me. Joseph Acosta
I'm very happy with the product which has kept my machine free of malware & other nasty stuff, so I renewed it today
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OmniTech Support is BBB Accredited Business since 07/11/2006.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
OmniTech Support has been a provider for online tech support since inception in 2001, and has risen among the ranks to be one of the top tech support companies available. We've helped over 50,000 individual clients with their technical support issues each year, and we have been growing at a steady rate. We don't just offer simple tech support, we enable remote access and allow the customers to watch each and every action that we take to solve the issues you may be facing. This is helpful for many reasons including the advantage of a bonus education on how to resolve the issue yourself. This in itself can be a huge value when you evaluate the cost of the technical support itself. It can save you a lot of money in the future, and our customers can vouch for that!
Mr. Acosta is a former customer of ours and he was unfortunately contacted by a scammer posing as OmniTech Support not us. We have not had contact with him since September 04,2014, but it is obvious that scammers posing as OmniTech Support have. Legitimate companies like us write refund checks or issue electronic credits to our customers' banks. We do not use such Red Dot, Green Dot Money Pak, or XOOM payment systems, we used a reputed & secured payment system.
OmniTech Support did not contact Mr. Acosta after September 04,2014 when he contacted us last time, initially with an issue: "Virus removal". He paid
$249.99 and signed up for the 6 months service plan, plan is active through March 03,2015.
It wasn't OmniTech Support who called Mr. Acosta. We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are an existing customer and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact we send an email out to our customers that we will never contact them that there is something wrong with their computer and if someone does then you can know that they are scammers
It's a numbers game for these scammers. In this instance, they are just guessing you are an actual OmniTech Support customer. Even if they are right only 5% of the time, it pays out for them, as their calls are typically cost-free Skype calls. That's why you will see they are calling from an unlisted number. Please understand that no one can diagnose, there is something specifically wrong with your computer unless they have direct physical or customer-granted remote access to it. Mr. Acosta and others who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.
Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don't even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.
To educate our customers, in fact, we sent an email out informing that we will NEVER contact them stating there is something wrong with their computer and if someone does, then you can know that they are scammers. OmniTech Support is a trustworthy company that always tries to meet our customers'
Needs and we seek to resolve any issue or confusion quickly.