On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational acti...
Octa Reviews Summary
Octa has a rating of 4.7 stars from 564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention customer service, trading platform and best broker. Octa ranks 2nd among Currency Trading sites.
We monitor reviews for authenticity
I spent months sending messages to this company, but they never responded. I had a significant sum invested with them, and when I tried to withdraw, they didn't respond at all. It's frustrating how they went silent after encouraging me to invest more
LESS THAN 2 MTHS I AM FACING BLOCKING ON WITHDRAWAL FROM MY OWN ACCOUNT ON OCTAFX. EVEN AFTER EXPLAINED, THEY WILL ASKED THE SAME Qs AND CREATE NEW DIFFICULT JUST TO STOP YOU ON WITHDRAWAL.
FIRSTLY THEY WILL DENIED IN RECEIVING THE REQUESTED STATEMENT AND AFTER THAT THEY SAID THEY CANT FIND THE TRANSACTIONS ON THE STATEMENTS EVEN WAS OBVIOUSLY THERE, THEN THEY WILL SAID THEY CANT SEE IT.
AFTER WITH ALL THE EVIDENCES PROVIDED, THEY WILL COME OUT WITH DIFFERENT DATE OF STATEMENT REQUEST AND IS OBVIOUS THAT WAS EXPLAINED IN MULTIPLE TIMES STATEMENT DATE CUT OFF.
Dear Okiju
We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
I have changed the country and already sent the documents which been uploaded by support.
I tried several time to withdraw based on the offer option in Dashboard but they keep rejecting the transaction and asking me to use Netller which i don't even have in my dashboard.
I tried to withdraw through crypto Tether keep rejecting.
I addressed the issue through live chat,email and even call but no thing happened.
Frustrated and disappointed with the service offer,other brokers taking few hours to resolve the issue and octa taking weeks and not even resolving.Keeps saying use the Nettler they don't even deeply check before they advice.
Dear Abdelghani,
We sincerely apologize for the inconvenience you've experienced with your withdrawal request. Our team is committed to providing efficient and reliable service, and we regret that you've encountered difficulties in this process. We would like to inform you that your latest withdrawal request has been successfully processed via the Tether cryptocurrency payment system.
We appreciate your patience and understanding as we strive to improve our services and ensure a smoother experience for all our clients. Rest assured, we'll investigate all matters thoroughly to address any underlying issues and provide a prompt resolution. If you have any further concerns or questions, please don't hesitate to reach out to us via live chat or DM on Octa's official social media platform. We're here to assist you every step of the way. Thank you for your understanding.
Kind regards,
Octa Rep.
OctaFX disappointed with its unreliable platform and poor customer service. Trades often faced execution delays, causing frustration and financial losses. Customer support was unresponsive and lacked resolution skills. Overall, a frustrating experience that lacks the reliability and support crucial for successful trading.
Octafx has a very bad support service, they dont give concrete answers always provide generic statement and drag the issue.My experience with this forex broker has been nothing short of a nightmare. From their deceptive marketing tactics to their questionable trading practices, OctaFX is a company I would strongly advise any trader to steer clear of.
I found a real time bug in their application and reached out multiple times to support but they didnt take any action.
Im an active copy and regular trader, On Feb 5th 2024 my master triggerred a copy trade with 0.01lot for CADJPY but their system has a technical issue & bug which treated as 1lot which led to huge loss. I copied the master trader with 5 proportion my trades went -1700$ loss. Imagine the scam, I have reported the issue but they didnt fix it which means they want to steal innocent traders money. I will attach the screenshot of it.
Ticket number# ******* for reference in case they need more clarity.
First and foremost, their platform is riddled with glitches and technical issues. Trades often get executed at incorrect prices, leading to significant losses. Their customer support is virtually nonexistent, with slow response times and unhelpful representatives who seem to lack basic knowledge about their own platform.
But perhaps the most alarming aspect of OctaFX is their lack of transparency and regulation. Despite claiming to be a reputable broker, they operate without proper oversight from any regulatory authority. This leaves traders vulnerable to all sorts of fraudulent activities, with little to no recourse in case of disputes.
In conclusion, OctaFX is a disaster waiting to happen for anyone foolish enough to trust them with their finances. Save yourself the headache and find a reputable broker with a proven track record of integrity and reliability. Your money deserves better than OctaFX.
Dear Savitha B,
We sincerely apologize for the inconvenience you experienced and the delayed response. Rest assured, we take all reports seriously and strive to address them promptly. Upon reviewing your case, we've identified and rectified the technical issue with your trade. Your account has been reflected with the correct amount, and we apologize for any losses incurred due to the error. We value your feedback and are continuously working to improve our platform and services. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to contact us via live chat or email us at support@octafx.com. We're always ready to assist you.
Kind regards,
Octa Rep.
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Dear Ethan,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Failure to Refund Money
The day I installed the app, I saw it was definitely not suitable for trading the way I need to. It was not in keeping with the marketing hype. Even though I reviewed the less than helpful Help documents and everything their bot told me, I could see trading would be a massive challenge, if not impossible.
Twice, I requested that my account be closed and my money given back and all I got was links to the same help files. Then when I threatened to report them to the relevant financial authorities, I was told I needed to request a withdrawal.
I did so on 29 October. Nothing has happened. I have not received my money. I just chatted to one of their agents and they said I had not made any such request. What! So I entered my banking details on their website as per my request just so that I could be told today I never requested a withdrawal! I want my money reimbursed. I have had problems with your company since the first day, and it seems they are just ongoing. Give me back my money if you are a legitimate company.
Also, stop sending me countless e-mails asking me to refer friends to your company. I would never do that to someone.
I am withdrawa requst submitted but not aproved actofx team so withdrawa process is very very deley so this platform is problems
Gets you to invest, then when you try to withdraw they tell you that you need a license, then a withdrawal fee then a late fee, ect
Dear AC,
We regret that we haven't responded to you earlier. We understand that you may be frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal id. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
On 04th July, I made a payment of ******* through UPI to the UPI ID *******@cmsidfc as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely *******@cmsidfc, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter.Pleae help me to get my payments from octafx as I am not getting any support from them
Dear Rakesh R,
We sincerely extend our apologies for the unfortunate delay in our response, and we deeply regret any inconvenience caused. Your satisfaction is of utmost importance to us. To facilitate a swift resolution, we kindly request you provide us with your trading account number and the corresponding Deposit ID. This will enable us to initiate a thorough investigation into the matter and ascertain the most appropriate solution for your situation.
In order to offer you the best assistance, we encourage you to share any relevant evidence or documentation related to the issue. You can conveniently provide these details either through our live chat service or via email at support@octafx.com. Rest assured that your communication will be treated with the utmost confidentiality and professionalism.
While we sincerely apologise and realise that you may feel dissatisfied, please understand that your concerns are of paramount importance to us. We genuinely assure you that the perception of neglect is not accurate, as we are wholeheartedly committed to serving you tirelessly around the clock.
Kind regards,
OctaFX Rep.
OctaFX is undoubtedly the best broker for forex. I have made good money through it. But for the last few months, I have been facing issues with withdrawal. Tried calling customer support many times but didn't get any satisfactory answer. Distressed with the services, I searched for another Forex broker and found InvestFW. The broker was regulated, I quickly created an account and started trading. After using the platform for over 1 month, here's my review - The platform is perfect, leverage is good, spreads are lowest and most importantly, the withdrawals are quick. It took only a few hours for withdrawals to credit to my bank account.
Dear Romero C,
We apologize for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we require additional information from you. To assist us in doing so, please provide us with your trading account number and withdrawal ID. You can email these details to us at support@octafx.com. Once we receive your information, our dedicated team will thoroughly investigate the matter and provide you with an update at the earliest. We appreciate your patience and understanding.
Kind regards,
Octa Rep.
OctaFX is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
I made a deposit via local transfer and it got rejected after 4 hours, their customer service informed me that it was due to payment processing error and asked me to make another request, which I did. Now the whole day has passed and their customer support keeps giving generic answers that finance department is checking. I regret switching from XM to Octa thinking it will be better with local deposits.
Dear Muhammad Ahsan T,
We apologise for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we need additional information from you. To assist us, please provide your trading account number and deposit ID. You can email these details to support@octafx.com. Once we receive your information, our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. We appreciate your patience and understanding.
Kind regards.
Octa Rep.
I was attracted by browser mt4 version that they have and that's why i joined. I used to use ctrader but its not quite my cup of tea and i prefer the good old metatrder but with the ability to trade wherever i can. In this sense, i like that they have both computer and mobile options. Sometimes i trade in the app which is convenient.
Dear Suharto S.,
Thank you for rating our app. We're happy to know you find our app convenient. Currently, we have three trading platforms: MetaTrader 4, MetaTrader 5, and Octatrader. They are available on web platforms, android, macOS, and Windows.
Don't forget that you can always get in touch with us through social media and enjoy our trading content there. Stay tuned for more updates, and make sure that you don't miss our upcoming promos. Let us know what updates or new features you want to see on our app to give us a 5-star rating. You're welcome to write to us at support@octafx.com and share your ideas.
Kind regards,
Octa Rep.
I've already traded with them quite a lot and I can say that they are reliable enough. Their spreads do not jump back and forth, the maximum what I get on EUR/USD during normal trading conditions is 0,9 points, mostly it is between 0,6 and 0,8 points, that is quite tight enough, cause other ECN brokers offer 0,6-0,8 spread and commission on volume traded, but in fact OctaFX does not apply any additional fees. Their regulation seems to be more reliable now, cause its FCA, I guess it will attract more clients, because traders normally swear by such regulation options). So, my decision now is to continue trading with them, hopefully won't find some difficulties.
Dear JJMichael K,
We sincerely apologize for the delay in our response. Your kind words in the review bring us immense joy, as it is always gratifying to hear that our clients are enjoying our services. It is truly an honor for us to know that you are satisfied with our spread and appreciate our no fee policy. Your positive feedback serves as a great motivation for us to continue providing you with the best possible service. We are constantly striving to enhance your experience with Octa, and we would love to know what your favorite feature is on our platform.
To stay updated with our latest news and offers, we kindly request that you follow our social media channels. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs. Thank you once again for your valuable feedback, and we eagerly await your response. Please don't hesitate to reach out if there's anything else we can assist you with.
Kind regards,
Octa Rep.
For a novice like me, it's a good choice. I kept asking the customer service how to use their software and they were patiently answering every question. I can't even imagine how stupid I looked in a ton of messages, but they work well with the clients, so I'm happy about this experience. The withdrawal time is not too good, sometimes it takes quite a lot of time to actually get what you've got. But - eh - I can tolerate that because I'm not sure I'll find another broker that will give me a guarantee of the faster money. So for the moment, I hate the time issue, but overall I'm pleased.
Dear Francine M.
We deeply apologise for the delay in our response. Your excellent review is truly uplifting, and it serves as a great source of motivation for us to continue delivering one of the best services possible. We value your feedback immensely and are committed to providing you with a seamless experience.
While our finance department typically processes payments promptly, we understand that technical issues can occasionally cause slight delays. Please be assured that our dedicated teams work tirelessly around the clock to resolve any such issues as quickly as possible. Your money is always safe with us, and we prioritize the earliest resolution of any payment-related concerns.
We would love to know what your favourite feature is on Octa. Your input helps us understand what aspects of our platform resonate most with our valued clients, and it guides us in further enhancing your experience. To stay updated on our latest news and offers, we kindly request that you follow our social media platforms. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs.
Kind regards,
Octa Rep.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Liam J,
We apologize for any inconvenience you've experienced. However, without specific details, we're unable to identify your account or address the issue directly. Please reach out to us with your account information, and we'll investigate the matter promptly. Providing excellent service and addressing our clients' concerns are our top priorities. We're committed to resolving any issues you may have encountered. You can always contact us via live chat, DM us from Octa's official social media page, or email us directly at support@octafx.com. Thank you for your patience and understanding.
Kind regards,
Octa Rep.