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  • OKdress.co.uk

Overview

OKdress.co.uk has a rating of 2.92 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OKdress.co.uk most frequently mention bridesmaids dresses, customer service, and full refund problems. OKdress.co.uk ranks 134th among Dresses Other sites.

  • Service
    6
  • Shipping
    6
  • Returns
    3
21
See all photos

What reviewers want you to know

Positive highlights

  • I purchased my daughter’s prom dress from Okdress and she looked absolutely gorgeous.
  • We were lucky after advice from my sister we ordered 2 Sizes bigger than required and I'm glad we did.

Critical highlights

  • I buy my wedding dress from okdress.co.uk, but I am verry verry disapointed.
  • Please do not order from this site and make the same as me, customer service is not decent if you have a problem -
How would you rate OKdress.co.uk?
Top Positive Review

“Lovely dresses”

Hayley z.
1/30/16

I ordered 3 bridesmaid dresses, they arrived within the time specified and I'm very happy with them, they seem good quality. I was a little worried after reading some bad reviews but no problems here. I was charged £60 shipping which seemed a little steep and also had a text to pay another £19 from DHL but I used a 10% off code on dresses and got 3 lovely bridesmaid dresses for £280 (including shipping and delivery costs) which all in I don't think is too bad! I could also track the parcel along its way.

Top Critical Review

“Was not told about tax duty?”

marie m.
2/2/16

I am really worried, after seeing all the negative reviews, I have been told my daughters dress will be here on Friday 5th Feb 2016, I have to pay another £17 tax duty. I thought I had paid for postage already ( not knowing it was from China) what would happen if It turns out to be nothing like I expect. I've paid £135 so far, can't afford to be any more out of pocket? Anyone got some pics of recently received dresses to put my mind at ease?

Reviews (95)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (14) customer service (7) prom dress (9) dresses (38) 2 weeks (4) wedding day (3) 2 sizes (2)
Thumbnail of user laurac220
1 review
1 helpful vote
March 27th, 2017

I was so apprehensive as (stupidly) on my part I didn't check with trust pilot until after I'd ordered my 5 adult bridesmaid dresses from OK dress, I was concerned at how they could be so cheap and arrive so quickly. I actually stared at the delivery box for a good 15 minutes before opening because I was so worried but oh my days... They are astoundingly beautiful! They look EXACTLY as they did in the picture online and the colour was perfect, the measurements I sent to the company were exact and they fit all my bridesmaids beautifully (I am rather proud of my measuring skills). The quality is that of a wedding boutique and I'm slightly regretting not buying my wedding dress from them. They also sent a free gift for each of my bridesmaids. Would 100% recommend!

Tip for consumers:
Don't be afraid to keep in touch, they are fantastic at communicating with you!

Service
Value
Shipping
Quality
Thumbnail of user gillf1
1 review
1 helpful vote
April 27th, 2015

I was very nervous after reading some of the reviews but I needn't have worried my dress is beautiful and wonderful quality, I had a seamstress in Wales look at it and she was amazed at the fit considering I only sent my measurements. Hats off to the people who put so much work into my lovely dress, I will be proud to wear it on my wedding day. Thank you to everyone at OKdress. Gill x

Thumbnail of user belindav2
1 review
2 helpful votes
June 2nd, 2016

Having read the reviews the day before my wedding dress arrived I was nervous.

However I was thoroughly delighted when it came in a lovely box and bag not cramped up, the dress fit like a dream having sent off my measurements. I made I didn't order it on a quick service to ensure they made it slowly and carefully. Which they certainly did!
Everyone who has seen it thinks it must of cost a fortune which must be credit to their good seemstrest's.

I would buy from them in a heart beat infact my bridesmaid is choosing her dress as we speak, even tho the company is based in China they did a wonderful job and let's face it everything comes from China!

Thanks okdress you were wonderful!

Thumbnail of user debbiek33
1 review
5 helpful votes
March 25th, 2016

I ordered a dress a yeah ago from this site and the dress was perfect and I decided to order again, after I ordered the dress i read the reviews and I was very nervous, well the dress arrived today and its perfect made lovely fits perfect I have nothing bad to say about the dress or the service we got I have one very happy daughter going to her ball

Thumbnail of user alisonm28
1 review
1 helpful vote
May 24th, 2015

I too was nervous about the negative reviews but was very pleased with the dresses and the service.
I ordered 3 dresses on 30/4 and they arived on 21/5.
One if the dresses was plus sized which is why I chose ok dress.
The three dresses are a good fit and three young ladies look stunning in them.
Apart from a few minor alterations to the length and to male them fit the girls own shape I am very pleased withbthe dresses as are the bridesmaids.

Thumbnail of user paular20
1 review
6 helpful votes
August 13th, 2015

I ordered a dress from here for my step daughter, after placing the order I found some negative reviews... Ignore these. After many sleepless nights the dress arrived and we could not be happier, the dress is gorgeous, the quality, finish and attention to detail Is just perfect. We were lucky after advice from my sister we ordered 2 Sizes bigger than required and I'm glad we did. So my advice is use this company they deliver as specified, order at least 2 sizes bigger and enjoy the dress.

Thumbnail of user emmal52
1 review
0 helpful votes
January 8th, 2016

Got my dress with a reasonable price, used a site coupon. Didn't expect a lot as its street price but the dress definitely worth every of my pound. Nice quality and look, would try more from this site

Tip for consumers:
tell them the time of your event!

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceyh19
1 review
2 helpful votes
November 12th, 2015

Received my dress on time and it's very beautiful and perfect in every way. Will definitely tell all my friends to use okdress.

Thumbnail of user annb49
1 review
0 helpful votes
May 27th, 2015

This website had a lot of horrific reviews that really put me off and yet here I have a beautiful prom dress that arrived in less than 2 weeks and absolutely no hassle and Staff were courteous. From reading these reviews i would only warn BEWARE BUYING A DRESS WITH BEADING AND ORNAMENTS. Mine had only a simple belt and so I think that is why the quality was so high. I ordered the Off-Shoulder A-Line Classy Prom Dresses in ocean blue and although shipping was pricey I would really recommend this shop.

Thumbnail of user klaudiad1
1 review
2 helpful votes
May 26th, 2016

I've ordered drss on 24th of April. Of course I didn't recive it in two weeks. I've contacted them, they told me they're busy and I will have my dress before end of may. I have my weeding in October so it wasn't a problem. The dress arrived today. Well packed. Fits me perfectly. And it's absolutely gorgeous. After ordering I was reading all reviews and I Was sooooo scared that the dress will be rubbish. I don't know if I was just lucky. And I don't think that I will be ordering from them again becouse I will be to afraid to do so. But on this one 5 stars from me.

Thumbnail of user georgiad4
1 review
0 helpful votes
April 27th, 2015

I was worried about my order from reading other reviews but it came within 2 weeks of ordering it and looks great. It doesn't look exactly the same as the photo but it is of really good quality and I am really happy with it. Reasonable prices as well, nothing wrong with the company!

Thumbnail of user sherio
1 review
11 helpful votes
February 15th, 2014

I was very satisfied with this service. Okdress has so many options and I love the one that I ordered. It fit perfectly and it looks awesome. I will definitely order from them again. They have great prices and good quality dresses. I recommend this company to all of my friends.

Thumbnail of user carrieleab
1 review
0 helpful votes
September 14th, 2016

I had a pageant on August the 28-29th, I ordered my dresses from okay dresses and I loved them and they looked great, thanks to ok dresses for making them for me and I will be ordering my pageant dresses from here all the time

Thumbnail of user janjak
4 reviews
10 helpful votes
January 15th, 2014

Okdres.co.uk online shop is great! Shopping there is very easy - a website is transparent and allows you to quickly find what you're looking for. They really have a wide range of formal and special occasion dresses and also, I love their affordable prices. I highly recommend them!

Thumbnail of user sandyr30
1 review
11 helpful votes
February 13th, 2014

This company has the best formal wear available. I purchased my daughter’s prom dress from Okdress and she looked absolutely gorgeous. The dress fit perfectly and she looked so wonderful. We were so pleased with their service that we tell everyone that we know to go there for their dresses.

Thumbnail of user joannas8
1 review
0 helpful votes
August 3rd, 2015

The Ok Dress is absolutely a reliable company! I really doubted online buying before, i cant see the real dress, cant touch the quality, but this company give me a great confidence by a beautiful formal dress! Good quality but quite low price! THX so much, i would come back for my wedding dress soon...

Thumbnail of user mahiraa
1 review
0 helpful votes
June 22nd, 2015

Great customer service, the dress looks fantastic! My measurements were perfect!

Thumbnail of user amyt26
1 review
3 helpful votes
October 17th, 2014

Do yourself a favor and do not read any of the bad reviews as I did! I spent 12 days worrying for nothing!
This company custom made my beautiful dress to my exact size and shipped it over within the 14 days they said it would take. I emailed them a few days after ordering, asking if it would arrive in time for my sisters wedding. I had an email back the next day saying they would do their best. And they did with more then a week to go till the wedding.
Love my dress and would definitely use them again, service was very professional. The quality of the dress is fantastic too.

Thumbnail of user morkell
1 review
11 helpful votes
January 23rd, 2014

I have bought a dress as my choice for my beautiful girlfriend. After seen this dress, She said, it is the lovely dress that i liked most darling. She kissed me! Thanks okdress.

Thumbnail of user annmarieb6
1 review
0 helpful votes
May 7th, 2015

After reading so many of these bad reviews I became completely nervous of the outcome. I emailed ok dress by the email address they had provided on there website and they replied within 24 hours. They were extremely helpful and polite and I was very happy with their service. After only 2 and a half weeks like they stated on their website my dress had arrived. The dress came exactly as ordered and It was exactly like the picture. The material was chiffon as I had wanted and the stitching was good, and it was better than I could have imagined (due to having such a bad image in my head from the previous reviews). I'm so glad I ordered my dress from ok dress and would recommend them! Could not have asked for anything better!

Thumbnail of user heathert13
2 reviews
2 helpful votes
July 23rd, 2015

I needed the perfect wedding dress, and OKdress had the exact one I wanted! I ordered it easily, it came faster than I was expecting, and it was exactly what I was looking for. All I had to do was take it to my seamstress for the final touches. It looked amazing on me, and I couldn't be happier.

Thumbnail of user rosab3
1 review
4 helpful votes
February 28th, 2014

I once purchased a prom dress from this website. It's an elagant off-the-shoulder long gown. When i wore it to the activity, my friends praised me a lot and asked where i got this amazing dress. So, i recommended this website to my friends. Hope we all have chance to cooperate in the future.

Thumbnail of user belleb1
1 review
6 helpful votes
February 27th, 2014

I bought a dress(OKD*******) from this website for my birthday party. This dress was adorable and with top-notch quality tailoring. I'm so lucky to find this useful site that bought me my wonderful dress!

Thanks so much!

Thumbnail of user tonig5
1 review
1 helpful vote
June 27th, 2015

I kept an eye on my order status and when it was still processing after 15 days I sent them a message asking what was happening... Then I looked at the reviews, and started to panic. Everyone saying the dresses were awful and arrived late etc. we needed the dress for the 26th and it was already the 20th.

I got a reply on the Monday after a chinese holiday weekend. They told me the dress was almost done and would be sent Asap. They also asked when we needed it by. I emailed back telling them when we needed it. I got a message next morning to say it had been shipped and giving me a tracking number. They had sent it on a fast post. It was sent on the Weds from China and was at my door Friday morning. Just in time for the prom:)

The dress is perfect, I have no complaints. It is well made using perfect materials. There was no sign or the fishy smell some reviews talk of either.

Thumbnail of user melenab
1 review
9 helpful votes
January 23rd, 2014

I am a model, after searching hard, I had found okdress.co.uk website to collect my dress and used it in modeling. These was really nice and best among all dresses. I recommends my friends to buy from this site.

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From the business

Cheap Formal Dresses UK sale 70%-80% OFF, from Okdress.co.uk, the more dresses you buy the more discount you will definitely get! Buy now from OKDRESS UK!

Company Representative

Thumbnail of user miguoob
Miguoo B.

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