Old Navy

I was missing an item in my order. I literally had to call customer service to notify the item that was missing. I was told that the item was damaged. I did not receive an update through email. Lack of communication.

I ordered 4 pairs of jeans for myself and a 3 pack of shirts for my 8 month old. The jeans were discounted to $9 each. The package got delivered to my post office. Upon arrival, the package was opened. I pick it up from the PO, not noticing the opened package. The package had no shipping label and had only one pair of jeans. Customer service refunded me the money, but I was told that they currently don't ship but a message would be left on my account to ensure that I get the same price for the items if I do buy again…

So why is this an Old Navy problem and not the shipping carrier's? Because the seal was never ripped off of my package… the piece of plastic
that you rip off of the adhesive that is then stuck to itself to close the package.

TLDR - customer service was helpful, but I wouldn't order online again since people don't know how to properly seal packages

I placed an online order containing 11 items over a month ago and of those items, only 2 arrived. 9 items were shipped with no ups update since the 19th of May. Ofcourse I attempted to file a claim with ups and wasn't able to do so because the "sender wouldn't allow" it. I've sent numerous emails and made countless phone calls to old navy's customer service and to no avail. I'm disgusted with them and will not purchase any thing from them again.

I recently bought $20 worth of masks for my elementary students to wear in school. What a waste of $50. The masks are too thick, restricting breathing, and they are rough, far from soft. And they wash terribly, ending up in a ball needing to be ironed! They are not returnable so I'm out a lot of money for unwearable masks. Tried to be helpful with my students and got burned by Old Navy,

Old Navy, shipped my Christmas gifts though, Laser ship. They delivered my presents to the wrong address. They left my presents at a house, where drug addicts live. And they won't help me, I called them. I can't believe this, we spend so much money, now we will not have presents under the tree.

I love this, is so perfect. I understand all ok. My name is claudia Vilela and i am from Peru, i have 26 years old and i love paint and reas Online

The Old Navy Men's Clothing has great styles, great prices and most importantly, comfortable clothes. I love when my clothes fit perfectly and are comfortable to wear. If you're looking for something new to add to your wardrobe give this place a shot.

The clothing here is bland, uninspired, and just meh. However, you can usually find some good deals and nice prices.

I have just received a delivery and an item was missing even though the email claimed that the order was complete. I called customer service and waited an hour and then hung up. I called back later and I've been waiting 45 minutes, still no answer.
I won't be ordering again.

I like some of their clothes and even have some items I've been wearing for years. It's really hit and miss with them online. Some shirts have necks that are too low. Bottom line I stopped buying from them due to the trouble it took to find clothes that looked cute and worked. Their prices have gone up and that's very unfortunate.

I used to love this store, now I just like it.
While many people may try to deny this obvious fact, the sizes have increased and are no longer true to what they state they are. For example, I used to fit in a 2 for their skinny jeans, now a 2 is a bit big for me around the waist, something that I never had an issue with before they started their size inflation. Along with skinny jeans, I cannot find a single pair of decent fitting shorts except for the young girls size 14, which is sad. Yes, even the 0 in short size is way too big for me.
Along with their sizes getting inflated, the material for many of their clothes has gone downhill and feels cheaper to me. I have been shopping at Old Navy for about 7+ years now so I've lived through the changes the clothes have experienced, very few for the better.

The only product line that hasn't been messed with yet is the Old Navy Active line. I am able to fit into all their Active clothes and have no issues with either the quality or fit, something I can no longer find in their regular clothes. Along with the clothes be nice the prices are very fair and if you wait for a special you can get sports clothes for a steal.

The Old Navy sandals are as always, very cheap and come in a wide range of colors. Wait for their $1 special where sandals are a $1 each, an amazing deal you can't miss.

Although there aren't as many shirts that I like, Old Navy shirts are for the most part, still cute and fit okay. While the sizes have increased to the point where a small is a bit big on me now, the shirts fit me a lot better than their shorts ever will.

Overall, their clothes are okay and the prices are okay for the quality you get. The Active line is their best line right now though.

I love Old Navy stuff, but I usually do better in the store than online. I find that I usually get better items at better prices that way.

Prices could be better. I hate when they keep things showing that are not in stock currently.

Old navy does have decent sales, just check the quality. I don't want a thin see through t-shirt even if it is just 5.00

One of the oldest clothing brands. Owned a few T-shirts from ON for years. Good quality, but the designs could do with improvements

Old navy commercials are amazing, but their products are mostly "meh". Good prices, but very similar quality and style as you'd get at Walmart or Target. Very basic clothing.

I've shopped at Old Navy since I was in high school, so 20+ years. I like their cheap prices & sales. Their quality definitely leaves a lot to be desired. But being I only buy with sales & discounts I don't expect the highest quality & I'm ok with that. I mainly just shop at Old Navy for basics anyway.

My main complaint is their sizing now. Over the years their sizes have absolutely become extreme vanity sizing & it makes shopping there a huge headache. My size hasn't changed in 20 years. I'm a medium top - period. Every single other store & brand, I'm a medium.

I made a huge order a few months back when they were running major sales & clearance. I was so excited to get all these clothes for such a great price. I tried everything on & totally shocked at how HUGE everything was!

All of the medium tops definitely fit at least like a large if not an extra large. I had to return everything & was super bummed because the sales & clearance items were all gone.

If you haven't tried on recent Old Navy clothing, I would recommend actually going into the store & trying on tops & bottoms in different styles to figure out what size you'd wear at Old Navy. If you have to order online, order different sizes & return the ones that don't fit.

They always have good sales and good prices, but you have to catch the sales. I do not frequent this store because their clothing is not the best quality for what they charge.

I have shopped at Old Navy on and off over the years for myself and my family. The clothing typically has an odd fit; if it does fit well, it usually doesn't after the first watch. Everything looks really nice but it usually ends in disappointment.

I bought a lot of items from Old Navy online. I received after that email after email about their sales. I also received emails claiming I had earned some Extra money to spend, but when I went to spend it the catch was I had to spend $50.00 more to receive the $10 or $20.00 I supposedly had earned. I don't like doing business like that, and Old Navy can kiss me and my money good bye...

Wonderful quality jeans. Other items are cheaply made but very inexpensive and will last a season if you want something on trend that you don't need to last. But all of my ON jeans have lasted many years, love them. Five star jeans.

I've found some great stuff here and prices are good but quality is a hit or miss. I've have some things last a while that I didn't expect, but then things that should be more durable fall apart really fast. You just never really know how it'll hold up till you buy it.

Easy, simple and comfortable clothing along with good customer service. I have to give Old Navy a solid three stars! This is pretty good considering that the quality of the fabric often disappoints. The sizing is great and I love how they have regular, plus size, petite and tall. If only all clothing companies would offer such sizing. The sizing is true-to-fit as well. Customer service is all around good, at the store and by delivery. My only complaint really is in the quality of the material. I wish Old Navy would continue providing practical styles, good pricing, and customer service and step it up in the quality of the product. I find that after a few washes the clothes lose their luster and they end up becoming my stay-at-home clothes. I have an enormous pile of Old Navy stay-at-home clothes, that it would take me an entire lifetime and than some to go through it all, if I never bought another piece again! I am a frequent Old Navy shopper and judging by the quality of the fabrics, Old Navy wants it that way. But, I must say, I am now looking for another clothing company that will basically give me the same thing AND clothes that last (longer)!