• Old Navy

Old Navy

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Overview

Old Navy has a rating of 2.19 stars from 758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Old Navy most frequently mention customer service, credit card, and business days problems. Old Navy ranks 114th among Discount Clothing sites.

  • Service
    129
  • Value
    116
  • Shipping
    108
  • Returns
    95
  • Quality
    107
Positive reviews (last 12 months): 10.6%
Positive
7
Neutral
1
Negative
58
78
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service and I was able to get through to them on the phone with no hassles.

Critical highlights

  • No one can give me a reason why my return was denied for store credit.
How would you rate Old Navy?
Top Positive Review

“Top manager”

Daaiyah J.
3/9/24

I want to give the lady in Wynnewood pa a good review. She has very good customer service. I am big on customer service. She is very sweet.

Top Critical Review

“Delivery”

Rachel Y.
3/18/24

Horrible when they deliver to wrong house and then customer service refuses to listen and says it's not due to be delivered yet! So instead of checking status of delivery and checking photos from courier that clearly show it was delivered to wrong address,They decline to contact courier and arrange for pick up and delivery to right address. Company is to cheap to pay for a decent courier. I will never shop here again! Pure garbage service!

Reviews (758)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (152) store credit (9)
Thumbnail of user christineg1733
1 review
0 helpful votes
August 19th, 2023

Fit and quality and style perfect for me an 80 yr old grandma. Easy to find plenty of space. One slight complaint. Some workers are rude but most are really helpful so can be overlooked

Service
Value
Quality
Thumbnail of user elizabethg1777
4 reviews
3 helpful votes
June 1st, 2022

I order in your store clothes for the whole family. The quality of clothes is very happy. Very grateful to you.

Thumbnail of user julesb61
16 reviews
10 helpful votes
September 30th, 2020

I ordered some dresses for my daughter. They said it will reach in 5 to 6 business days, but I couldn't receive my full dresses. I got half of them. Still waiting for the rest of the dresses. I am trying to reach customer service, but they didn't respond.

Thumbnail of user wendellc12
23 reviews
77 helpful votes
April 9th, 2017

I can be a snobby shopper about certain things, but 80% of my jeans are from here. They have a great selection of styles and washes, and the fit is great for me and many body types. Also, I'm super tall and most of the jeans and some other things are available in short, regular, and tall sizing. Also, if your patient, there's a good chance that what you want will go on sale.

Thumbnail of user elisabethh42
4 reviews
6 helpful votes
July 11th, 2020

Kids clothes are affordable good quality and last a long time. I often shop oldnavy as its easy safe, and good customer service overall.

Thumbnail of user chelseao8
7 reviews
17 helpful votes
July 2nd, 2018

I love Old Navy, and feel like I get great deals throughout the year as a card member but I feel like their essentials like t-shirts and tank tops have really gone down in quality over the last few years. They took the built-in bra out of their tank tops, and they were my favorite! It's the same with t-shirts. Any time I try on t-shirts the same thing happens, color or white. The material is just so thin! Other things I've ordered like shoes and dresses have been awesome though, no other problems!

Thumbnail of user larainestern
1 review
1 helpful vote
July 14th, 2023

The bathroom in the Aventura Old Navy has lights go on in bathroom by a movement detector when you 1st walk in. But then the light goes our after 1 or 2 min. While you are in the stall. It leaves you in the dark until you xime out of the stall. Bad set up.

Products used:
I could not find my size

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurad129
6 reviews
30 helpful votes
October 23rd, 2017

The store I frequent always has some amazing clothes at really affordable prices. You can purchase items for the whole family. They also have a good return policy.

Thumbnail of user veronicas39
40 reviews
181 helpful votes
January 10th, 2016

I bought some yoga pants online. They were already on sale, and with a coupon I had the total price went from around $20 to $8. Quality was good and the pants were true to size. Shipping took a teeny bit longer than I'd expect but I'm very satisfied overall.
Great place if you need a new shirt or pants and aren't picky.
But the BEST thing is that you can return items bought online to a physical store for your refund/credit/exchange.

Service
Value
Shipping
Quality
Thumbnail of user joyw100
1 review
0 helpful votes
November 22nd, 2018

Good quality and prices, deliveries are usually pretty quick and the clothing quality is excellent. On of my favorite stores, but not perfect just yet.

Thumbnail of user anthonye413
2 reviews
2 helpful votes
July 17th, 2020

I ordered 3 pairs of pants and they all came and they were nice and fit well. The coolest thing was that I did the free shipping option and they delivered my order 9 days before that date. I received my order on the 14th instead of the 23rd. But what if I was not home and was expecting it on the 23rd, that would be bad right.
My order was exactly correct. I have no complaints.

Thumbnail of user brendal88
6 reviews
1 helpful vote
November 11th, 2017

Old navy offers fashionable clothes at affordable prices. My complaint is that sizing always seems off and I tend to need a full size smaller than I wear at other retailers. However a pair of jeans may fit in as size 12, but then in khakis I may be a 16, makes it hard to order. Old navy does offer free returns so I can't be too upset, just wish clothes were true to size and consistent.

Thumbnail of user kyotok1
2 reviews
0 helpful votes
August 10th, 2019

Old navy website has tons of items to choose from with great deals and affordable pricing. Get clothing for anyone for any occasion.

Thumbnail of user carolh177
2 reviews
2 helpful votes
November 21st, 2017

My go to for affordable work out clothes. The materials and fabrics hold their shape and they offer a variety of flattering fits

Thumbnail of user tanyong
14 reviews
25 helpful votes
March 21st, 2018

It's been a while since i shop Old Navy over the holidays i ordered some jeans and 2 shirts to my surprise the quality is great the jeans are a keeper and the shirt quality is a great quality I am now a customer again. Please do not slip on the sales they always have sales very cost effective and budget friendly. I did have an issue with delivery and customer service was very helpful she reordered my item had them delivered.

Thumbnail of user albinai2
3 reviews
0 helpful votes
April 27th, 2018

I could probably go into sales for you. It's really wonderful. I am really satisfied with my OldNavy.

Thumbnail of user marzenab2
2 reviews
0 helpful votes
August 14th, 2019

After visiting several websites, finally I found many beautiful clothes on this website. I love its varieties and I am happy that after ordering some of them, they would arrive at the same time. I haven't purchased yet, but I am going to.

Thumbnail of user kearyw
12 reviews
40 helpful votes
February 16th, 2017

Love the value and style. Great place to go if you want to look trendy but yet conservative at a good price.
I just wish they were open in more places. Especially places that are in more solidly middle class neighborhoods or more minority ones.

Thumbnail of user islandg1
Lesley d.
5 reviews
7 helpful votes
October 14th, 2017

These aren't high quality items but the sale prices are really incredible. I've bought a pair of leggings here for 2$ that are super comfy, wash well and look really great! Great for those new items you want to add to your closet without paying too much.

Thumbnail of user joshc58
7 reviews
32 helpful votes
April 10th, 2016

They have pretty good prices and a variety of clothes. I like their sandals for the summer when you're at the beach, because they're pretty inexpensive but seem to be pretty durable.

Thumbnail of user captt3
2 reviews
0 helpful votes
October 16th, 2017

Love this store. Living in Florida we live in shorts. Old navy shorts are a great value. The only reason the 4 stars instead of 5 is the variance of sizes for the same product.

Thumbnail of user johans89
4 reviews
0 helpful votes
February 16th, 2022

I like the clothes, the pants are of very good quality. I also like the t-shirts a lot. The best thing are the promotions and discounts. The shipment takes a little longer but, for me, it is worth it for the excellent quality of the clothes. Just fix the late shipping problem, please.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucyc33
30 reviews
6 helpful votes
January 18th, 2021

I like Old Navy but they don't carry an impressive selection of plus sizes for women. I really only buy their flip-flops in the summer. However, sometimes the flip-flips wear on the bottom where the strap hits the underneath of your foot and causes a callus. That problem I've had for quite some time. But their deals on flip flops over the years have been good.
Unfortunately I can't buy my clothes here.

Thumbnail of user aridiaf
3 reviews
0 helpful votes
November 29th, 2017

Old navy has very nice things but they never have the right sizes for people. Something that would be a large they mark it as a small

Thumbnail of user isajob
11 reviews
16 helpful votes
June 21st, 2016

Old Navy offers pretty good value and cute looking clothes for casuals. Great for my teens too.

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About the business

Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

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