NZSale has a rating of 3.45 stars from 671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
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Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people
Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.
Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all
Paid for a item. Didn't come contacted them. They could find. Gave them detailed info on bank transfer. They then exknowledge. Still didn't come. So I contacted them under another name. They said they had that stock. So I identified myself, then said since you have the stock when can I have my ordered. Now 4 emails later No response! Company thrives, Fraudsters. Hide behind your computers.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size.
I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia!
Not impressed and won't use nzsale again.
Very disappointed in nzsale, tried many times to make contact about a faulty product. This happened the day it arrived when my 8 and 9 year old lay on it. It was not inflated.
Tip for consumers:
Very difficult to get hold of company
Products used:
Camping equipment
Thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you
Cheating company that takes orders from customers then after 2-3 months of generating money they will return back to the customer saying they don't have the item in their wear house
Have ordered clothes and manchester from this site. Super quick on delivery. What I've ordered has been awesome. Great prices and the clothes fit perfectly. One happy customer
Products used:
Clothes duvet inner towels
Ordered on the 4th of feb for bday present.
Shipping at the latest estimated 15th of this month... It is now the 21st and still nothing.
Says its arrived in New Zealand but idk.
You would think by the name NZ Sale it would be from within Aotearoa but no they're based in Aus.
Anyway Im not mad, just disappointed.
I have received my package from china which I ordered a day later, so no excuse.
Good customer service and I'm sure the product will be fine however shipping is a no go if you need your item for a certain date. Something for the company to work on.
Will review again once received item :)
Thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.
They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.
Tip for consumers:
Avoid avoid avoid!
Products used:
I would have used anything that was sent but they don't actually have what they sell!
Good selection of quality products.
Great deals.
Had trouble adding items to cart, until I downloaded app.
Tip for consumers:
Maybe when order arrives
Waited 6-7 weeks for the item, after they said delivery estimate by 31st MAY. The item finally showed up on the 2nd JULY. They did refund my delivery upon request.
Get this though:
Wrote a review on trustpilot and they tried to have it removed because they're attempting to hide well deserved negative feedback.
Be honest with your customers about delivery estimates and maybe this wouldn't happen.
Hi HG, thank you for your review and I am sorry for the delay in your order. I will pass on your feedback to our team and we will ensure this does not happen again. Have a good day
I ordered something from NZSale one week, and got it the next week. I live in NZ, so NZ Sale is faster than some companies here. Really good service. Thank you.
Tip for consumers:
The cost of shipping at the beginning.
Products used:
Children's Learning Book.
Great selection of items at awesome prices. Have made several purchases and never had an issue
This bunch of thieves charged me $30 to ship a $28 item. Their shipping costs were not obvious when I bought it. Avoid this website at all costs.
The shipping of a simple product takes forever! But once it arrives it is usually amazing and in perfect condition! Only once have I ever had an issue, sent the item back and got a refund! Easy as that :)
My purchase arrived exactly on time (true to their word) - great service. I liked it how I was able to keep track of my Tracking order. I would not hesitate to order from NZSale site again. Thanks.
Brought product on 6 of feb, and now is already 6 of March, still haven't dispatch yet, and I cannot find refund or any option.
Tip for consumers:
$#*!ing $#*! company, do your job otherwise close the $#*!ing company .
Products used:
Dolce gabbana
Thank you for your review and I am very sorry that the order has not reached you yet. Hence, this has been escalated to our supplier to check further on the order. They will get back to you with an update via ticket number 5740490. You can view the response via your NZSALE account > Contact Us.
My experience has been pretty good. I like the range of sales that are on not always clothes. Although I'm still trying to get a House of Harlow pendant but I'm always too late!
Buyer protection - Commerce Commission will investigate yourr complaints so contact them!
NZ Sale have a responsibility to deliver on goods you purchase.
I read a lot of common themes happening here that need addressing further.
Don't delay but take action today! Your step forward may help another avoid the same mistake!
Commerce Commissioner NZ
Hi Leann, thank you for your review and I am very sorry for the experience. I would love to assist you with your query. Could you please let us know your issue and we will definitely look into the matter for you. Looking forward to your reply.
I have purchased clothes, cosmetics, fragrances and homeware from NZ sale. Most of the products were as listed and of high quality. One jacket was not as described and not of the quality I have come to expect from NZ sale brands. Shipping takes a long time but products usually arrive within the timeframe outlined at time of purchase.
Order *******
RAN: RT*******
Hi there, I have already returned incorrect item. I have attached the picture of the item in the contact message and ask to confirm about the wrong item I have received.
I have returned the item only after getting confirmation from Tariq that I can return it as I was as packing error.
I have email Joanna Anushia as well and attached the picture of the item but no response.
It's been 7 days today since the item has been received by Olga and I am still waiting for my refund.
I am a happy customer of NZsale since 2014.
Thanks
Hi SG, thank you for your review and I am sorry that the refund has not been processed. Let me check on the returns and I will get back to you with an update. Thank you
I purchase so much off here. Things you usually can't find in New Zealand. All of the different payment options makes this possible. Thanks for a great service <3
Tip for consumers:
You can track your order, if you have any problems just contact customer service. Sometimes they have free shipping coupons that they give every now & then. You have to wait a bit for your order but it has never been lost or stolen & I only had to return one items in the last 4 - 5 years or so.
Products used:
I have bought multiple products & clothes
Thank you for your review and we are glad to know that you love our products and service. Happy shopping
I always look at the products but don't often order because I worry that it will be a hassle to return items if they don't fit or are not what I expected.
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Thank you for your review and I am sorry for the issue with the order. Could you please let me know the order number you are referring to for me to check further?