• NZSale

NZSale

Overview

NZSale has a rating of 3.78 stars from 670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service in the sense of the word is woeful.
How would you rate NZSale?
Top Positive Review

“This site says NZSALES, not AUSSIESALES”

Michell P.
11/14/23

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Top Critical Review

“Sizing is inaccurate”

Vanessa C.
8/30/23

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size. I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia! Not impressed and won't use nzsale again.

Reviews (670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user michellp17
1 review
0 helpful votes
November 14th, 2023

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Thumbnail of user moirap18
1 review
0 helpful votes
October 23rd, 2023

Have ordered clothes and manchester from this site. Super quick on delivery. What I've ordered has been awesome. Great prices and the clothes fit perfectly. One happy customer

Products used:
Clothes duvet inner towels

Service
Value
Shipping
Quality
Thumbnail of user deidrew37
1 review
2 helpful votes
October 28th, 2022

I ordered something from NZSale one week, and got it the next week. I live in NZ, so NZ Sale is faster than some companies here. Really good service. Thank you.

Tip for consumers:
The cost of shipping at the beginning.

Products used:
Children's Learning Book.

Service
Value
Shipping
Returns
Quality
Thumbnail of user taniab114
1 review
0 helpful votes
August 24th, 2022

My purchase arrived exactly on time (true to their word) - great service. I liked it how I was able to keep track of my Tracking order. I would not hesitate to order from NZSale site again. Thanks.

Thumbnail of user nickyw31
1 review
0 helpful votes
April 19th, 2022

I purchase so much off here. Things you usually can't find in New Zealand. All of the different payment options makes this possible. Thanks for a great service <3

Tip for consumers:
You can track your order, if you have any problems just contact customer service. Sometimes they have free shipping coupons that they give every now & then. You have to wait a bit for your order but it has never been lost or stolen & I only had to return one items in the last 4 - 5 years or so.

Products used:
I have bought multiple products & clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review and we are glad to know that you love our products and service. Happy shopping

Thumbnail of user jessicao537
1 review
0 helpful votes
May 22nd, 2021

Great website for Flash sales. Have purchased from them multiple times and haven't had any issues. Some items postage is quite long but all my products have always arrived within the delivery date so no issues there.

Products used:
Cosmetics and shoes

Service
Value
Shipping
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you Jessica for this great review and we are happy that you are satisfied with our products and services. Happy shopping

Thumbnail of user melaniew27
1 review
0 helpful votes
January 21st, 2017
Verified purchase

I order a lot through NZ sale as the sales and prices are hard to say no to! I can always get a bargain with NZ sale and it is always promptly dealt with. I can keep track of my orders through the tracking. Always recieve my orders within the time frame that is set. NZ sale always promtly refunds $ for any orders that are unable to be fulfilled and also if I have ever wished to return something it is always done quickly with no issue. I love NZ sale

Thumbnail of user claren309
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I have made MANY purchases from NZSale over the last 2 years and I have never had any issues. I have always been notified and then refunded when an item I had purchased was actually sold out and only one item to return, which was dealt with within a reasonable time frame. I have no qualms in recommending NZSale to anyone - which I do do because I am always asked where I get these awesome things from :o)

Thumbnail of user batyaa
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Easy to use.
Great products not sold in New Zealand.
Always arrive within the timeframes given.
When orders cannot be filled - refunds are immediate.
All round good experience.

Thumbnail of user jessies50
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I have bought a few things from nz sale and they have always turned up on time and easily tracked by courier. When i did have one mistake it was sorted within a couple of days. Great service

Thumbnail of user ilonaw1
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Shopping with NZ sale is ridiculously easy, I like that I can shop at any time of the day and be guaranteed good bargains on anything I buy. Items usually arrive very quickly, and are of good quality and live up to the expectations seen on the website. I also really like the "track my order" section so I am constantly updated on my order, where it is up to in the processing stage and when I should be able to expect it.

Thumbnail of user shaa18
1 review
0 helpful votes
December 8th, 2016
Verified purchase

I have had a couple of faulty orders not at fault by NZ Sale, and a few enquiries. NZ Sale customer support team were very fast and efficient to deal with their responses and fixing product issues. A great site and reliable, polite, easy to deal with customer support team. Thank you NZ Sale for all your help! I will definitely be a customer for life

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnee6
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

For pensioner grandparents in their seventies. A range of affordable clothing, footwear and toys for three under 5s at this time of our lives with cost of living eating into fixed incomes. Not to mention the benefits for ourselves.

Especially at Christmastime.

Well done

Service
Value
Shipping
Quality
Thumbnail of user hazeld8
1 review
0 helpful votes
January 21st, 2017
Verified purchase

Totally stoked that I found out about nzsale it's been absolutely amazing, good quality, good prices (:

Thumbnail of user marions169
4 reviews
1 helpful vote
February 28th, 2021

Saw a bunch of amazing deals here and decided to go all in and just have the time of my life! Recommend!

Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you Marion for your review and we are glad that you are happy with our products and services. Happy shopping.

Thumbnail of user andyl79
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Always a pleasure shopping with nz sale. The products are of great quality, are delivered when they should be and are so much cheaper than retail! What more could you want!

Thumbnail of user carolp91
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I love that NZ sale always has the best deals of any site. Plus the quality of products is really great! Makes it easy to shop for presents for people or Christmas without needing to battle the malls!

Thumbnail of user gabriellek8
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I love to buy at NZsale, it's amazing!
Everything come on due time and you can track online.
If the product comes with something wrong or doesn't fit, they accept your return.
Thanks for the good job!

Thumbnail of user kittyt13
1 review
0 helpful votes
October 15th, 2021

I have been buying from NZsale for
Many years now. Clothing, toys, books and games for grandchildren. Have never been disappointed with service or products. Great team thankyiu

Products used:
Clothing, games,books

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you Kitty for your review and we are happy to know that you love our products and services. Have a good day

Thumbnail of user cherylm118
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I had a product which needed to be returned, and I was so impressed with the service I received during this time. My queries were handled quickly and with a friendly and efficient manner. I was able to return the product to a NZ address (rather than the overseas vendor), and the refund was processed promptly. I have purchased many, many items through NZ Sale and have always found the products to be wonderful but it's a relief to know that if something goes wrong NZ Sale will help you through the process and make it right. Thanks team!

Thumbnail of user lizt14
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

The great variety and range of products available on NZSale, it's first rate mobile app, and ease of returns make NZSale the only online shopping site I use. The excellent Customer Service ensures I will stay loyal for as long as I am buying clothes, shoes, accessories, household items & beauty products... love your work NZSale.

Thumbnail of user angeliquef
1 review
0 helpful votes
December 15th, 2016
Verified purchase

Great quality products, at SO much more affordable prices!
I love that there is a variety of sales, and that I am able to purchase products that I would never before have been able to purchase, as you bring the world of shopping to ME!
I have found your return process no fuss and very easy.
I have confidence in what I'm purchasing is the real product. Love IT.

Thumbnail of user keithl48
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

My first purchase from NZSale was a new pair of running shoes. I hate paying the store price for them beacause I know that they are so much cheaper overseas. I ordered my Asics on the NZSale website, they were a bargain compared to NZ store prices. They arrived in a week or two. Unfortunately they were the wrong size, my mistake. Returning them was so easy. Even easier than taking something back to a shop. I ordered my replacements, they came from the UK and arrived 10 days later. This experience has given me confidence to continue to shop at NZSale. Online shopping could not be any better!

Thumbnail of user lyns47
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I have never been let down or ripped off. Estimated delivery dates are pretty accurate. Thank you NZ Sale

Thumbnail of user rachelt63
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I love shopping on NZ Sale. If you are looking for something different that you don't see in stores, or an old favourite from a well known brand, you will find it at an amazing price.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hello Rachel T,

We are thrilled to announce that you are the winner of our December promotion on SiteJabber! Congratulations! You have won a $500 voucher to NZsale!

Our team is looking forward to getting in touch with you, so that we can show you how to claim your winnings, and as such, we were hoping that you could Private Message us with the following details:

Full name:
Email Address Attached to your account with us:
Best contact number:

Once we hear from you, our team will get in touch and let you know how to start your shopping spree!

Many thanks,
The Nzsale Team.

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From the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes33
Customer S.
Agent
Typically does not respond to reviews

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