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  • OKX

OKX

Ratings On Other Platforms

Trustpilot
2.8 / 5
Corporate Values

Overview

OKX has a rating of 3.59 stars from 140 reviews, indicating that most customers are generally satisfied with their purchases. OKX ranks 1st among Centralized Exchange sites.

  • Service
    52
  • Value
    50
  • Quality
    48

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
54
Neutral
0
Negative
27
25
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How would you rate OKX?
Business's Favorite Review

“"OKX: Empowering Secure and Seamless Cryptocurrency Trading"”

Antonio M.
8/10/23

OKX is a highly regarded cryptocurrency exchange known for its robust security measures, user-friendly interface, and wide range of supported cryptocurrencies. Its commitment to transparency and innovation has established OKX as a trusted platform within the crypto community, providing users with a seamless and secure trading experience.

See full review
Top Positive Review

“Great crypto wallet”

Mxolisi Mathews M.
8/10/23

I'm so pleased with this platform, very professional and transparency. I always recommend it to anyone doing cryptocurrency. Keep up the good work. My concern is to be able to withdraw to my South African Bank account. If you can make that option Available I'll be more happy

Reviews (140)

Rating

Timeframe

Other

Thumbnail of user sheldonl58
2 reviews
0 helpful votes
March 15th, 2024

How do i invest here, depositing funds with no issues and stress free but when I made profits, you do not let me get my money out, do not believe their sophisticated lies, it is all excuses to keep you on their scam platform while they continue to take your money. Bak; trail. Explained to me and exposed all their flaws. I could get my loss out successfully when I filed a complaint with an agent in b a k t r a i l

Service
Value
Quality
Thumbnail of user reane
1 review
0 helpful votes
March 22nd, 2024

I had an unpleasant experience with this company and I wonder how people still write good reviews when their website stopped functioning and there is no way to get all my crypto out. Contacted customer service who told me someone would be in touch shortly. At the time, I needed to find a way out of the issue, Ayrlp. C o m liberated took charge of the situation and traced the transfer and it was reversed back to my account.

Thumbnail of user jaincoleyc
1 review
2 helpful votes
February 26th, 2024

Once their representative cons you into trusting him it's downhill from there. You'll lose everything. Lies, deception, mismanagement of accounts, irresponsible risk management strategies... all this and more await you here. Stay away from them, act now. Thanks to PROCCPO on telegram who helped me recover 90% of my funds

Thumbnail of user merciaa3
4 reviews
2 helpful votes
January 12th, 2024

They painted me a picture-perfect trading experience and convinced me to invest big which i did. The profit margin was growing daily and there was no problem until i wanted to take some money out of the account. My account manager came up with excuses to delay my payment and at a point i was ask to pay tax or my money won't be released. It had to report and turn over the account to Affinity Intell before my refund was processed. Stay away from them.

Tip for consumers:
It's a SCAM

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Value
Quality
Thumbnail of user stevem3616
1 review
0 helpful votes
March 22nd, 2024

Took money from me for a transaction I made over 2 months ago but still haven't given me the crypto, with communication from them stating that they had issues during this time and that they are working on a fix. Just chased up on this and they are trying to tell me to attempt the transaction again haha. Honestly laughable, doubt I'll get my £35,000 back, customer service is non existent. Ayrlp. CO m seized control of the situation and tracked the transaction to my account.

Thumbnail of user neervescarlosc1
1 review
0 helpful votes
February 22nd, 2024

I had a very bad experience, they blocked my account and runaway until i was helped by G̲ L̲0̲B̲A̲L̲R̲E̲C̲L̲A̲i̲ M̲.̲ 0̲ R̲G̲, they helped me file a complaint and I got my refund with in a short time

Tip for consumers:
I had a very bad experience , they blocked my account and runaway until i was helped by G̲ L̲0̲B̲A̲L̲R̲E̲C̲L̲A̲i̲ M̲ .̲ 0̲ R̲G̲, they helped me file a complaint and I got my refund with in a short time

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Thumbnail of user jorges481
3 reviews
6 helpful votes
January 29th, 2024

OKX is a big scam i was rather unfortunate i used them as both my trading platform and linking my avive network and then my ice network address when both project launched i lost everything i could not sell or withdraw any of my crypto assets a loss running into about 85k usd
Well i came across a website Nexaright.info so far they have helped me recover more than half of my stolen assets if you have been scammed by OKX you can visit their website for assistance.

Thumbnail of user vanessaw500
1 review
0 helpful votes
March 3rd, 2024

I, like everyone else who was foolish enough to trust OKX, discovered the hard way that it is another Big Scam! They are very convincing and polite, but as soon as you want to withdraw your funds from their platform, they will make it difficult for you to successfully withdraw your funds and start giving you all sorts of stupid excuses. They almost made off with my $55,000. It was a very terrible experience. If it wasn't for a recovery agency called megcodyrecuperatee.com that came to my aid and helped me recover my funds from them, I would have lost my entire deposit and more.

Tip for consumers:
OKX IS A COMPLETE SCAM!

Thumbnail of user tant32
2 reviews
0 helpful votes
April 8th, 2021

The app is easy to be used for me as a newbie and the academy is so helpful. This exchange is providing comprehensive DeFi infrastructure to trade/ stake/ liquidity mining! The UI on mobile app is so user friendly and the derivative trading is awesome

Thumbnail of user customers278
Customer S. – OKX Rep

We're delighted to hear that you're finding our platform user-friendly and the academy helpful as a newcomer. It's great to know that you appreciate our comprehensive DeFi infrastructure, which includes trading, staking, and liquidity mining opportunities. Our team has put a lot of effort into designing a user-friendly UI for the mobile app, and we're pleased that it's meeting your expectations. Thank you for sharing your positive experience, and we're here to support you on your trading journey. If you have any questions or need assistance, feel free to reach out. Happy trading!

Thumbnail of user chrisb4204
1 review
0 helpful votes
March 22nd, 2024

Made a few trades total about 11k. And then they just froze my account, saying they need time to verify my info.

That was over 7 months ago, not a peep since then.

Not acceptable. Whatever they need I am sure I can provide. All they gotta do is ask. I turned to ' Ayrlp.com' for assistance. Fortunately, it wasn't too late

Thumbnail of user joshuag976
2 reviews
0 helpful votes
March 3rd, 2024

This platform keeps getting worse and worse a lot of projects keeps calling them scams
From defrauding normal folks to going after companies they need to be stopped at once
If you are still waiting to be paid bring evidence and file claim with Nexaright.info
They have helped me recover my money withheld by Okx

Service
Value
Quality
Thumbnail of user nirk7
1 review
0 helpful votes
January 30th, 2024

No profile on copy trade has a picture or a real name
Maybe one or two or three that's all
The names are apparently nick names that seem to be fashion there
It looks like they cheat you,knowing that you know nothing about stocks

Service
Value
Quality
Thumbnail of user emmyc29
1 review
0 helpful votes
March 3rd, 2024

They cant be trusted at all, I noticed illegal withdrawals on my account and when I told their customer care, they didn't give me any reasonable reason why this was happening, so I had to involve the services of briskclaim to intervene and they delivered and made sure I got back all I lost

Thumbnail of user kims2722
1 review
0 helpful votes
March 22nd, 2024

Havent been able to access my account says I'm restricted but cant find out anything. Not showing my assets.Do not waste your time with this company. Ayrlp. C o m. Assumed control of the situation and tracked the transaction to my account.

Thumbnail of user arnoldq9
1 review
0 helpful votes
January 21st, 2024

I've been attempting to transfer my funds to a bank account or PayPal, but despite reading through the complicated process numerous times, nothing has worked. How anyone ever gets their money back is beyond me! I've requested for help, but thus far I've had none. Their agenda pledges attractive gains, yet it's merely an illusion.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Service
Value
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Thumbnail of user miked2589
1 review
0 helpful votes
March 15th, 2024

I got a call from my mum claiming to have put over $50,000 into this broker over a few months, she claimed to requested for a withdrawal but she was asked to put in more money to make a withdrawal, she did put in another $5000 to get out her money but it never got released either. She had to call me when she got stuck and of course I got annoyed she trusted such a false investment, I couldn't watch her lose all she had to some anonymous individuals on some scam platform. I reached out to a tech savvy friend of mine who recommended a cryptocurrency solicitor B A K T R A I L, he claimed their team could help and after he helped me file a formal complaint for my mum, with due diligence and expertise, a full refund was later reflected back to her account and right now she is free of the debts she incurred

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Value
Quality
Thumbnail of user tommyc299
1 review
0 helpful votes
December 26th, 2023

I was a fresh graduate and had an opportunity to work with a broker that promised me good money if I worked for them. I was excited but also naive, when they told me that I needed to make an initial investment of $700, and in return I'd be earning six figure salaries each month. Little did I know that this company was actually a scam. They would take my money and never pay me back. I quickly realized that they were taking advantage of me and using me for their own gain. Desperate to get my money back, I reached out to there were able to recover my lost funds and also gave me resources on how to spot and avoid scams in the future. From then on, I took all necessary precautions when it came to investing and working with companies online. I'm now more confident in my ability

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Value
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Thumbnail of user tomast61
1 review
0 helpful votes
February 26th, 2024

I made a deposit of $50,000 which I was denied withdrawal, I had to look for alternative from Trad £r£p0rt. 0 r g for an application to withdraw which was granted

Tip for consumers:
I was so down after I was unable to withdraw my money from here, hopefully I got help

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Value
Quality
Thumbnail of user matthewd1224
1 review
0 helpful votes
April 12th, 2023

They claim I sent funds to an address, 21mins before the address was created? As I can't explain time travel, their response is to close the ticket and it's up to me to explain how their internal systems work, time zones, or something else beyond my technical skill level. Instead of trying to do "customer support" and figuring this out... They're setup not to think and if it means they keep your funds, no problem to them...

Tip for consumers:
Lots of time was wasted trying to get the issue solved. They had no interest to find a solution

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Thumbnail of user bobalinski123
1 review
0 helpful votes
May 5th, 2023

Absolute criminal enterprise that is about to be sued and go bankrupt. They change withdrawal policies overnight, without notice to customers. Utter total disregard; spitting in users' faces. Zero customer support; just give you the run around. Will not allow customers to withdraw their OWN FUNDS! Check other reviews

Tip for consumers:
They will allow to transfer in... but block withdrawals. WATCH OUT!!

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user sohrabf
1 review
5 helpful votes
January 12th, 2023

I had invested $******* with this company, and when I wanted to pay taxes, they asked for 18%. Fair enough! When I asked tor withdrawal, thy asked about 3% fuel tax, then for transfer fee, then for channel fee, then for channel congestion fee, then for IP fee and it goes on.

They know I really needed the money and they had no intention to pay me back. And each time they wee tellimg me thst is that fee, then minors fee, until we came full circle and told me they want fuel fee again. In total they collected $******* from me and yet for me to get myoney back.

These are totally scam

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bigd177
1 review
0 helpful votes
September 10th, 2023
Verified purchase

I was cool with it at first but later experienced a very bad case with one of the buyers which wasn"t really cool, he had my coin on hold claiming he paid for soo long I tried explaining that happened several times with different people I had a to stop for a while but fr you guys have to work on that…

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user imrang11
1 review
0 helpful votes
September 9th, 2023
Verified purchase

Bad experience, dual policy, my second level verification was not passed, told that your ID Card is in Urdu, it should be in English, while my another account on OKX has no issue, it verified.
My Dollars are also freezed. Very bad experience

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user caseyl245
1 review
1 helpful vote
September 1st, 2023

I had $245,000 bitcoin I put 11,000 in and they blocked my account I lost everything. Now when I redownload it says they can't find my account.

Tip for consumers:
I cant believe I was scammed. They are really good took everything I had left in the world after fighting cancer for the last 2 years. Took a chance and lost...

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Quality
Thumbnail of user marwana57
1 review
1 helpful vote
December 28th, 2022

Really super bad customer service, I assume they're collaborating with sellers to steal buyers money.
I bought some tokens via P2P, even though the amount was instantly transferred and I've provided 2 proofs (one from my account and one from the bank where my account is), still the tokens not released and the seller called (goodluck, SEPA instant) kept sending a screenshot from another account than he posted in P2P trading to prove that he didn't get the money.
I sent multiple email to customer service asking them to request the seller to provide a proof from the same account he posted, but no collaboration at all…
Be careful from such scam

* OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

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From the business

OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem. With monthly Proof of Reserve releases, OKX is trusted by over 50 million global users. OKX is the fastest and most reliable crypto trading app for professional traders everywhere.

- Buy, sell, and trade 350+ tokens with 100+ local currencies
- Duplicate moves from top traders in the industry in just one click
- Explore Web3 and take control of your crypto, NFTs, and digital assets with the OKX Wallet

With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world where financial access is backed by blockchain and the power of decentralized finance.

Business History

Founded by Star Xu in 2017, OKX, formerly known as OKEx, is a Seychelles-based cryptocurrency exchange and derivatives exchange that provides a platform for trading various instruments such as spot and derivative.

Company Representative

Thumbnail of user grelag
OKX S.
Typically does not respond to reviews

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