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OmniTechSupport has a rating of 3.88 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems, and several times. OmniTechSupport ranks 388th among Tech Support sites.
Proactively asks for customer feedback
Joe, Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails. The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla. You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together. Thanks again for you help. Frank Thomas
I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.
This is a quote they give every negative review
"That's why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time."
http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-service-and-repair/omnitechsupport-in-los-angeles-ca-*******
BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business's file.
OmniTechSupport has No Rating on the BBB website.
I had a problem with unsolicited pop-up windows. I tried everything and finally went to Microsoft site to download another copy of IE 11. That didn't work either. What I thought was the Microsoft Help Desk was instead Omni Tech Support. After 11 hours (really!) and $279.99 later my problem is fixed and that's why I gave it 2 stars. But the real issue is their technical knowledge is really not worth it. They did exactly everything I did, and the reason it took 11 hours was the software that they installed (Advanced System Optimizer) performed an entire optimization of my system. This s/w is worth the price ($29) and it removed 262 junk files, 1457 spyware, installed 15 drivers, and fixed 22 registry files. The only thing they did different was they finally uninstalled Google, Ask, and MySearch. The first 2 hours with Omni Tech Support was wasted on trying to sell me their on-line support for 2 years for $299, then they brought it down to 1 year for an extra $50. I finally got the $279.99 package for 6 months and the Advanced System Optimizer for 1 year. I will renew ASO after a year. It's worth it. But, we ware of on-line support services -- especially Omni Tech Support!
I've had similar experience with this company. One thing I want to address is in one of Omnitech responses they state Microsoft does not refer customers to them. That is not true. I called Microsoft and Microsoft gave me their number and told me they serviced their issues.
We would like to state for the record that we are a Microsoft certified partner. What this means is that we have the requisite number of Microsoft Certified Technicians on staff, and we have gone through the certification process as an organization. We do not advertise this on our website and Microsoft does not refer us customers, and the support we provide is third party support for all computer and peripheral issues. We are not part of Microsoft and they do not refer anyone to us and we do not say we are part of them.
With regards to the issue of people thinking that we are Microsoft, we simply do not understand it. We clearly identify ourselves in every customer contact. By the time someone becomes a paying customer they have seen our trademarked branding at least 13 times. We have an IVR that answers every phone call with “thank you for calling Omnitech Support”. Every single agent that answers the call greets the customer also with the name of our brand. If anyone doubts this, just call us. We have a strict compliance team that ensures that not only if someone directly asks us if we are Microsoft we must correct them immediately, but even if someone merely makes a statement that it could be inferred that they are under that impression, we affirmatively correct them immediately. This is an offence that we fire for on the spot if is not followed. It happened once a few years back, and we called the customer, apologized, immediately offered a full refund, and offered to fix the computer for free.
Over the last 10 years we have successfully resolved many thousands of issues in our work on behalf of Sony and with many small businesses. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Gain trust and grow your business with customer reviews.
OmniTech Support is BBB Accredited Business since 07/11/2006.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
OmniTech Support has been a provider for online tech support since inception in 2001, and has risen among the ranks to be one of the top tech support companies available. We've helped over 50,000 individual clients with their technical support issues each year, and we have been growing at a steady rate. We don't just offer simple tech support, we enable remote access and allow the customers to watch each and every action that we take to solve the issues you may be facing. This is helpful for many reasons including the advantage of a bonus education on how to resolve the issue yourself. This in itself can be a huge value when you evaluate the cost of the technical support itself. It can save you a lot of money in the future, and our customers can vouch for that!
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
When a customer contacts us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”
We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.