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    OfficeFurnitureOnline

Ratings On Other Platforms

Trustpilot
4.4 / 5
Reviews.io
1.4 / 5
Corporate Values

Overview

OfficeFurnitureOnline has a consumer rating of 4.02 stars from 142 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with OfficeFurnitureOnline most frequently mention next day, quick delivery and excellent service.OfficeFurnitureOnline ranks 8th among Office Furniture sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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5
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What reviewers want you to know

Positive highlights

  • Andthe office chair i purchased seems excellent so far.

Critical highlights

  • 4 pieces on total, 2 with next day delivery, other 2 with economy because we didn't need them urgent.
  • We placed an order with officefurnitureonoline and their website stated: "Estimated Delivery: 10 -15 working days".
How would you rate OfficeFurnitureOnline?
Top Positive Review

“No return policy and damaged product”

Kien L.
1/7/18

Had issues with order but they worked it all out for me with a lot of effort from their side. Good people.

See positive reviews
Top Critical Review

“Poor quality item and lack of customer support”

Gary S.
7/29/21

Bought an office chair to use at home. The metal connecting the base to the chair snapped after 13 months of light use. I contacted Office furniture online as it is clearly a manufacturing fault. I was advised that they only offer a warranty for 12 months and as it was 13 after purchase they were not interested. I am disappointed in both the quality of the item and the lack of customer service.

See critical reviews

Reviews (142)

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Reviews that mention popular keywords

office chair (9) day delivery (7) order (41) delivery date (4) company (13)
garys1637
1 review
0 helpful votes
July 29th, 2021

Bought an office chair to use at home. The metal connecting the base to the chair snapped after 13 months of light use. I contacted Office furniture online as it is clearly a manufacturing fault. I was advised that they only offer a warranty for 12 months and as it was 13 after purchase they were not interested. I am disappointed in both the quality of the item and the lack of customer service.

Service
Value
Shipping
Returns
Quality
maciejt
1 review
0 helpful votes
February 9th, 2021
Verified purchase

This is a second chance i gave this company and it was the last. I ordered a desk online which was listed as ready for next day delivery just to receive the email the next day that it will be 2-3 weeks before I can get it. After changing colour of the legs, the item was delivered quicker but once we opened it, it was 400mm wider then we've ordered. Company first demanded £75 for return but when we complained they refused to deal with our request. I would not recommend using the company. I definitely wont.

Service
Value
Shipping
Returns
Quality
stephenw1248
1 review
0 helpful votes
August 15th, 2021

Due to my disability, I ordered delivery of a ready-assembled chair. The chair I received was not assembled and not the model I ordered - it was also cheaper than the one I ordered.
I contacted OfficeFurnitureOnline customer services and, after to-ing and fro-ing for several emails, I was told to take it up with the company who supplied it. I thought I was, but obvioualy not!
My attempts to return the still boxed chair was to no avail. Neither was there any suggestion of refunding the difference in cost.
In despair and through necessity, I decided to try and assemble the one they delivered. This exercise was futile as the alan-key required for assembly was not in the contents.
I currently have a chair in pieces and no chance of returning it because it is no longer packed, ready for resale, as they initially demanded when discussing returning the chair before later telling me to take it up with the supplier.
In conclusion, I'm not a happy chappy and would suggest potential customers apply due diligence before ordering any items from this company.

Products used:
Verona high-back leather office chair

Service
Value
Shipping
Returns
saadm35
1 review
0 helpful votes
September 21st, 2021
Verified purchase

Ordered a chair on on Tuesday with next day delivery, three days on still waiting for the product. Called the customer service and was advised to wait 3 more days before they can re-send the product. The tracking number given doesn't even register on the courier's website, needed the chair urgently, very disappointed.

Constantly failing to deliver on their promises - Was promised again on Monday (7th day after the initial order) that the chair would be with me by Tuesday/Wednesday, just had an email saying that now the manufacturer has an issue and it wont be delivered as promised and I can order an alternative chair - When called to ask what options I have as an alternative the chap on the phone advised that the sales team is not picking up the phone... absolute joke, no one has any sense how to resolve a query in a way that it doesn't stress the hell out of the unfortunate customer who made the mistake of ordering something from your business!

Tip for consumers:
be careful when ordering, you might end up waiting for a very long time for your product.

Products used:
None so far..product never arrived

Service
Shipping
sueb43
3 reviews
19 helpful votes
May 26th, 2020

Edit: Despite not hearing back from customer services, unexpectedly a replacement chair turned up today so I've given them a second star. I actually want a refund not a replacement as the back is hinged with no locking mechanism so not what I expect from an ergonomic chair. I have the right to return the chair but as mentioned below there is no returns information so I'm now back to waiting to hear from them. If they sort this out I'll give them another star. Watch this space.

I ordered an office chair. The box came promptly but all internal boxes had been opened and resealed and the chair appeared to be a previous return. I immediately contacted customer services and got a reply asking for photos. That, unfortunately was the last I heard from them. Several emails later and being on hold for days at a time I haven't got through to them again. In the end, deciding I would have to keep the chair, I assembled it, only to find it is faulty. There is no returns information which is against the law, as there is a right to refusal and return. I have reported this to Trading Standards.

averyw37
1 review
0 helpful votes
March 9th, 2021
Verified purchase

I ordered a desk 3 months ago and despite me sending several emails asking about the status of my package, I have received nothing but a tracking number. The tracking number has proven useless since the shipping company says it does not exist. I recently sent an email to their customer service address explaining that I wanted to cancle my order along with a full refund. They never responded, but something sketchy did happen within the app that I use to track all packages from eBay, Amazon etc... Previously, the app said the desk was being sold to me by officefurniture.com, nothing surprising there but after I sent the email asking for a refund the name changed to the name of my school board. The tracking number is the exact same as it was for the desk. I do not know what is going on, I wish someone would just let me know, and give me back my $200 that they practically stole from me.

In the pictures it gives the option to visit the store or view my order. If I click either of them it takes me to the page where something went wrong.

Tip for consumers:
Do not use this site, just go to ikea or a thrift store.

Service
Shipping
Returns
isabell54
1 review
1 helpful vote
July 3rd, 2020

I ordered a chair a month ago but I have not received anything yet. The order said that it would take 15-20 days to arrive but it's more than a month. I have tried to contact them many times by phone but they don't answer the phone even waiting for ages (and calls are charged). I also emailed a week ago and have received no response at all.
Update: After writing this review, I received a response and the chair arrived a few days later. In total it took 5 weeks to deliver as they seem to be busy with many orders. The chair is good and as described. I have amended my review.

bradm257
1 review
2 helpful votes
May 7th, 2020

SHOCKING COMPANY.
SHOCKING COMPANY.

Delivery dropped on a pallet (to be expected) HOWEVER, pallet was left ON THE ROAD. My wife attempted to refuse the delivery due to its location, the driver then proceeded to sign his little machine and walk away completely ignoring my wife. AS CONSUMERS WE HAVE RIGHTS TO REFUSE DELIVERIES AND THIS WAS TAKEN AWAY FROM US BY THIS COMPANY.

DO NOT USE FOR YOUR OWN SAFETY AND PROTECTION.

jamesp2198
1 review
1 helpful vote
August 3rd, 2020

I bought a chair for my home office from here in March and by July it had become completely useless(back kept reclining further & further). They have so far failed to respond to multiple e-mails and calls. Terrible customer service.

joej749
1 review
0 helpful votes
June 30th, 2021

Do not waste your time, first order badly damaged then replacement came which was more damaged then the first! Now stuck with two broken desks waiting to be collected

Service
Value
Shipping
Returns
Quality
laurenw13
1 review
1 helpful vote
May 25th, 2014
Verified purchase

The chair arrived on time (very quickly) and was easy to put together. I had hoped that I wouldn't need to attach the arms of the chair, but the style of the assembley makes this impossible. Also, the pillow filling compresses when you sit on it, which is not comfortable long term - I have taken to sitting on an extra pillow. Otherwise, I was satisfied - I thought it was good value for money.

thomasg899
1 review
0 helpful votes
November 17th, 2020

Appalling service. The office chair arrived damaged in September. I reported it immediately with pictures and was promised replacement parts. It's now late November and no parts have arrived. Every week they say they will arrive next week. They are refusing a refund as 2 mo the later I don't have the original box. Please avoid this company

mariose
1 review
1 helpful vote
May 20th, 2020

This was one of our worst experience, failed delivery and very bad service. Best avoid this company.

uygarm
1 review
3 helpful votes
August 4th, 2020

My order number is: 5087550

This is the most ridiculous online business i have ever seen in my life.

Order placed on 09/07/2020. 4 pieces on total, 2 with next day delivery, other 2 with economy because we didn't need them urgent.

On 15/07/2020 no delivery or email. After i sent email, most absurd customer support email comes back,"Your order is currently on hold as it was noticed that you had selected 2 different types of delivery"

They put the order on hold(still no idea why) and no update, no email or no call. No follow up or nothing.

After that so many emails back and forth, no idea how many times we said we want the order and they still sending non-sense support email with ZERO solution.

On 4th of August, still no delivery we paid next day for. And when i said, refund my next day delivery if you cant deliver next day, they say NO.

Some customer support lessons for you, it is FREE

- If you cant deliver next day, stop charging people next day.
-If you put an order on HOLD inform customer via email or phone.
-Learn how to follow up with pissed off customers.
- Stop sending non-sense support emails to your customers.

Most useless online business, do not deal with them!

andys142
1 review
1 helpful vote
July 19th, 2017

Ordered a small cabinet which came in flat pack but on a huge pallet. Driver unloaded pallet and refused to take it away with him. Customer services staff and manager both very arrogantly told me they would not collect it and it was my problem. Neither the sales process or delivery information on their website states a pallet may be left with the product. I have ordered alot of furniture from other companies in the past and never had this issue. AVOID!

ralphw122
1 review
1 helpful vote
July 16th, 2020

Never will I use this company again. I placed an order for over £600 with them on the promise that it would be delivered either one day or two days after placing the order. Everything was fine. Until the day of delivery. The company were supposed to phone 30mins before delivery but they didn't. When I phoned at 3.30pm to see when they would be delivering I was told that they are now not going to be delivering. The customer service person was worse than useless saying that I could not have a refund. He would also not call the delivery company to find out the problem of why they would not deliver but would have to do it by email, despite the fact that he just phoned them to find out where they were. Please please do not touch this company, you have been warned.

chrisk1091
1 review
0 helpful votes
July 10th, 2020

BUYER BEWARE! I agree with the below comments the positive reviews have to be fake?! Trust pilot you need to check these reviews are genuine! Ordered a home desk week commencing 18th of May delivery date went by with no communications. I have emailed three times no response. You are not able to speak to any one on the after care department ( the option for speaking to after sales is even broken) just put through to a voicemail (after waiting 15 mins on the phone by sales team). I have requested a refund over a week ago and then this week I have had an email saying my product was out of stock and would I like to wait for new stock. I know these are challenging times but if you cant deal with orders, dont take them!

UPDATE: 25/6 The seller even tried to have these comments removed but I was delighted to provide the Trustpilot compliance team with the invoice and my unanswered correspondence to this company. If your reading this (thank you Trustpilot compliance team) you can be guaranteed if something goes wrong with your order, you will be sorry! Your warned!

Update 8th of July still no refund or communication! Credit card contacted to warn about this company.

jineshm
1 review
2 helpful votes
May 20th, 2014
Verified purchase

The delivery was prompt, however the package was left outside my house, where it could have easily been taken. Fortunately, the package was 25kg.

barrys22
1 review
1 helpful vote
May 9th, 2014
Verified purchase
reveih
3 reviews
10 helpful votes
October 1st, 2019

I purchased online for my friend but I tend to return it because of the poor quality. I tried to call them but they never called me back. I am willing to provide my a copy of my email conversation

phils69
1 review
3 helpful votes
September 20th, 2016

Ordered a £300 full mesh desk chair which was delivered the next day. Assembled it and tried it out. Very uncomfortable and gave me back pain. Rang office furniture to try to return item but they refused, saying no return policy.

Buying a full-mesh desk chair in a high street furniture shop is just not possible as they simply don't stock them, so I had no choice really but to order one online.

I'm regretting that decision now.

shirleyk89
1 review
2 helpful votes
January 22nd, 2019

I purchased a Silverline filing cabinet. It seemed ok at first, drawers opened and closed. After 1 week, drawers wouldn't open with all my medical patient notes inside. Took them 3 days to tell me how I could get into it. They sent engineer out who examined the filing cabinet carefully and he confirmed that it had been dropped. They wouldn't return it as it wasn't within 3 days and they said I couldn't prove that it wasn't me who dropped it! They fob you off with manufacturers T's & C's and take no responsiblilty themselves even though the contract is with them. I sent it back but they charged me £70 to do this and the original cost was £156. Will never purchase from them again.

peterj299
2 reviews
7 helpful votes
October 1st, 2019

I ordered a Citadel 27 Stone Heavy Duty 24 Hour Leather Faced Manager Chair from OfficeFurnitureOnline via Amazon on 28 Spetember 2019 (order number **************127). It was delivered today on 1 October 2019. I have spent an hour unpacking it and then carefully (more carefully than OfficeFurnitureOnline) repacking it for return. Here's the Amazon review I have just posted (check out the photographs I took):

I can't speak as to the comfort, as I never got to assemble the chair. It arrived today 1 October 2019, in a very large box delivered by courier. It was visibly obvious that the box was badly packed as it was bulging and had several puncture holes in it caused by the badly packed contents pressing on the cardboard.

I unpacked the chair in its component parts only to find that all of the fixing screws and bolts were missing. I also found a large pink square of foam packing rattling around free in the box. This was obviously meant to be wrapped and fixed around the steel seat support, but was not. That would explain why the leather of the seat had a big slash gouged in it.

I am returning this product. The way it was sent to me was totally unprofessional and unacceptable. I will not be replacing it with another Citadel 27 Stone Heavy Duty 24 Hour Leather Faced Manager Chair. Instead I will be going to a retail store and finding a suitable chair for my home office that I can try out and examine first.

My advice is avoid this company and avoid their products. They don't give a damn about the customer or the quality of their products. Check out the photos. Despite their unprofessional behaviour, I have taken the time to repack the chair PROPERLY in the box in was delivered in, using the packing materials AS THEY WERE MEANT TO BE USED. The way it was packed when I opened the box looked like they had given the job to a badly trained chimpanzee. In the photos you will see that I have actually wrapped the pink foam square around the steel support. Pity they didn't when it was originally packed!

If they don't come and collect it and give me a full refund, I will put the transaction into dispute with Barclaycard. The Consumer Rights Act 2015 (incorporating the Sales of Goods Act) covers this and I am protected in law. I will enforce my rights if I have to.

I purchased this from Amazon on the basis of the 2 other customer reviews. I'm seriously wondering if they were genuine and whether Amazon are doing enough to verify reviews and to ensure the quality of the products sold on their site. Wake up Amazon! You need to police this, NOT wash your hands of sellers who ship damaged goods!

kumarg23
2 reviews
1 helpful vote
November 10th, 2020

Some timeline for reference:
Ordered a £350 chair on 27th Oct.
Received a severely damaged chair on 28th Oct.
The first Contact customer care 28th Oct.
The first response from customer care 29th Oct, advising to send a video of the damaged chair.
Video sent 29th Oct.
No response from OfficeFurnitureOnly until 4th Nov.
Raised a dispute with Paypal on 3rd Nov.
Received a response from OfficeFurniture on 4th that a replacement is being sent and faulty chair will be collected at the same time.
Replacement received 6th Nov.
No sight/information about the collection of the faulty chair since.

No response to emails.
No one to answer their phone.

Overall the worst seller to deal with. Not recommended!

Tip for consumers:
My personal suggestion to stay clear and look for an alternate vendor. There are many other competitive sellers available as an alternate.

Products used:
inSync 24 Hour Mesh Office Chair With Airmesh Seat & Headrest
Delivery: Assembled - Order Before 3pm for Next Day

Service
Value
Shipping
Returns
Quality
nickm149
1 review
1 helpful vote
November 27th, 2017

Purchased a bunch of desks for our office because of the next day delivery. The next day, I was emailed being notified that the delivery was 'delayed'.

I had to call them to find out an expected delivery date as you are provided with no tracking & no delivery slot. Two days in a row I was fobbed off with the same thing... "it's out for delivery", and both days, the order never arrived.

When the goods eventually arrived, all the desks were the wrong colour. I called again, and again I was supplied with ZERO information on what to do, instead I was told somebody would call me back at an undisclosed time.

When speaking to the customer service staff, they have to then ring their various suppliers / couriers to find out information on the next steps., which takes days.

I eventually got an email back, telling me I had to repackage the pallet myself and take it outside for the courier to come and pick it up the following day (No time slot given of course).

And... You guessed it! The Courier never showed up. We stored an office full of unwanted flat-pack desks until the courier showed up 2 days after.

I waited another week before calling to get an update on replacements. They couldn't update me so I just cancelled the order.

If even a modest level of service is important to you, or your business, then avoid this bunch of amateurs.

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About the business

Office Furniture Online are the UK's leading supplier of office desks, office chairs, computer desks & home office furniture.

Offering more than 750,000 office furniture products, all with Free delivery to UK mainland addresses, and delivery options including Next Working Day, and Professional Installation, OfficeFurnitureOnline.co.uk offer office furniture to suit all budgets and tastes.

Our sales team are office furniture experts, so if you need some help selecting the right furniture for your needs, please do not hesitate to call or email for friendly advice, including free space planning if needed.

Call today on 0844 248 7001, or email sales@officefurnitureonline.co.uk

Company Representative

martinh42
Martin H.

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