• Official SIM Unlock

Official SIM Unlock

Overview

Official SIM Unlock has a rating of 2.38 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Official SIM Unlock most frequently mention pre order, customer service, and small print problems. Official SIM Unlock ranks 83rd among Unlocked Phones sites.

  • Service
    137
  • Value
    255
  • Shipping
    231
  • Returns
    58

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
5
Neutral
0
Negative
20

Instant Feedback

69
See all photos

What reviewers want you to know

Positive highlights

  • Great service, unlocked phone in no time, kept me updated through email in progress highly recommended
  • Thanks for your good service and I believe that don't go anything wrong with anyone.

Critical highlights

  • You will receive a email saying your order is being processed and that you will receive your unlock code in 1-24 hours.
  • Their code supplied to me was wrong and are refusing to honor their money back guarantee.
How would you rate Official SIM Unlock?
Top Positive Review

“Quiick fix”

Elizabeth G.
12/9/20

Excellent can't wait till phone unlocked my experience was great quick well explained would highly recommend thank you again

Top Critical Review

“Scam scam scam”

Norman M.
3/5/24

Charge you then try to charge you another much higher fee using a pack of lies as an excuse. Do not believe positive reviews of these scammers as they are mostly false.

Reviews (405)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (29) good service (32) 24 hours (6) code (59) network check (4)
Thumbnail of user ianh462
1 review
0 helpful votes
June 15th, 2022
Verified purchase

Easy to do and I can't find more words to make up the compulsory 50 characters your survey requires!

Quality
Thumbnail of user gemmaf24
1 review
0 helpful votes
July 16th, 2021
Verified purchase
• Updated review

Made the 1st payment with no issue. 2nd payment requested and no bank or credit card will pay. I would like my 1st parent refunded.

Have not heard anything back.

Reason I chose this business:

Needed a speedy unlock. Wish I hadn't bothered.

Reason I chose this product:

Needed a phone unlocking.

Service
Quality
Very easy to use and cheaper than I expected
July 3rd, 2021
Verified site experience
• Previous review
Thumbnail of user macpherson2128
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Charge you then try to charge you another much higher fee using a pack of lies as an excuse. Do not believe positive reviews of these scammers as they are mostly false.

Service
Value
Shipping
Quality
Thumbnail of user ianc320
1 review
1 helpful vote
January 8th, 2021
Verified purchase
• Updated review

Asks for review before I know the result! Process good but extra expense after the initial fee was very high. Unlock successful.

Reason I chose this business:

Initial advertised price cheaper

Value
Shipping
Quality
Asks for review before I know the result!
January 1st, 2021
Verified site experience
• Previous review

Asks for review before I know the result! Process good though

Thumbnail of user davidt2221
1 review
0 helpful votes
August 21st, 2021
Verified purchase
• Updated review

Seems an easy simple process, would help if it was made clear at the outset there are 2 fees to pay.

Reason I chose this business:

Don't trust cheap versions.

Reason I chose this product:

Reviews on the whole seemed good.

Quality
Seems an easy simple process
August 13th, 2021
Verified site experience
• Previous review
Thumbnail of user lazyb1
3 reviews
3 helpful votes
January 19th, 2024

Purchased services to unlock a phone from it's it's original service provider and only received a receipt email from Official SIM Unlock. No work from them after that. Emailed them for a follow up with no response. Don't waste your money with this site, it's a scam.

Thumbnail of user steveb1692
1 review
2 helpful votes
January 27th, 2021
Verified purchase
• Updated review

Excellent service. Enabled my disabled cousin to have my new phone and bring her into the 21st century. Thank you

Reason I chose this product:

To give my disabled cousin my old iPhone 6s

Value
Shipping
Quality
Excellent service so far proof be when phone unlocked
January 19th, 2021
Verified site experience
• Previous review
Thumbnail of user vrandy1967
1 review
0 helpful votes
December 9th, 2023

What I Big SCAM I paid for there service to unlock my phone it did not work then they said they'll give me a partial credit to use in the future. I will never use them in the future and not recommend them at all! SCAM

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexiaa13
1 review
0 helpful votes
May 22nd, 2020
Verified purchase
• Updated review

It was completed within a week and it worked. Very good.

Reason I chose this business:

Had good success rate.

Reason I chose this product:

Need good success to unlock and because of shielding I had to do it online.

Value
Shipping
Quality
So far so good
May 15th, 2020
Verified site experience
• Previous review

So far so good. Let's see if it works. Not reached that step yet.

Thumbnail of user charleneg110
1 review
0 helpful votes
September 4th, 2021
Verified purchase
• Updated review

Initially I was skeptical about using this service after reading the reviews I thought let's just give it a try to be honest it was worth it it was very straight forward and easy to use. The only issue is the second charge you have to make when you make the initial payment which was not clear initially but depending on whether you choose to proceed entirely depends upon the individual.

Reason I chose this business:

Came across this site whilst searching services

Reason I chose this product:

To Unlock my phone network to use any SiM

Quality
Just Great
August 27th, 2021
Verified site experience
• Previous review
Thumbnail of user nazira19
1 review
0 helpful votes
February 14th, 2024

These people are WW thieves.
Scam, scam, scam. First i paid 26 dollars and then they ask for 186 dollars for next. These people are modern scam.

Date of experience: 07 February 2024

Service
Value
Shipping
Returns
Quality
Thumbnail of user kasiap8
1 review
1 helpful vote
July 8th, 2022
Verified purchase

Total scam, falsely advertised as €23 to unlock iPhone but claiming afterwards that this actually just covers the pre-unlock check. You get another email to complete your order to get your unlock pin but must cover additional price of €122! Of course they couldn't refund my original payment and instead was offered 15% discount on some bulk order if I went ahead! Total scam, very misleading!

Tip for consumers:
Be aware, very dishonest and misleading pricing information, they lure you with 1/5th of the price quote. Hiding behind small print “terms and conditions” you must click before paying their fake price.

Products used:
Phone unlock

Service
Value
Returns
Quality
Thumbnail of user davidp2135
1 review
0 helpful votes
July 22nd, 2020
Verified purchase
• Updated review

Quick and easy tried through provider didn't work but doing it this way it worked many thanks.

Reason I chose this business:

Easy and quick service and very simple

Value
Shipping
Quality
Quick and easy
July 15th, 2020
Verified site experience
• Previous review
Thumbnail of user stuartu12
1 review
0 helpful votes
August 6th, 2023
Verified purchase

Advert totally misleading,nowhere did it say that an extra £30 was to be paid for the unlock of a mobile phone. Paid £10,was happy to lose that,but not an extra £30. Rip off. Avoid at all costs.

Quality
Thumbnail of user jonj59
2 reviews
0 helpful votes
October 21st, 2020
Verified purchase

They get you to review BEFORE the service is completed. No wonder. They ask for another FORTY NINE POUNDS (£49) on top of the £20 already paid. A total CON JOB. Will be reporting to Trading Standards.

Thumbnail of user aarontu02
1 review
0 helpful votes
November 13th, 2023

There is an initial payment for $28 to unlock an iPhone. This is advertised as a final price, but you need to pay an additional fee of $150 to complete the unlock. There is no indication of such fee at the time of purchase and the vendor is saying they have stated this final fee... where? There are much cheaper alternatives else where, please avoid at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonh867
1 review
0 helpful votes
August 1st, 2020
Verified purchase
• Updated review

First stage was easy have yet to know if it works

Can honestly say the remaining 2 day wait for it to unlock soon came around and for the total price paid the phone never left my side you could most likely save a few pounds going to a shop but is It worth it knowing you can have it done sitting at home
Excellent service all round

Reason I chose this business:

Liked the reviews

Reason I chose this product:

For the simplicity

Value
Shipping
Quality
First stage was easy have yet to know if it works
July 25th, 2020
Verified site experience
• Previous review
Thumbnail of user grahamc116
1 review
0 helpful votes
August 27th, 2020
Verified purchase
• Updated review

So far so good.
Let's see how happy I am when it is done
Yes I am very happy but not with the price it said £19 and i had to pay £70 on top off that you need to put full price on.

Value
Shipping
Quality
So far so good
August 20th, 2020
Verified site experience
• Previous review

So far so good.
Let's see how happy I am when it is done

Thumbnail of user markw1335
1 review
0 helpful votes
May 29th, 2020
Verified purchase
• Updated review

I think your advertising on your web page in relation to pricing is extremely misleading. People have no idea what the charge is when they first pay

Service
Value
Shipping
Quality
Very good
May 22nd, 2020
Verified site experience
• Previous review
Thumbnail of user anthonyh520
1 review
0 helpful votes
June 12th, 2020
Verified purchase
• Updated review

You really need to warn people about possible costs.

* Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Too expensive
April 3rd, 2020
Verified site experience
• Previous review

* Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user normant140
1 review
0 helpful votes
June 21st, 2020
Verified purchase
• Updated review

Didn't know how much this was going to cost. Seems a lot. It had better work

* Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Didn't know how much this was going to cost
May 15th, 2020
Verified site experience
• Previous review

Didn't know how much this was going to cost. Seems a lot. It had better work

Thumbnail of user cliffordw67
4 reviews
0 helpful votes
October 26th, 2020

I needed my sim to be unlocked and they did just that for me and at a very fast pace. I really hate it when I am locked out of phones because of some device restrictions and things like that.

Thumbnail of user kennethb661
1 review
0 helpful votes
October 2nd, 2020
Verified purchase
• Updated review

Site very easy to use very quick and easy to use thank you

Reason I chose this business:

Great reviews

Reason I chose this product:

I wanted a reliable service

Value
Shipping
Quality
Site very easy to use
September 25th, 2020
Verified site experience
• Previous review
Thumbnail of user ellenl475
1 review
0 helpful votes
September 14th, 2020
Verified purchase
• Updated review

Found it very pleasant experience easy to navigate the website. The prices were shown clearly and were very reasonable. I was informed by email at each stage of the process. Also the phone was unlocked well in advance of the time-frame given. I would highly recommend Official Sim Unlock, I was very satisfied with the service. Many thanks

Reason I chose this business:

I had researched various phone unlocking service websites and found Official Sim unlock to be the best.

Reason I chose this product:

I needed to have a phone unlocked and after reading some of the great references given by previous satisfied customers I was happy to choose Official Sim Unlock

Value
Shipping
Quality
Found it very pleasant easy to navigate the website...
September 7th, 2020
Verified site experience
• Previous review

Found it very pleasant easy to navigate the website and also the prices were shown clearly. Very reasonably priced also.

Thumbnail of user robertp1602
1 review
0 helpful votes
June 22nd, 2020
Verified purchase
• Updated review

Just stared unlock

* Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Just stared unlock
June 15th, 2020
Verified site experience
• Previous review

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From the business

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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