Old Navy

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again.

Love the clothes for kids but second time the credit card has done this. I never received a bill (and yes I should have called to check), no email, no phone call yet they send me to collections after 2 months. Hopefully my score recovers, as I have 0 late payments. Called customer service, hung up on me twice. I never get store cards, will not again. So disappointed in such poor customer service.

The old navy in Meridian is absolutely disgusting. The managers were so rude and disrespectful to the customers around them. They also weren't helping their employees when they were asking for help because they were too busy laughing. I feel so bad for the poor girls who have to work in that environment. I wouldn't wish that upon my worst enemy. I plan on never coming back.

I will not recommend anybody Old Navy store.I purchased something it was buy one get 2nd 50% of but they didn't do it. I tried to explain her, cashier but she says she can't help me and I told her I'm gonna make bad review because of that.I Will never,ever go anymore in Old Navy store.

I placed an order for 17 items, the cost was around $240 after all the discounts which I thought was pretty good. I had ordered several times before over the past 6 years and never had an issue, but this time only 4 items were delivered. I sent an email as I was advised to do on the website and 2 days later I received their email which stated I would not be receiving a refund. 13 of 17 items were not received, so how could that not qualify. I just wanted the clothes that I paid for to be honest but they were not willing to help with either. I will never order from old navy again!

Old navy has 'sent' my order which was apparently delivered but never was! The tracking site doesn't give any information as to where this supposed package is and now I have seen that the tracking site they use is a SCAM! I am a single mother who tried to order clothes for her children and they have robbed me! Won't respond to my messages or provide refund. Beware

They shipped me three items. I received one of three and they attempted to make me pay an extra $20 for shipping while THEY made crucial mistakes on THEIR end by not reviewing what happened to the package. Any other company re ships as professionals. NEVER shopping here again this is disgusting. Support didn't help either. Money hungry scamming bastards.

Recently ordered a pair of Stevie skinny pants for $10. One side wasn't stitched. Didn't notice the hole until I was at a function. Very disappointing. There was no tag in the pants. Unsure if this is typical.

Shipping packaging is extremely cheap which causes missing items ON will not replace or refund. Also workers packing bags do not care if items are correct or all there! No care for customers so they have definitely lost my business!

I placed an order of 7 items 2 weeks ago and I received an email confirming that my ordered was delivered via UPS but only recieved only two items. I was charged and did not receive my renting items. I send a request for a refund for the items I did not receive. Old Navy within minutes replied denying my request. I called their customer service line to ask why. The customer service agent told me that I would need to dispute it with my bank and they will not grant my request for refund.
Its so disappointing. I will never shop here again.
They can easily look at the shipment that was sent. A single small package with one item. When I was supposed to be receiving 7 in total.
Their customer service representatives are not helpful whatsoever.

Why quit making Rockstar Skinny Jeans. Y'all hammer out something great then next thing you know oh we quit making those. Oh the infamous supply chain issue

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers.

I have spent thousands at old navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them?! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my sons first Easter and they have refused to refund me for the shirt they never sent! I have been contemplating no longer ordering because of this and can now say this has made that decision easy for me. I will no longer be ordering from old-navy, gap or any of their companies. They have scammed me and wasted my time having to keep contacting them over the same issue that I have asked them to escalate and look into their staff because this is clearly a problem. Stop scamming your customers have 2 people double check the order or put in cameras. Someone in the warehouse is stealing my stuff.

I wore these pajamas bottom all day until my daughter pointed out the Jewish candles on them! I had to burn them! I refuse to have Zionism forced on me! I am beyond upset and offended to the maximum amount!

I bought for the first and last time at old navy online. First they ship the packages with UPS which is the worst company, and then when I tried to fix the problem with the shipments the only option was to cancel the order, then in customer services they literally do not speak English, so they wrote the wrong address again, this is my 3rd time trying to fix my order and I am very bored of that.

I had 2 orders delivered to the wrong address (proof picture not my house), upon phoning Old Navy support was told they cannot do anything for at least a week because the original projected delivery date was several days latter then the actual delivery date. I talked with a rep (very hard to understand due to heavy accent) and then a supervisor with the same result even though both could see delivery status as delivered and could see the proof picture on delivery company(Fed Ex) tracking site. End result no action taking, I'm to call back in a weeks time, ridiculous.

Cancelled my $1,000 order (paid with my old navy credit card) for absolutely no reason. Instead of calling me, or sending a text for me to verify I made the purchase, they cancelled it. I needed all of this clothing to replace items from a robbery while vacationing in San Francisco, CA in which the thieves stole everything we had with us on vacation. My bank is able to send a quick text to verify purchases; why not Old Navy?!?
Many of my items were no longer available by the time the "research" department was open to verify and replace my order.
HORRIBLE customer service, Old Navy!
Do better.

I ordered some clothes over a month and a half ago there is no update on my items. It's supposed to be be 3-5 business days. I tried tracking it, it said 'we're unable to locate package' over two weeks ago. No other further updates.

Placed an order online for pickup. Received email two items were removed from list. Why if your website said they were available when I originally place the order? Then they provided a code for free shipping on the next order. Tried using the code only to find it's expired! What a joke. How do you justify misleading customers.

I bought a swimsuit for my daughter on June 1. At the beginning of July I noticed she hadn't worn it yet and asked if she still wanted it. She had changed her mind and decided she didn't like it. So I took it back to the store, brand new with the tag still attached and receipt in hand. Because I was seven days past their ridiculously small return window, I was given NOTHING. I will no longer be buying anything from Old Navy. It's not worth the risk!

Spent 52min on a customer service call today after 4 online chat attempts last night. Applied for credit card, made first online member purchase, which arrived missing an item. No offer made to send the missing item. Instead instructed me to make purchase again, although price has changed, the item is out of stock in store, and would have to purchase at higher price with shipping - despite the fact that *Old Navy* is at fault. Made a second purchase in-store the next day with my new brand credit card and the VERY advertised "New Member Offer" of 20% your first purchase within 14days was not applied. A nearly 1hr phone call with three separate customer service representatives only offered that *I* return to the store in person to have them apply the discount... that they weren't able to apply in the first place? They repeated that they weren't able to access orders made in person, despite offering to provide receipt, transaction details, email a scan etc that would GIVE those details, no help provided. Both interactions completely lacking in any real concern for the customer. I would not recommend becoming a cardmember by any means.

Placed and on line order and paid via PayPal, immediately realized that my old address was listed as the the mailing address so I contacted ON customer service immediately they said they were no able to cancel the order but would put a request in to do so. Next day i called again and was told the cancellation has not been approved yet and they will put another cancellation request in to expedite it. Wrong…. 2 hours later got the email the the order shipped so i called yet again, was told they could do nothing about it and i would have to call back when I was notified that the order had been delivered to the wrong address and they will then be able to refund my money since i contacted them immediately after I placed the order and I had reordered it to the correct address. Well here I am again on the phone with them in the day it was delivered to the wrong address and of course they are telling me that I have to call back yet again on another week and they may be able to help me. Doesn't make any sense why they could not cancel the order from the start and saved all of us a lot of aggravation. Well I not a fortune teller but judging by they way they have handled this situation Old Navy will be the next company that closes their door. I for one will never order online again from them and will be returning the order that I receive to my correct address.

I had an unfortunate incident first, I believe it was the manager she tried to offer me the credit card, which was completely fine. I understand that, but when she showed me what the price would be, it was a lot higher than what I was going to pay anyway to me that was a little sneaky, then I'm walking out and I always check my receipts. She charged me full price for a pair of Jam shorts and there was a big sign saying they were extra amount of dollars when I asked her you know why that happened because I do understand it does come up Different at the registers sometimes but I had already priced them at the check price. Make a long story short I do like Old Navy but I'm just going to be very cautious.