• Office Depot

Office Depot

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Office Depot has a rating of 2.37 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 51st among Office Supplies Other sites.

  • Service
    105
  • Value
    87
  • Shipping
    72
  • Returns
    72
  • Quality
    72
Positive reviews (last 12 months): 14.7%
Positive
5
Neutral
0
Negative
29
47
See all photos

What reviewers want you to know

Positive highlights

  • The website of Office Depot, one of America's most respected office supplies stores.

Critical highlights

  • I am disappointed to know that Office Depot doctors their reviews.
How would you rate Office Depot?
Top Positive Review

“Making copies”

Deb R.
11/1/23

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese

Top Critical Review

“Fraudulent Business Select Trial”

Julie B.
2/4/24

I received an email, thanking me for signing up for a trial of business select. Office Depot must be compromised as I didn't sign up for any such thing. Tried to call them and their message says they're having technical difficulties. I bet. There's no way to chat, there's no way to communicate with this company at all. Get ready to monitor your credit Office Depot customers.

Reviews (566)

Rating

Timeframe

Other

Reviews that mention popular keywords

office depot (158) office supplies (54)
Thumbnail of user trudim41
1 review
0 helpful votes
August 25th, 2021
Verified purchase

I prefer Staples because they confirm the delivery TO the CUSTOMER. Office Depot drivers just leave everything by the door, don't ring the bell, and take off.

Products used:
PPE

Shipping
Thumbnail of user paulp140
5 reviews
7 helpful votes
December 27th, 2016

The just can't compete with Best Buy. I feel sorry for them. They are doing their best, but who wants to spend an extra $10 for everything.

Thumbnail of user christiand52
8 reviews
22 helpful votes
December 5th, 2017

The store of "I need it now". Usually not the cheapest, but if i need office supplies now and I can't wait for a shipment, here they are.

Thumbnail of user fredl35
26 reviews
75 helpful votes
December 27th, 2015

Once upon a time I used them a lot, in part because they had an excellent friendly hands-on manager. This man did not promote a very rude employee with a criminal background. The crook hired a good lawyer and sued the parent company, which proceeded to fire the loyal manager and reward the crook.

Most people do not care about this sort of thing, I do.

The friendly manager made up for limited choice and high prices.
Once he was wrongfully fired I never went back.

Thumbnail of user deboraha45
1 review
0 helpful votes
March 26th, 2017

I can't stand for very long, and needed a chair to sit in while I was completing my coping and faxing. The older man that was at this station just looked at me when I ask for help! Finally, someone rolled an office chair that had wheels on it! No to smart, with the slick floors! I finished what I was doing, and rolled up the register where the older man was. We began the process offor checking out. I needed to sir down and the chair flew backwards and me down in the floor on my back! The older man, just stared at me, did say a word or even try to come help me up? A customer come behind me and gave me his hand to get me off the floor! I was in pain in my back and hip! I asked this older man to call his supervisor up, he just stared at me! I found the manager and ask him to go out to my van so I could sit down! I told him what happened, he got the forms to write the incident up! Apologize for his employe lack of concern! He gave a number to contact their home office, months later I had really bad pains in my legs and hip. Ended up with a settlement. They need seating for handicapped people and better caring employees! To my knowledge, that older man still works there!

Thumbnail of user maureenc29
3 reviews
9 helpful votes
November 30th, 2017

Though some items are more expensive than elsewhere, back to school supplies are often good deals when on sale. Customer service is pretty good usually

Thumbnail of user shelleyd10
11 reviews
5 helpful votes
February 22nd, 2017

They have a lot of stuff to look at and get, but I think that their prices are kind of high. They have great products and services.

Thumbnail of user paulv57
3 reviews
6 helpful votes
December 14th, 2016

They have everything you need in a business that requires you to document all of the organization & transactions. Whether it's shipping and receiving or customer service related. My only reason to the 3 star's is that you will pay for what your needs are.

Thumbnail of user bettsd1
7 reviews
22 helpful votes
November 19th, 2017

Layout is great and I like the product variety but I cant always rely on them to be the least expensive.

Thumbnail of user debrah18
18 reviews
40 helpful votes
February 10th, 2015

The store is nice. The prices are very high on some items. You would think they would
Comparison shop, but I guess the business secretary is spending a companies money
So it doesn't matter. It really does. Public is the shareholders funds, private is the
Owners. It amazes me how many people just don't sit down and compare from the computer.

Thumbnail of user lilliea6
20 reviews
14 helpful votes
September 27th, 2016

Office Depot has almost every item you could need in an office, from furniture to paper clips. However, it does pay you to research what you're interested in before going in so you won't be confused by an inexperienced sales person.

Thumbnail of user leslied31
16 reviews
4 helpful votes
December 19th, 2016

Placed a $1,000 order and received a multiple of wrong items and missing parts. Online customer service never answers. I also wanted to return part of the order and never received a return authorization. I'm stuck with these unusable items.

Thumbnail of user tunuap
4 reviews
0 helpful votes
July 30th, 2016

Use to submit everything that I needed printed via the website and pick up from the store. Also purchased my printer ink from there until the store was closed. Now I have to go 38 miles to the nearest store. Would have given 5 stars had the store remained open.

Thumbnail of user louissem
9 reviews
6 helpful votes
November 4th, 2015

Just another store with office supplies. Nothing really wows me about this place. The people are not super friendly but not jerks, the products work as you would expect, nothing special. The stock isn't what I would call expansive, which I would expect for a place calling itself a depot. I guess effort is a foreign concept nowadays...

Thumbnail of user cristinas24
3 reviews
3 helpful votes
December 11th, 2017

It often takes more than a couple of extra to arrive. Not sure if they drivers have too many, forget small packages on the truck, but I've waited a week for a case of paper That's my only complaint.

Thumbnail of user em3725
9 reviews
15 helpful votes
January 10th, 2016

I would only suggest using Office Depot for basic office supplies or school supplies. I would not recommend purchasing any electronics of any type and definitely not recommend purchasing office furniture. It's overpriced and cheaply made. Their office furniture is as cheap made as IKEA

Thumbnail of user dg59
7 reviews
10 helpful votes
June 1st, 2015

Buy something once, then come back for the same product and get, "We don't carry that anymore.""

Thumbnail of user michaelc533
5 reviews
12 helpful votes
November 7th, 2017

I prefer staples since they tend to care more stock and happen to have better promotions weekly. Back to school events are great :)

Thumbnail of user syliviam
6 reviews
17 helpful votes
November 17th, 2014

Just had an order arrive and it's not what I ordered. They are good about returning things but c'mon, get your orders right. Next time I'd just go to the local OfficeMax and not order online from them.

Thumbnail of user ljg1
20 reviews
26 helpful votes
October 4th, 2016

It's sometimes quicker to order online and have them deliver to your business; so much more convenient than shopping in store. But, certain items come in certain packaging so if you're looking to only buy 1-2 of items may not be convenient and sometime item is not available at all online so you have to go to store. The link to rewards program easy to access on site and get info or copies of coupons/discounts to show cashier at check out. NO need to print out anything.

Thumbnail of user victoriaj12
3 reviews
27 helpful votes
September 19th, 2015

It's a no brainer to go here first for office supplies. If they don't have it, it doesn't exist.

Thumbnail of user martys17
41 reviews
125 helpful votes
August 11th, 2015

What else is there to say? Average is as average goes... Product selection is actually very good, but their pricing is always on the high side, even with discounts.
Do I purchase items here? Yes, but if I can find it somewhere else, I will generally travel to save money.

Thumbnail of user sarahl146
11 reviews
9 helpful votes
May 10th, 2016

This is like heaven for guys, but I find it gross and boring hehe

Thumbnail of user haroldh27
5 reviews
5 helpful votes
November 4th, 2014

Few days ago my friend was suggested Officedepot.com for ordering office chairs. I have no experience from these types of site yet. Now I am very satisfied to that product from officedepot.com. They provide an excellent service for the customers. Now I am a star from my colleagues and so very happy to that.

Thumbnail of user alexs312
7 reviews
2 helpful votes
February 1st, 2016

Too expensive

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.

How do I know I can trust these reviews about Office Depot?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Office Depot?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business