I ordered a belt which I had tried the original on in a store. Their site says you will receive your order within 30 days, but I waited over 60. When I first asked when my purchase would be shipped, they sent only an automated email about my 'dress'. After many emails, the last 2 were not replied to but the belt turned up. I had been assured it would be 90-95% close to the original but it was not even 50% close as it was 2 inches wide when the original is 1 in wide! There was also a join in the middle of the belt that was noticeable.
I have emailed repeatedly but get no response. I am very angry at having wasted my time and money on this service. Stay away from oliviabridal.com !!!
This website promises making your dress dreams come true but they certainly did not. I ordered a dress for around $300 with expedited shipping. I had to use a company called payworks based out of China to complete the transaction. I never received an update on the dress. When I called 2 weeks later they told me the dress was about to be shipped. Called a few days later and got the same response. When I asked for a refund they said they can only return 70% even though their website says only 10% will be charged. I spoke to a representative and still have not received a resolution. I still have an open dispute a month later. Stay Away! Don't ruin your wedding day working with this company.
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