161 reviews with 4 stars
- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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So far all goods have arrived in a timely manner, the packaging has always been good, and generally the items are as described.
When I have needed to return items it has been done easily and reimbursements made.
Negatives
As a very regular customer!! I find it irritating that a especially good bargains or sought after items are paid for arranged and then for what ever reason there are not enough and after a few weeks I am credited back with the money. This would possibly stop me using the site in the future. There is seldom an explanation as to why goods are not able to be supplied or how the decision to supply some customers and not others is arrived at.
- Helpful? Yes 1
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- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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- Helpful? Yes
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Good stuff is some very good items you can get on here and sometimes of good quility and at good prices. When doing returns the staff are always pleasant and fair with any outcome.
Please email me if I should be the lucky one as no facebook membership.
Thanks
- Helpful? Yes
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Returns are will executed and any issues are sorted out with no complaints.
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Customer Questions & Answers
Votes Thanks for voting!
Hi Katey, thank you for your message. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
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Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to attachment@mysale.com. Please include the order number as well. Looking forward for your reply.
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Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!
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Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here : https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10
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Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.
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Hi Bruce, our estimated delivery times are listed directly on the site, and beside each individual item along with which warehouse they are being dispatched from
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Hi Brydie, any issues you have with lost items please do reach out directly via your account and contact us, we will raise this directly with the respective couriers
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Hi Lynelle, once your request has come through our team will send you through the details on how to return your item to us, if this has not reached you, please do send us through a message directly via your account and "Contact Us' so that we can send through all of the information
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Hi Rhonda, thanks for messaging in, these dates are only estimated as transportation and other factors are beyond our control, so we are not able to guarantee delivery times. These estimated dates are when we expect the orders from this sale to be delivered. Once you place an order you can track this directly via your account through to your door, and if you have any queries please just send us a message directly via your account and contact us as our Team is here to help
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