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  • OKdress.co.uk

Overview

OKdress.co.uk has a rating of 2.92 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OKdress.co.uk most frequently mention bridesmaids dresses, customer service, and full refund problems. OKdress.co.uk ranks 135th among Dresses Other sites.

  • Service
    6
  • Shipping
    6
  • Returns
    3
21
See all photos

What reviewers want you to know

Positive highlights

  • I purchased my daughter’s prom dress from Okdress and she looked absolutely gorgeous.
  • We were lucky after advice from my sister we ordered 2 Sizes bigger than required and I'm glad we did.

Critical highlights

  • I buy my wedding dress from okdress.co.uk, but I am verry verry disapointed.
  • Please do not order from this site and make the same as me, customer service is not decent if you have a problem -
How would you rate OKdress.co.uk?
Top Positive Review

“Lovely dresses”

Hayley z.
1/30/16

I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.

Top Critical Review

“Was not told about tax duty?”

marie m.
2/2/16

I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Reviews (95)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (14) customer service (7) prom dress (9) dresses (38) 2 weeks (4) wedding day (3) 2 sizes (2)
Thumbnail of user rethag3
1 review
0 helpful votes
September 26th, 2022

On the website they state 15 to 20 days including delivery. This is not true. I have sent numerous emails with no reply. Gone with my money and I still don't have the dress. SCAMMERS!

Tip for consumers:
They disappeared with my money with no contact details to get the parcel or my money back.

Products used:
I have not received my parcel.

Service
Shipping
Thumbnail of user mariem17
1 review
34 helpful votes
February 2nd, 2016

I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Thumbnail of user alisterh1
1 review
2 helpful votes
June 4th, 2019

Okdress/okeydress same SCAM company! Their delivery is horrendous! Waited months with no reply to emails asking where the dress was. Ended up buying another prom dress as theirs didn't arrive in time. When i attempted to return the dress (never worn, with tags, in original packaging, standard size) i got blunt emails "you sure you not keep dress" after explaining the prom date had passed they reply "the shipping will be very expensive and they will also ADD a handling fee" basically force you to keep it as paying all the "fees" out weigh the price of the dress! Please don't be fooled by their websites! They look genuine but in reality its all just CHEAP TAT mass produced in Hong Kong!

Thumbnail of user hayleyw18
1 review
1 helpful vote
May 31st, 2018

Sizes are so far out it's ridiculous and unless you take photos no exchange or refund given
Absolute joke of a company wirh no one to talk to that speaks English as although says UK company it's not. I would avoid at all cost. I've lost £350 because of a company that shouldn't be selling dresses so far from the real sizes and not offering any alternative.

Thumbnail of user rom1281
1 review
4 helpful votes
March 3rd, 2016

My dress arrived with two obvious marks on the front. They told me to 'wash it'! There are no care labels so I didn't want to take the chance in case I spoilt it. They then said they would not refund the shipping costs which were over £20 and I would have to pay further delivery charges to ship it back! You are also buying a dress from China which is not made clear on purchase I only discovered this when I tracked my order.
Avoid at all costs...

Thumbnail of user emmaf72
1 review
0 helpful votes
August 10th, 2018

Dresss can not be worn as zip won't go up. Poor quality for what was delivered. I can't believe I paid £187 for a piece of worthless tat.

Thumbnail of user chantelh5
1 review
1 helpful vote
April 9th, 2019

Very exspensive but made out of cheapest material no returns no refunds dresses are hideous dize was 10x bigger did not even look like what was on website no phone # to contact DO NOT shop there

Thumbnail of user nadian12
1 review
0 helpful votes
December 12th, 2018

I am not sure if this is the same company as Okbridal.co.uk. However, if it is, then they are a scam! I am highly disappointed in this company, as you all sent me a dress that appears used. The presentation of the packaging was outrageous and extremely tacky.The whole package reeked to the point, we didn't even want to open the bag.The dress was to be mailed to another country in due time, but due to its potent smell, I am terrified to send it to my sister who would be getting married in less than 1 month. This is the worst experience ever! I have tried reaching out to them via email (as that appears to be the only method), however, they have yet to respond to me. When I was making the purchase and had questions, they were quick to respond. Now that I have an issue, it has been over the 24 hour mark)(like they guaranteed), and have yet to receive a response.

Thumbnail of user chloen5
1 review
2 helpful votes
March 8th, 2016

This company is absolutely awful. They charge extortionate amounts for delivery which does not cover import taxes so you will have to pay extra when they arrive in the UK. They outright refuse to refund your items. Absolutely terrible service, please tell all your friends not to use this site, they are scammers.

Thumbnail of user gaylet3
1 review
1 helpful vote
March 17th, 2017

This is a classic rip off site where china based company is trying to replicate dresses and doing it pooorly! The two bridesmaid dresses I ordered for my wedding were different designs to the picture on the site and the wrong length and the company does not acknowledge when you show them obvious photographic evidence of the fact the dress is completely wrong and the website picture is misleading and will not give out refunds.

Don't be enticed by the nice pictures on the site. Be careful and don't add stress to your occasion - its so disappointing!

Thumbnail of user sarahw100
1 review
5 helpful votes
October 9th, 2015

Ordered a prom dress for my daughter. It came quite quickly and is quite well made but is about 3 sizes to small. The measurements of the dress are inches smaller than the company state on their size guide. When customer services bother to reply to emails they fob you off and there is obviously no chance of a refund. I think if you take a chance on this kind of site being disappointed and risking losing your money is a chance you have to take. I'll never ever buy anything from sites like these again and would not recommend that others do either.

Thumbnail of user katieb64
1 review
0 helpful votes
August 24th, 2016

Ordered 3 bridesmaids dresses which arrived feeling very cheap and were a totally different colour to that which appeared on the website. Emailed immediately, they keep insisting they are the same colour, told me the lighting on my photo's was wrong and refused to take them back despite them being obliged to. Repeatedly refused to honour their legal obligations so now I'm reporting them to trading standards and opening up a small claims court action against them. Terrible company, terrible service, seem totally unaware of their obligations in the UK. If anyone fancies a class suit to them (given how bad this is I'm determined to get their ability to take card payments removed which shuts them down) send me your details at *******@outlook.com and I'll speak to the lawyer once enough are gathered. Also report them to your local trading standards office (just google your town and trading standards and inform them there are also reports coming from at least Manchester) as I have.

Thumbnail of user lauram191
1 review
1 helpful vote
August 8th, 2016

I ordered 2 bridesmaids dresses from this company. I had to pay extra duty when they arrived. Had I known what I was paying for I wouldn't have bothered! They were both awful. Quality and finish was terrible. Badly fitting with the wrong measurements. I contacted them (several times) for a refund. It says on their website that they will refund for incorrect sizing - it's NOT TRUE! In the end they offered me a maximum of 20% refund (which I never received). The dresses went in the bin. Do not trust this company. Even though it has a. co.uk website, it's based in China and doesn't give a damn about UK trading standards. AVOID!

Thumbnail of user sarahi16
1 review
9 helpful votes
June 19th, 2015

Purchased a dress from okdress believing it to be a British site, only to realise after purchasing that the items are made in China and that it's actually a Chinese website.
After receiving my dress today, I was so disappointed how badly and unprofessional the dress was made. It was definitely NOT made by someone who can sew. The dress is unwearable and I'm out £65.00. Something needs to be done about these deceptions.

Thumbnail of user zeraho
1 review
2 helpful votes
October 2nd, 2014

This site has the worst customer care ever!
They did not deliver my wedding dress and never returned my
Money, calls or email. Worst still they can't speak English so even if you are lucky to get through to them on phone, you never understand what they say neither can they comprehend you.
It is the worst online shopping experience ever!
THEY DONT deserve any star at all

Thumbnail of user kelip
1 review
4 helpful votes
April 12th, 2015

Ordered a dress which arrived 2 weeks late!
The dress was a cheap copy and looked nothing like the dress I had ordered off there website.The top part had cheap sequins sown on, and smelly of fishy.
Very disappointed am now stuck with a dress never to be worn.
Do not waste your money, wish I had read reviews before purchasing, as I thought I d ordered a dress from the uk not from China.

Thumbnail of user milenak
1 review
1 helpful vote
March 11th, 2016

Late with delivery! Don't want give me refunds. Very unprofessional!@@!

Thumbnail of user emmal49
1 review
6 helpful votes
December 22nd, 2015

I bought a dress believing it would be made in the UK. I then had a message to say I had to pay £15 duty tax. I had already spent £30 on delivery! The dress was supposed to be custom made and it came 6 inches too short! They are refusing to give me my £157 back and even though I have sent many photographs as evidence they keep coming back to me to say they will only give me 10% of my money back! It also came with stains on! There English is very poor when trying to communicate through email too. Absolutely gutted, I ha no dress to wear and have lost lots of money on a product that isn't what it states to be!

Thumbnail of user dellah4
1 review
2 helpful votes
November 18th, 2014

I ordered a dress from this company last week, got to the final stage of paying, put all my details in and then it said try again later, it's took the money out my bank,, I've tried to log into my account but no such account exists, i will be very surprised if any dress turns up,, please avoid this site,, I had to leave a star but didn't want to

Thumbnail of user judys30
1 review
3 helpful votes
January 17th, 2015

A BIG SCAM...

I've purchased a bridal dress from them, the tailoring and embellishment on the dress was so horrible. I can't believe those people would think that I be wearing such a $#*!ty thing on my wedding day. A total loss of time and money!

Thumbnail of user anastasiag7
1 review
1 helpful vote
July 12th, 2016

Me and my gfs ordered 4 bridesmaids dresses, all the sizes came wrong - somehow larger than needed so had to be alternated. Mine was 3 sizes smaller! As the wedding was too close already I was not able to be a bridesmaid, I have contacted Okdress and asked to return it. Item was unworn, unwashed and with original tags and packaging. As per their policy I could return it within 2 weeks.
Now that happened in February, now it's mid-July and I still got the dress! I have to follow up every week with them and they don't want to return the money and take the dress back. They checked with their Chinese taylor and (surpise!) were told the dress is ok. After I have provided pictures they offered me "to give the dress to a friend".

Until now I was not contacted by any manager and since last month they are not in contact at all!

Don't ever order a dress from them, because if it's wrong size you will never get a refund!

Anastasia

Thumbnail of user elizabethh94
1 review
2 helpful votes
January 25th, 2016

It was a headache from start to finish, although the dresses are alright they are not worth the amount I paid for them, wouldn't use them again and most certainly would never recommend to anybody. And another thing they are not in the UK they are in China.

Thumbnail of user amys79
1 review
3 helpful votes
March 13th, 2015

This website is absolutely appalling. I ordered a dress for my sister's wedding over a month ago and it has still not arrived! When I emailed them to enquire as to where my package was, they tried to claim that the delay had been caused because of Chinese New Year... a holiday that began 10 days AFTER I placed my order. I have received such appalling customer service since I made the complaint, and after reading other reviews I have very low expectations of this dress. Such a shame as the website looked so good, but this company is TERRIBLE.

If you are looking for a shopping experience that is either easy or in any way pleasant, do not use this website. As for the quality of their stock, I do not have high hopes for the package ever arriving, let alone the dress being of a decent quality.

Stay clear from OKDress.co.uk!

Thumbnail of user gheormana
2 reviews
10 helpful votes
October 1st, 2014

Hello.
I buy my wedding dress from okdress.co.uk, but I am verry verry disapointed. The dress is from a verry bad quality of material, the model is not the same, I want to return the product but they don't want to ghive me the money back. In a few words: the are selling bad dresses, bad quality of material and they are cheating the people.
DON'T BUY FROM THEM ENITHYNG.

Service
Value
Shipping
Returns
Quality
Thumbnail of user moirak1
2 reviews
10 helpful votes
April 3rd, 2015

I ordered a burghangy prom dress for my daughter they sent a red one emailed them to say wrong colour sent they disagreed saying colour was right so no refund given so left with wrong colour dress didn't say delivery from China either total scam company do not go near.

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From the business

Cheap Formal Dresses UK sale 70%-80% OFF, from Okdress.co.uk, the more dresses you buy the more discount you will definitely get! Buy now from OKDRESS UK!

Company Representative

Thumbnail of user miguoob
Miguoo B.

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