• oDesk

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Overview

oDesk has a rating of 1.8 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about oDesk most frequently mention customer service problems. oDesk ranks 102nd among Freelancing sites.

  • Service
    40
  • Value
    38
  • Shipping
    23
  • Returns
    30
  • Quality
    36
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Although their Customer Service is available 24/7, their "Investigation process/procedures" are very poor.
How would you rate oDesk?
Top Positive Review

“ODesk is Perfect Freelancing Site!”

Himasha P.
3/11/15

I've been working at oDesk.com since 2 years. Now I have become one of the top rated freelancers at odesk. Thank you so much oDesk staff and all responsible authors. Such an amazing and quality assurance e-money site for all who are looking for hiring freelancers and to be hired for online jobs. I recommend oDesk mostly! Also I very much appreciate the support (Help Desk) they are providing. They are responding our questions and problems with our account as soon as they can, and I had couple of problem occasionally, they were given accurate and 100% successful answers in a loyal manner. I appreciate that very much. Also, the development of oDesk timeline and other tabs, they are very useful to analyze my account, so that I can improve my work quality and have a confidence on my work quality as well as my abilities at oDesk freelancing. I'm very impressed on the service of oDesk.com. I recommend all the people to join with oDesk. This is the best freelancing service I ever worked with! Thank you!

Top Critical Review

“Stay away from here”

murdock j.
7/18/23

Well if u want to be baited and switched by india, recieve non complete garbage codebase that you have to hire an american to rebuild from scratch i guess its notso bad. Its more efficent to burn your $$ though.

Reviews (140)

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user miguelr8
2 reviews
4 helpful votes
March 16th, 2015

Odesk - the freelancer marketplace - can be hit and miss. The better freelancers might prove to be quite expensive, while the cheaper sometimes would do their job and sometimes wouldn't.

One freelancer completely ignored my job requirements, fortunately Odesk customer service refunded the funds.

Overall, it's a great marketplace but be wary of the cheaper freelancers.

Service
Value
Returns
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Thumbnail of user jop105
3 reviews
8 helpful votes
September 3rd, 2013

I was a little jaded joining Odesk after a few really hideous experiences working through another online employment company. What a surprise - I have met some of the best clients and never had a negative experience.

Like another reviewer mentioned, they have checks and balances in place to protect both employers and online workers and I've never had an issue getting paid.

I would highly recommend this site.

Thumbnail of user jasons106
1 review
13 helpful votes
September 24th, 2014

I'm a independent contractor on Odesk, and it has both run me through the wringer and paid my bills for a year.

I've had employers not pay, bug off suddenly mid-job, and then not leave feedback at all!

Then again, I've had some great clients who pay well, are truly a pleasure to work with, and have all around helped beef up my income. It's a crapshoot, but it can be a good one. Odesk as a company just needs to better screen who is able to sign up. For every good job I get on there, I get ten offers I never even applied for, who have no proof of paying anyone ever. It's hit or miss, but when it hits for me, it hits really well, so hence my 4th star.

Anyone ever need a good contractor get in touch! I won't scam or screw you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesk33
1 review
6 helpful votes
April 23rd, 2015

I joined oDesk last year and I have been a freelancer ever since. I have failed to receive payment from one client, so to all other freelancers beware of clients who offer fixed price jobs

Thumbnail of user daniels67
13 reviews
47 helpful votes
May 7th, 2013

This is a great site too get help with any tasks that you can outsource online. I like it because there's a lot of talented people on there offering services at good prices so you can find people who are in your local neighborhood or abroad. You can also get a pretty good level of quality from them. It's always painful when the website takes a cut out of every payment on there; however, I just appreciate that everything it does and I think it's worth it.

There is a Work Diary in there with random screenshots of the person working for you so that does give you a level of confidence that you're not paying for work when somebody was just goofing off. So overall my experiences have been good and the site makes it very easy to hire somebody without having to do all the administrative tasks.

Thumbnail of user dimasp
4 reviews
12 helpful votes
June 21st, 2013

Great jobs, good visualization and secure modes of work. I started to work with them for a short time, but it's really a good way of making profit.

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