NZSale

Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people

Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.

Paid for a item. Didn't come contacted them. They could find. Gave them detailed info on bank transfer. They then exknowledge. Still didn't come. So I contacted them under another name. They said they had that stock. So I identified myself, then said since you have the stock when can I have my ordered. Now 4 emails later No response! Company thrives, Fraudsters. Hide behind your computers.

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size.
I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia!
Not impressed and won't use nzsale again.

Very disappointed in nzsale, tried many times to make contact about a faulty product. This happened the day it arrived when my 8 and 9 year old lay on it. It was not inflated.

Cheating company that takes orders from customers then after 2-3 months of generating money they will return back to the customer saying they don't have the item in their wear house

Ordered on the 4th of feb for bday present.
Shipping at the latest estimated 15th of this month... It is now the 21st and still nothing.
Says its arrived in New Zealand but idk.
You would think by the name NZ Sale it would be from within Aotearoa but no they're based in Aus.
Anyway Im not mad, just disappointed.
I have received my package from china which I ordered a day later, so no excuse.
Good customer service and I'm sure the product will be fine however shipping is a no go if you need your item for a certain date. Something for the company to work on.
Will review again once received item :)

They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.

They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.

Waited 6-7 weeks for the item, after they said delivery estimate by 31st MAY. The item finally showed up on the 2nd JULY. They did refund my delivery upon request.
Get this though:
Wrote a review on trustpilot and they tried to have it removed because they're attempting to hide well deserved negative feedback.

Be honest with your customers about delivery estimates and maybe this wouldn't happen.

This bunch of thieves charged me $30 to ship a $28 item. Their shipping costs were not obvious when I bought it. Avoid this website at all costs.

Brought product on 6 of feb, and now is already 6 of March, still haven't dispatch yet, and I cannot find refund or any option.

I have been trying for days to re set my password as my email is wrong but I have not received a email to do so I am also wanting to return items as they are NOT as pictured but no one will get back to me with a return address
Do not use unless you have the money to lose

WE ORDERED A KING SINGLE DUVET AND HAD TO WAIT OVER 8 WEEKS IT ARRIVED TODAY WHAT A SUPPRISE WRONG SIZE AND IT COMES FROM AUSTRALIA NOW HOW LONG ARE WE GOING TO WAIT TO GET THE RIGHT ONE BY THE TIME THE DO THE RETURN THEN WE HAVE TO WAIT FOR THE ONE WE ORDERED TO BE DELIVERED IT WILL PROBABY BE ANOTHER COUPLE OF MONTHS WHAT A NIGHT MARE AND A WAIST OF MONEY AS THE PERSON THAT THE DUVET IS FOR HER BIRTHDAY WAS WEL OVER A MONTH AGO

Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.

I have been waiting for my order for a month now I purchased my order through zippay and I am still paying and they kept saying that there's a tracking number but there is no updated info or anything do not order from them

This mini scale took more than 3 weeks to get here. Though it looks as if it should weigh to. 01 gms, it is not even accurate to. 5 gms. Very disappointed.

Ordered 5 items on 27 December (******* ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).

Placed the order. 2 weeks later was informed it had been cancelled as they don't have stock. Advised that I'd get refunded in 3 to 5 business days. Day 5 no refund. Queried and told another 3 to 5 business days. Now I'm on day 5 with at least 10 messages sent to them and still no refund. I'm going to the NZ police as I'm now considering this as theft.

NZ SALE IS SHONKY DO NOT USE! Way back in March I bought from this site and waited for the delivery but it never came. Idiot courier delivered to to the outside of the gate (a photo was even provided). It was of course stolen. NZ sale has said it is the suppliers Sheertex issue and Sheertex says its NZ sale. Constant contact but not alot back except to tell me it has been escalated. It has been a long time to sort and nothing has been done. Even contacted the person on the nZ companies register to ask for help. Noone has taken responsibility to ensure that the product got to me. This has been a terrible experience! Never again.

I order my watch and pay it. In the previous status said stock arrived then when I checked it again its cancelled now and refunded. I didn't received any money!

Kindly annoyed that i paid $207 for this and they didn't return my money!

I'm very disappointed! Give back my money

Absolutely abysmal customer service. Reps copy-paste responses that don't answer your question/address the issue. It's common for items to be significantly (weeks/months) delayed past the expected deliver with no proactive contact from NZ sale whatsoever. I shopped shopping with NZ sale for almost a year after several awful customer service experiences and recently started again... only to see they still haven't bothered to address the issue. I won't be shopping with them again.

They have taken months in delivering my order with one order which is still missing. I have contacted them multiple times as it says order dispatched a month ago and still no tracking details and I haven't received my parcel yet. They are coming back with standard reply saying it's been raised with warehouse and logistics team but haven't heard anything back from them. It's me who email them all the time to get an update and they never contact me on their own to let me know the progress of my order.

I would never use this company again, nor would i recommend it. I made an order, 5 times they changed the estimated delivery date. By the way nothing comes out of nz despite the name, doesnt come from Australia either where the site claims to be from, it seems there products come out of china. So after afew emails they told me my items had arrived in there warehouse in Australia and they were packing them for dispatch to nz and they will be sent in afew days. Today on the 5th time revised day of the estimated delivery i have an email saying my order has been cancelled as the supplier had insufficient stock. I am very anoyed about this as i wasnt just buying junk, it was special formula bottles for my baby. Rubbish company, rubbish service