• Office Depot

Office Depot

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Overview

Office Depot has a rating of 2.37 stars from 567 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 50th among Office Supplies Other sites.

  • Service
    106
  • Value
    88
  • Shipping
    72
  • Returns
    72
  • Quality
    72
Positive reviews (last 12 months): 13.3%
Positive
4
Neutral
0
Negative
26
47
See all photos

What reviewers want you to know

Positive highlights

  • The website of Office Depot, one of America's most respected office supplies stores.

Critical highlights

  • My small business has shopped at Office Depot for years, but no more.
How would you rate Office Depot?
Top Positive Review

“Making copies”

Deb R.
11/1/23

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese

Top Critical Review

“Fraudulent Business Select Trial”

Julie B.
2/4/24

I received an email, thanking me for signing up for a trial of business select. Office Depot must be compromised as I didn't sign up for any such thing. Tried to call them and their message says they're having technical difficulties. I bet. There's no way to chat, there's no way to communicate with this company at all. Get ready to monitor your credit Office Depot customers.

Reviews (567)

Rating

Timeframe

Other

Reviews that mention popular keywords

office depot (158) office supplies (54)
Thumbnail of user annm2314
1 review
0 helpful votes
April 18th, 2023

The ODS online printing is significantly cheaper when it works BUT certainly not worth the 2 hours of trying to get it sent to the local store. This is the 2nd time (and the last time) I've had a nightmare of order not going through. When you call for assistance, there are limited English speakers only and no supervisor or ability to route calls to the US. The in store folks at Office Depot, Hull St, Midlothian VA are fantastic but their hands are tied when trying to work with ODS.

Products used:
Print services

Service
Value
Quality
Thumbnail of user williams6263
1 review
0 helpful votes
June 28th, 2023

The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.

Products used:
print center

Service
Value
Returns
Quality
Thumbnail of user felixg118
1 review
0 helpful votes
July 15th, 2022

El PEDRO MOJICA DE SERVICIOS TÉCNICOS ME ORIENTO EXCELENTE MENTE SOBRE LO QUE MEJOR LE CONVIENE PARA LOS ESTUDIOS DE MIS NIETOS. EXCELENTE VENDEDOR.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinac46
11 reviews
9 helpful votes
October 12th, 2015

Ordered bulk office supplies for my work (pens post-its, ink cartridges etc) and they took a few days longer than quoted to arrive. I called up and I guess there was a storm back east that caused complications and delays. They issued me store credit as an apology and the girl on the line was very friendly about it. I truly hope they are listening, because I will be back!

Thumbnail of user walterj8
15 reviews
51 helpful votes
April 5th, 2015

I liked Office Depot before it started merger talks with Staples, but now I expect a new competitor to emerge over time for the new combined chain which is likely to raise prices as a monopoly at least in our market on things not sold at Costco or WalMart. I have especially enjoyed shopping the clearance items at Office Depot that let me buy items I would never have considered at their original price. Beware though of low quality gift items sold during the holidays that simply doesn't last well.

Thumbnail of user dennisn12
2 reviews
5 helpful votes
August 15th, 2016

I get decent prices and good customer support. Most items will deliver free to my home, saving the hassle of a trip to the store.

Thumbnail of user pamelas51
5 reviews
13 helpful votes
October 3rd, 2015

Service is always great at the two in my area. They always look to make sure that you're getting everything you need, which is nice, and their copy and print people are always very helpful and detail-oriented to help me get my projects done. The prices are a little high, but I do notice they have a lot of sales and do price match most similar places so I'm pretty satisfied.

Thumbnail of user pamelaf11
10 reviews
3 helpful votes
November 26th, 2017

I like going to Office Depot for office supplies. I really like buying printing paper from their stores. It feels really nice!
It helps to shop there, you earn discounts.

Thumbnail of user richards375
5 reviews
2 helpful votes
November 3rd, 2017

I have been a customer for many years and have always been satisfied. I would recommend them to my friends.

Thumbnail of user jiml92
10 reviews
1 helpful vote
June 2nd, 2016

Their product is high quality, kind of pricey, but the store is well stocked, sales every week, and very knowledgeable associates

Thumbnail of user alanm118
2 reviews
21 helpful votes
September 13th, 2016

Office depot in my opinion is a good place to get small office stuff done. I use it to do lamination, printing, sending faxes etc... Unlike other big box stores the staff is well trained and available.

Thumbnail of user orcung
3 reviews
11 helpful votes
September 24th, 2016

Good service. Purchased several supplies for my business for affordable prices and good quality but don't satisfied with the delivery. It didn't meet the deadline but I could wait, so it's okay

Thumbnail of user landonc18
3 reviews
2 helpful votes
November 15th, 2018

OfficeDepot is pretty ok, you can find pretty much any kind of office supplies here. I was looking for some printer ink here and was having a hard time finding something for my specific model but eventually it all worked out.

Thumbnail of user tanyong
14 reviews
25 helpful votes
March 21st, 2018

My online experience is better than the floor sale people in my local office depot on Caroline St, Edgewood Atlanta Ga, I ordered a desk online for pick up and an hour later it was ready get to the store and the manager has an attitude. I thought when you place an order online and request to pick at the local store i thought the item should be ready took them 20 minutes to pull my item. I work from home so I am always in the store buying paper or ink and headset. Not enough sale floor people i saw 1 girl with dreads and she seem to be running the floor to the register. The print side is always friendly and very helpful. Need new management the one I dealt with is too comfortable and unprofessional.

Thumbnail of user abbyc8
13 reviews
32 helpful votes
December 3rd, 2017

I think this is a pretty great store, especially in you need supplies for your child school presentation or like a science fair. Easy to navigate through and helpful staff. Just not my all-time favorite craft/supply store. I still prefer Michaels craft store

Thumbnail of user garyb92
6 reviews
22 helpful votes
July 27th, 2015

Prices are competitive, but to get the best deal Office Depot likes you to jump through a few hoops for them (setting up a separate account to collect points and coupon savings). The best part is their custom shopping lists you can save to their site, large inventory, fast delivery, and good checkout procedure. In my rural area, they never achieve next day delivery. Never. But they usually get it there in two to three days, which is still good.

Thumbnail of user donnyn4
6 reviews
2 helpful votes
November 9th, 2017

Back to school supplies are the best! Great quality at unbeatable prices! I can't wait to purchase a new computer! They know their stuff and are so helpful!

Thumbnail of user lynnes25
26 reviews
6 helpful votes
September 30th, 2016

Not many if any locations in DC

Thumbnail of user magdab
23 reviews
26 helpful votes
October 17th, 2016

They are kind of pricey but when they have sales you can buy many office supplys at agood price.

Thumbnail of user dees103
3 reviews
4 helpful votes
April 24th, 2018

Officedepot is the most valuable business resource we have EVER purchased. I didn't even need training.

Thumbnail of user verdellc2
30 reviews
11 helpful votes
April 6th, 2016

I fine that there sales people are very helpful answer any question that you may have about a items in a time mender

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 31st, 2017

I love this business! I really hate how expensive they are, but what can you do right? Great business, Good staff and all around good company. Will continue to shop with them.

Thumbnail of user karenp42
8 reviews
23 helpful votes
April 6th, 2015

I live in a fairly large city so I have plenty of places to 'compare prices' & service as far as computers & printers go. I always get good service, lots of good help, and the staff seems to have lots of knowledge about computers, which I, as somewhat of a novice, appreciate. I got great help from the staff when I wanted to buy a computer - and I've bought more than one thru Office Depot. I bought one printer there & had to return it. They took it back, no questions asked, and helped me find another one. I would recommend this store based on their good customer service.

Thumbnail of user tc49
6 reviews
1 helpful vote
April 4th, 2016

I have ordered many different, inks, photo paper etc on line from them and have been pleasantly surprised that every purchase was on time and correct.

Thumbnail of user theodored15
6 reviews
2 helpful votes
September 21st, 2016

Great place to shop for Business supplies, even for your office they have allot of utilities you can keep at your office or business its great for allot of people that work in offices or own any kind of business, they have everything at very low prices affordable comfortable things. I always come here when i need supplies for my office also. Or for my kids school this is my first stop with no regrets..

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About the business

Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.

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