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O2.co.uk has a rating of 1.28 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about O2.co.uk most frequently mention customer service problems. O2.co.uk ranks 67th among Mobile Carriers sites.
Having been with o2 for some time now I find that even although I do not buy my phone from them that they are more than delighted to help just so long as you have an account with them. Taking phone problems into one of their stores and the staff who really know their stuff get to work and you walk out feeling so relieved that it has all been taken care off.
O2 cancelled my account during the night without warning.I have always paid on time and never done anything wrong.this has now cost me a days pay.my phone was completely shut down. I went to the o2 shop who got me on the phone to customer service,who were completely useless. I ended up getting a pay as you go from 3three (who so far seem to be more professional). O2 have even now added insult to injury by demanding £110 for the remaining 5 months that were on my contract. Avoid this firm
Having been with o2 for some time now I find that even although I do not buy my phone from them that they are more than delighted to help just so long as you have an account with them. Taking phone problems into one of their stores and the staff who really know their stuff get to work and you walk out feeling so relieved that it has all been taken care off.
The website is so quick and easy to use. I can top up my account, view my plan usage and even look at the extra bolts on (I'm on Pay as you Go). This used in conjunction with the app is amazing!
O2 are very prompt in their deliveries of phones, sim cards etc. Getting to one's account on the website can be confusing especially if one has multiple accounts.
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O2 is a leading provider of mobile phones, mobile broadband and sim only deals. Explore My O2, Priority, O2 Refresh, O2 WiFi and much more at O2.co.uk.
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