Ohana Ahu BBQ

I had thought that I was the only person experiencing disappointing service at this Vista CA location, lack of service, or this restaurant's laid-back "Open when I feel like it" hours. Poring over ALL its Yelp reviews, other reviewers have consistently mentioned this restaurant's odd business hours, disappointing service, and lack of service. The Ohana Hawaiian BBQ in Vista is a poorly run business. I have been to other Ohanas and other Hawaiian restaurants, many in Hawaii, but this Ohana's service is dismal. The business opens at 11 a.m. Last year, I arrived at 11:05 a.m. and waited until 11:15 a.m., still closed. I reported the closure to corporate. On March 6,2021, I could not find service. That day, I arrived at 12:25 p.m. and waited ten minutes while a senior male staffer and a young male staffer were cooking and preparing orders in the kitchen. There were five people ahead of me waiting for their orders and a couple of people behind me. Noticeably, the senior staffer is extremely slow, struggling in bringing 4 trays, one at a time, to the counter for a large order. After the customer had picked up most of his trays, the senior staffer returned to the kitchen, tinkered aimlessly, and ignored the new customers. After an additional five minutes wait, the senior staffer returned to the counter so I can order. However, he could not help me and the others behind me as he, pointing to the waiting people, had to take care of the phone orders. I find it odd and amazing that a fast food restaurant is run so SLOWLY. Avoiding this pitiful service, I replied that I'll come back some other time. Not wishing to disappoint my family for Hawaiian food, I simply went 3 freeway exits east and hit L&L Hawaiian Barbecue in San Marcos, a quick 3 minutes wait to order and a quick 10 minutes wait for pickup. Usually, the waits are longer. In conclusion, Ohana's service is extremely poor, or a lack thereof, compared to fast food restaurants. I do not believe that the senior staffer is capable. I am a senior, capable in many fields, and also retired. The senior staffer should carefully examine and be cognizant of his capabilities and make a decision on retirement, not the worse thing in the world.