• Omaha Steaks

Omaha Steaks

Overview

Omaha Steaks has a rating of 3.92 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Omaha Steaks most frequently mention christmas gift, dry ice, and high quality. Omaha Steaks ranks 3rd among Food Delivery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 74.3%
Positive
306
Neutral
11
Negative
95
26
See all photos

What reviewers want you to know

Positive highlights

  • The extras from Omaha Steaks were a perfect addition.

Critical highlights

  • Very misleading advertisement and poor customer service.
  • Frustrated, I called again and found out the egift card was sent to my nephew which I did not want!
How would you rate Omaha Steaks?
Top Positive Review

“Smooth Sailing! Great Product”

Lynn H.
2/28/24

We bought the ham for our party because, when I Googled for "the best baked ham" we could buy online, Omaha Steak's Durok Boneless Ham came in #1 or at least in the top 3 from pro reviewers, and the price was reasonable. The online process is well-developed and the ham in indeed very good (though a tad too salty, in my opinion). Several guests wanted to know where we got it! We'll be back for more!

Top Critical Review

“Not good”

Richard D.
1/6/24

Though the bacon wrapped filets were very good all the other meets were very tough and after spending this amount of money I would think they would he using better quality meets! The potatoes and apple tarts were a good Addition but did not make up for poor quality of t h e meets! Will not buy again and will make sure I tell everyone I know how disappointed we were!

Reviews (517)

Rating

Timeframe

Other

Reviews that mention popular keywords

omaha steaks (117) customer service (57) gift card (15) pork chops (16)
Thumbnail of user kevind2423
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Still waiting for our Omaha delivery scheduled to arrive on January 13,2024. No contact from Omaha regarding any delay, no update other than to say shipped with January 13 expected arrival on the 13th, Omaha web site said the same thing.

Finally after struggling through the suggested help sites could find no way to track the order to confirm if it was late or stolen off my porch!

Finally found a contact number and was told it would arrive on Tuesday 4 days late. Not a great experience, hopefully it does get here so I can stop checking to see if maybe it's here

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We dropped the ball on this one. Sorry your shipment was late, but if you DM us we can make this right. Can you please send us a message to custserv@omahasteaks.com with the subject line "SiteJabber" so can look into this. We look forward to hearing from you.

Thumbnail of user kellyannr4
1 review
1 helpful vote
January 15th, 2024

I received filets among other items as a Christmas gift.
The filets had silver fat all throughout them. I couldn't even chew it. I will never order from Omaha again. I sent my brother the same package and there's where the same way. What a disappointment. I would've gave them NO STARS!

Quality
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Omaha Steaks is committed to providing our guests with the best steak experience in the world and this is not it. Please send us your information via private message to custserv@omahasteaks.com with the Subject Line "SiteJabber" so we can make it right. We look forward to hearing from you.

Thumbnail of user blackstoneconstruction.ryan
1 review
0 helpful votes
February 18th, 2024

DO NOT BUY! I've been hearing about Omaha steaks on the Bob and Tom show for years and years. Obviously Omaha steak spends a lot of money to advertise their products that are a terrible deal and the customer pays for it! Look at the ratio of five star reviews to one star reviews. The one star reviews are catching up to the five star reviews. The reason for this is there is no value in these products. And once you buy Omaha steaks will relentlessly market you. BAD DEAL!

Products used:
Bacon wrapped filet, chicken, hot dogs, crappy sides

Service
Value
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Quality
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no. So sorry to hear about your experience. Can you please send us a message to custserv@omahasteaks.com with the subject line "Site Jabber" so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user karenl4142
1 review
2 helpful votes
January 5th, 2024

A gift so excited to try these for the first time. Bacon wrapfilet were so tough. How disappointing!

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of our Bacon Wrapped Filets. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user crashh1
1 review
0 helpful votes
January 16th, 2024

Miss use of my personal information. I have sent them emails asking to not spam and blast me with there advertisement. They will not stop! I bought Omaha Steaks for a Christmas gift. It's not for me. I gave them the information trusting they wouldn't use it. Your not buying a stake. Your opening the door to the wonderful world of telemarketing! If anyone finds the Unsubscribe please let me know!

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We’re sorry you don’t want to receive any more emails from us, but luckily, we make it very easy to unsubscribe! All you have to do is scroll to the bottom of an email from us and find the link that says “unsubscribe.” Click that link and we won’t send you any more marketing emails. You will still receive emails regarding your orders. If you have any issues unsubscribing, please don’t hesitate to send us a direct message with your email address so we can ensure you’re removed from our list.

Thumbnail of user billb2278
1 review
5 helpful votes
December 16th, 2023

I placed my first order and was lied to from the start
They said the order would be delivered by 12/13/23 which I thought wouldn't happen. It was then updated to 12/15 now amended to 12/27. They are a very hard sell!
First $19.00 for shipping unless you sign up with them, so a $99.00 as advertised turned into $129, I could live with that but if you want a card included as a gift that was another $19.00. I send their tons of emails to junk. Never again! Order from Costco, they are honest

Tip for consumers:
I would give no stars if possible

Products used:
Steaks and chops

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message so we can make it right. We look forward to hearing from you.

Thumbnail of user robbyr51
1 review
0 helpful votes
February 18th, 2024

Firstly You're forced to buy preset "packages" and quantities, secondly and most importantly because wasn't forced to buy of course but the quality of the steaks at $28+ ea were on par with bargain freezer section of The local grocery, very dissatisfied and at $130.oo

Products used:
Steaks

Service
Value
Quality
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

So sorry to hear about your experience. This definitely isn't the experience we strive for. Can you please send us a Direct Message to custserv@omahasteaks.com with the Subject Line "Site Jabber" so we can make this right? We look forward to hearing from you.

Thumbnail of user dorothye328
2 reviews
1 helpful vote
January 6th, 2024

We got 2 pounds of king crab legs and they were terrible. Don't waste your money. We had snow crab from Costco that was 500x better. Literally garbage. Thank God they were half off.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of our Crab Legs. We stand behind our 100% satisfaction guarantee. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user seattleke
1 review
8 helpful votes
November 30th, 2023
Verified purchase

It took me an hour and a half to place two orders. Enormous problems with every step of online ordering. Also, when I tried to pay with PayPal, it forced me to only use a credit card for the purpose. Other problems are too many to specify. Too much trouble.

Products used:
Package of steaks, chicken, hot dogs, etc.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user robinl892
1 review
0 helpful votes
February 21st, 2024

The toughest, driest pork loin chops I've ever TRIED to eat. After eating 1/2 of one, I threw the remaining chops away. Had trouble cutting them with a steak knife. I baked them according to instructions.

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We’re bummed that you didn’t absolutely love our pork loin chops, but don’t worry! Can you please send us a private message with our order number so we can figure out what went wrong and make it right? We look forward to hearing from you.

Thumbnail of user peggyr419
1 review
0 helpful votes
February 28th, 2024

First and last order for me from Omaha Steaks. Chicken Cordon Bleu is NOT as pictured on their website! These things have a full 1/2 inch of heavy breading all around--fully half the entire weight of the item, and with less than 2-3oz of chicken and almost zero ham inside. What a ripoff!

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

If you’re not happy, we’re not happy, Peggy! Our 100% satisfaction guarantee is the real deal. Can you please send us a Direct Message to custserv@omahasteaks.com, with the Subject Line "SiteJabber" so we can turn that frown upside down?

Thumbnail of user hopeb211
1 review
1 helpful vote
December 28th, 2023

Ordered Christmas package for my nephew in Alabama. Checked order, same day. Realized it was going to my home. Called immediately. I was told it was corrected. Even received a confirmation. Then I received a email a few days before Christmas telling me it was going to my home, not to my nephew. Called and talked to a supervisor, explaining my problem. Told me that a label had been made and she could do nothing to help me. Needless to say this ruined my nephew and his family's Christmas. Will not order again!

Tip for consumers:
None, I've voiced my opinion!!!

Products used:
None

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! We are so sorry to hear this...we definitely dropped the jingle bell on this one! This definitely isn't the experience we strive for. Can you please send us a Direct Message with your order number so we can make this right? We look forward to hearing from you.

Thumbnail of user loddyl1
1 review
1 helpful vote
December 28th, 2023

I accidentally typed in the wrong address (ex: 2607 instead of 2706) when ordering my steaks. UPS wasn't able to deliver them. I called Omaha Steaks and received NO HELP whatsoever! I couldn't believe it after spending hundreds of dollars on their steaks. They said it's my fault, they won't do a thing.

Value
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Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! Definitely not the experience we strive for. Can you please send us a private message with your order number, so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user michellec3634
1 review
5 helpful votes
December 4th, 2023
Verified purchase

Two items, that were purchased and listed on the packing slip, were not in the shipping container.
I've reached out to Omaha Steaks several times about this issue and they still have not respond.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user garyp1631
1 review
1 helpful vote
December 21st, 2023

Omaha steaks but they are being shipped from China. Been 6 days and still no china steaks. Get it now

Products used:
Steak

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no, Gary. We do not have product that comes from China. Please dispute the charges immediately with your financial institution. Our official website is: www.omahasteaks.com and we advise caution when encountering unauthorized sites. If you would like to place an order please let us know and we would be happy to assist you. We're here to help and ensure you have a positive experience. Thank you for bringing this to our attention.

Thumbnail of user harveyrob9
1 review
0 helpful votes
August 10th, 2023

Received an Omaha Steaks package in late June that included a package of bacon, when received put meat on freezer and later moved the bacon to refrigerator to thaw, but was there unused longer than probably thought, but when I got it out yesterday found that it was moldy, didn't think it was anything I had done, wondered if this gab been a problem!

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Value
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Thumbnail of user jgiganti
1 review
2 helpful votes
December 31st, 2023

I have ordered from them in the past and have been pleased with the service. This last order though the steaks where very tough and mealy tasting. I let them know and they did nothing at all to replace or refund the purchase. Won't shop from a company like that

Products used:
Custom Gift Assortment

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
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Quality
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! Definitely not the experience we strive for. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user albertoc232
1 review
0 helpful votes
November 3rd, 2023

Beef is all filler. Meat balls and hamburgers are very bad. Beaf wellington is worse. Chicken fried beef steak are not edible. How do you keep selling this bad meat. I need a refund. Horrible stuff.

Tip for consumers:
More reviews

Products used:
None

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user barryc561
1 review
1 helpful vote
January 1st, 2024

Glad I received these as a gift and didn't buy the $100 package, had filets last night.so tough we couldn't even chew them! Save yourself money and buy meat from your local grocery. The WORST meat I have ever tried to eat. Ended up throwing them out.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

Oh no! Definitely not the experience we strive for. So sorry to hear you weren't a fan of the filets. Can you please send us a Message with your order number, so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user katherines1261
1 review
1 helpful vote
December 26th, 2023

I placed my order to be delivered on December 23rd to my son and daughter in law as a Christmas gift. My CC was charged but they did not receive the order on December 23rd. I emailed the help line with no response. I called the customer number and waited on hold for nearly 20 minutes to finally be told it was their mistake and the order will arrive on December 30th. I am extremely disappointed with the customer service and will not be doing business with Omaha Steaks in the future.

Products used:
None. We did not receive the product.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We dropped the jingle bell on this one. Sorry your shipment was late. Can you please send us a Private Message with your order number so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user cindylwood78
1 review
1 helpful vote
December 15th, 2023

First time order. Had 3 items missing. Everything is so TINY and THIN! I could have bought better and bigger at my store! Wont be ordering again.

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Shipping
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Quality
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message so we can make it right.

Thumbnail of user christymckinnon17
1 review
1 helpful vote
December 26th, 2023

I was ordering a 89.99 special from a TV ad on 12/12/23. This special was for four steaks, four pork chops, four hamburgers, 4 desserts and a seasoning pack. By mistake I clicked on a screen that was for Rib eye steak. I thought it was an option of the special. It was not. It was for only 4 steaks. I called the customer service dept and talked to a representative. She told me there was nothing that could be done because I had placed the order on line. The three items I thought I had ordered were three Christmas gifts. My family did not receive the gifts I had meant for them. I'm very unhappy with Omaha Steaks.

Products used:
One order of steaks that was delivered to my son had been opened and the steaks were thawed and had to discarded. We reported to Omaha Steaks. We were told that we would receive a replacement but it has been almost two weeks and we haven’t received the replacement.

Service
Value
Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

So sorry to hear about your recent experience. Can you please send us a Direct Message so we can look into this and make this right? We look forward to hearing from you.

Thumbnail of user lorah101
1 review
0 helpful votes
July 26th, 2023

I just recently went to the Mansfield store and purchase over $300 worth of product. My mistake for being a first time customer in spending that much money but I always do it with the name Omaha steaks. It would be delicious however we have cooked up some burgers they were horrible no taste whatsoever. No wonder why they gave away 12 free burgers when you buy one of the package deals And with me being a first time customer oh you can add this on for this much money and that on for so much more money well like a fool I did the steak tips were so tiny that probably a baby could eat them and not even choke that's how tiny they were. I have not tried any of the other stuff yet like the pork chops the hotdogs, the ribs, the chicken, the meatballs, and everything else that I have purchased if there's anything like the first two items that I bought I will be very disappointed. Just think to spend that much money and the food is horrible over $300 and I probably will not be back.

Tip for consumers:
Just very disappointed in the amount of money that I spent and how horrible everything was

Products used:
I have not tried everything yet, but not even sure if I want to after the steaks tips in the hamburgers were absolutely horrible

Service
Value
Quality
Thumbnail of user p.k
2 reviews
12 helpful votes
November 28th, 2023
• Updated review

Buyer beware this company promises free hamburger for buying a steak selection but never sends it. When I called to ask when they will ship the burgers they said that they won't be sending them. I asked for a Partial refund and they never sent it either.

Products used:
A few steaks but not all of what I ordered

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Value
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Buyer beware
December 31st, 2021
• Previous review

Omaha steaks has lost their respect, they have become a rip-off. I ordered a package of meat and did not get all that I paid for. I called to find out when the rest of the order would come and customer service said they will not be sending it. Then I finally got a full time customer service representative that said she would send me 30.00 dollars back, it never came. If you order from them you might get some of your order. No quaranty.

Tip for consumers:
Don't fall for their promotion it is very expensive

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Value
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Quality
Thumbnail of user jackiep478
1 review
0 helpful votes
January 22nd, 2024

I have put in three orders and the first one was delayed but it was near Christmas so I thought that was probably normal. Second order was in the summer when it was hot and they left the order on the truck when the freezer went out so they put in a new order but then delayed the shipping a second time but would not tell me why. Orders are only on freezer trucks while on an Omaha truck. Once the order is transferred to UPS or FedEx, it is NOT on any kind of cooler truck and your meat is just out in a styrofoam cooler. Third order was in January and it was delayed, then they duplicated it, cancelled the duplication and then delayed again. I just cancelled the order. Not worth the hassle.

Products used:
Just returned the entire order

* Omaha Steaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user daniellej567
Danielle J. – Omaha Steaks Rep

We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message to custserv@omahasteaks.com with the Subject Line "SiteJabber" so we can make it right.

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From the business

Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.

Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.

Company Representative

Thumbnail of user daniellej567
Danielle J.
Typically responds within 4 days

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