NZSale has a rating of 3.45 stars from 671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
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Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people
Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all
Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.
Paid for a item. Didn't come contacted them. They could find. Gave them detailed info on bank transfer. They then exknowledge. Still didn't come. So I contacted them under another name. They said they had that stock. So I identified myself, then said since you have the stock when can I have my ordered. Now 4 emails later No response! Company thrives, Fraudsters. Hide behind your computers.
I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.
Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size.
I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia!
Not impressed and won't use nzsale again.
Very disappointed in nzsale, tried many times to make contact about a faulty product. This happened the day it arrived when my 8 and 9 year old lay on it. It was not inflated.
Tip for consumers:
Very difficult to get hold of company
Products used:
Camping equipment
Thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you
Buyer protection - Commerce Commission will investigate yourr complaints so contact them!
NZ Sale have a responsibility to deliver on goods you purchase.
I read a lot of common themes happening here that need addressing further.
Don't delay but take action today! Your step forward may help another avoid the same mistake!
Commerce Commissioner NZ
Hi Leann, thank you for your review and I am very sorry for the experience. I would love to assist you with your query. Could you please let us know your issue and we will definitely look into the matter for you. Looking forward to your reply.
Cheating company that takes orders from customers then after 2-3 months of generating money they will return back to the customer saying they don't have the item in their wear house
Ordered on the 4th of feb for bday present.
Shipping at the latest estimated 15th of this month... It is now the 21st and still nothing.
Says its arrived in New Zealand but idk.
You would think by the name NZ Sale it would be from within Aotearoa but no they're based in Aus.
Anyway Im not mad, just disappointed.
I have received my package from china which I ordered a day later, so no excuse.
Good customer service and I'm sure the product will be fine however shipping is a no go if you need your item for a certain date. Something for the company to work on.
Will review again once received item :)
Thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.
They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.
Tip for consumers:
Avoid avoid avoid!
Products used:
I would have used anything that was sent but they don't actually have what they sell!
Have ordered clothes and manchester from this site. Super quick on delivery. What I've ordered has been awesome. Great prices and the clothes fit perfectly. One happy customer
Products used:
Clothes duvet inner towels
Waited 6-7 weeks for the item, after they said delivery estimate by 31st MAY. The item finally showed up on the 2nd JULY. They did refund my delivery upon request.
Get this though:
Wrote a review on trustpilot and they tried to have it removed because they're attempting to hide well deserved negative feedback.
Be honest with your customers about delivery estimates and maybe this wouldn't happen.
Hi HG, thank you for your review and I am sorry for the delay in your order. I will pass on your feedback to our team and we will ensure this does not happen again. Have a good day
Great selection of items at awesome prices. Have made several purchases and never had an issue
I have been buying from NZ Sale for years and on the whole I'm pleased with what I get. However my last order was for a rose coloured knitted cardigan boho style, looked fab in the photo. After paying on 3 March and waiting it arrived on 8 April from China. Open packet to find a baby pink ugly thing that looked like granny had knitted it! It was nothing like the photo but a cheap rip off copy. I did not expect this from NZ Sale and complained - they immediately refunded my money and said no need to return which makes me think they have had lots of complaints, but they are still selling this brand on the website. (The Knits Shop)
Hi Carole, thank you for your review and I am sorry that you are not happy with the item received. Please let me know the order number and I will check this further. Thank you
I ordered something from NZSale one week, and got it the next week. I live in NZ, so NZ Sale is faster than some companies here. Really good service. Thank you.
Tip for consumers:
The cost of shipping at the beginning.
Products used:
Children's Learning Book.
The shipping of a simple product takes forever! But once it arrives it is usually amazing and in perfect condition! Only once have I ever had an issue, sent the item back and got a refund! Easy as that :)
My experience has been pretty good. I like the range of sales that are on not always clothes. Although I'm still trying to get a House of Harlow pendant but I'm always too late!
This bunch of thieves charged me $30 to ship a $28 item. Their shipping costs were not obvious when I bought it. Avoid this website at all costs.
I have purchased clothes, cosmetics, fragrances and homeware from NZ sale. Most of the products were as listed and of high quality. One jacket was not as described and not of the quality I have come to expect from NZ sale brands. Shipping takes a long time but products usually arrive within the timeframe outlined at time of purchase.
Brought product on 6 of feb, and now is already 6 of March, still haven't dispatch yet, and I cannot find refund or any option.
Tip for consumers:
$#*!ing $#*! company, do your job otherwise close the $#*!ing company .
Products used:
Dolce gabbana
Thank you for your review and I am very sorry that the order has not reached you yet. Hence, this has been escalated to our supplier to check further on the order. They will get back to you with an update via ticket number 5740490. You can view the response via your NZSALE account > Contact Us.
I have been trying for days to re set my password as my email is wrong but I have not received a email to do so I am also wanting to return items as they are NOT as pictured but no one will get back to me with a return address
Do not use unless you have the money to lose
I always look at the products but don't often order because I worry that it will be a hassle to return items if they don't fit or are not what I expected.
Buying online takes the hassle out of shopping. I look forward to receiving the emails daily and scrolling through to see what's on offer. A chance to purchase goods at discount prices and delivered right to your door
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Thank you for your review and I am sorry for the issue with the order. Could you please let me know the order number you are referring to for me to check further?